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Shaw forum current topics

older | 1 | .... | 16 | 17 | (Page 18) | 19 | 20 | .... | 37 | newer

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    Ok, Shaw called me and offered me 120, i wasn't sure about it, so they offered to give me 120 and let me keep my 100 while i choose, offering to refund the difference when i do. I have internet 120 on a CGNM-2250 (only modem aloud with this plan) and internet 100 on a DPC-3825 (the only modem that can be bridged with internet 100) It should also be noted that both modems are bridged, they are not doing any routing, they are basically just acting as a dumb switch, when bridged the only thing the devices are required to do is be a modem, thus i feel the problems with the CGNM-2250 are with poor modem components in order to bring costs down, unfortunately the performance drop this creates is unacceptable to me. I have both modems bridged connected to my Ubiquiti EdgeRouter Lite, the router is bonding the connections, they both have completely equal priority, I'm getting about 180/12 wired, simply because bonding with my router uses up a lot of CPU so i cant get full download, but i do get 128 on the 120 and 107 on 100 which would be 235 if i had the CPU for it. [att=1] [att=2] the only reason i even created this setup, was so that i could run smokepings and line quality tests through both modems to the same router, to ensure the only thing different on each of the lines was the modem and the package (however its almost impossible the package makes a difference because the problem is occurring with no data passing through the connection) [att=3] here are the smokeping results over a 10 hour period DPC3825 [att=4] CGNM-2250 [att=5] and some more results DPC3825 [att=6] CGNM-2250 [att=7] and here are some line quality tests DPC3825 : http://www.dslreports.com/pingtest/795c6997756c/3304817 CGNM-2250 : http://www.dslreports.com/pingtest/247a95924c38/3304814 Please fix this Shaw, i was Internet 120 but i don't want this disappointingly low quality modem, my average hop time to the CMTS goes from 7-8ms to 11-12ms, about a solid 5ms jump, and even Shaw techs on the phone admitted to seeing about a 5ms increase, the problem though is its not just a 5ms increase, its up and down, sometimes as low as 8 or 9 ms and up to 15 or 20 sometimes. if we complain about it, Shaw might stop using this modem and get a new one, similar to what they did with the SMC, they kept using it but stopped putting it in for new customers and slowly swapped them out. if we complain this could happen, if we dont and people dont have issues it wont, although there could already be a production agreement inplace which could keep this was happening ,all we can do is cross our fingers. Please Shaw.

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    Hello folks! I'm trying to understand the rather dramatic download speed reduction I'm seeing during prime time (starting around 17:00 and returning to normal around midnight). This is on an older, grandfathered BB100 plan. I'm in Medicine Hat, Alberta. I don't want to spam the forum with images, so I hope you'll be OK with me just typing the values. These are all done around 18:30, local time. speedtest.shaw.ca -> 8.52 Mbps down / 10.84 Mbps up speedtest.net Calgary Server, Shaw Hosting -> 11.3 / 9.93 Calgary Server, Telus Hosting -> 106.59 / 10.79 Edmonton Server, Shaw Hosting -> 106.76 / 10.9 Edmonton Server, Telus Hosting -> 106.55 / 10.81 Victoria Server, Shaw Hosting -> 5.07 / 10.66 Vancouver Server, Shaw Hosting -> 106.45 / 10.82 Which I find... puzzling. The consistent time-of-day changes suggests a saturation of some kind, but just the same, this doesn't seem like "a saturated node", or, at least, not as I understand the term. Perhaps my understanding is confused. Any suggestions on how to interpret this? Presumably it is nothing directly local (that is, in the house), since the speed drop is correlated with the time of day, in addition to being wonderful with some servers. And same for the node -- surely that would affect all servers equally, would it not? Likewise with the signal to the modem. I'm most assuredly not an expert, but I'm having a really difficult time convincing myself that it is possible for the signal to the modem to affect speeds from one location, but not another. So where does that leave me? Other than confused.

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    I just had my CGNM come and get hooked up, and was setting up my ports when I found out that at the moment the firmware only allows 9 forwarding rules to be set. Is there any way to increase the max amount of rules? If not then is there possibly a way to bypass it, or do I have to wait until there is a firmware upgrade that increases the max ruleset?

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    have been having some intermittent issues with connectivity to some sites since about 10:25am PST. from the looks of it the issue is isolated to some sites (for example, shaw.ca ) - whilst others (for example Slashdot.org) work fine. looks like there is an issue on one of the hops between dx8cd-te1.vc.shawcable.net [64.59.148.10] and 204.209.208.8 (www.shaw.ca). trying to convince shaw support they are having an issue seems to be more of a problem than it should be ;)

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  • 03/23/15--12:54: [AB] Shaw's prices
  • I hope shaw's prices go a bit cheaper like 20 bucks. I have 25mps plan 2.5mbps up for $67.00 . I change from business to residential depending on how much money I have and what I need for networking. Just to let you guys know, I used to have broadband 100 with 5mbps upload back in 2011 for $69.00 bucks. The only reason I never kept it till today is cause I wanted to get business internet. Technically internet should be 20 bucks cheaper than it is, at least and what about the left over bandwidth we don't use each month. How come the extra 150 + gigabytes that I don't use aren't added to my package for further usage. If they want no scap that UBB stuff then how come they don't do this math: Total Price ($67.00) x Fullblast usage (25mbps x 24hrs x 31days)= 980GB - 250GB = 730GB . So theres 20 bucks plus 730 GB missing from the most basic basic packages now. I have had Very good service though and can't really complain about quality.

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    I've been with Shaw for 6 months now and been very happy but lately I get horrible ping spikes... If I run a continuous ping to google.ca for example, all ping are 20ms but every 20th or so ping will be 400+ and up to 1800, sometimes even timing out. This happens from my PCs inside the network as well as from the modem itself. I've rebooted it and waited 2 weeks, still an issue. Makes playing a fast paced online game like Battlefield completely unplayable. I had this issue with Shaw before at a place I lived and ended up switching to Telus because Shaw's techs could never do anything about it even with repeated tech visits. Hence I'm posting here before calling them. It's hard to get them to look into this type of issue when speed and connection tests all pass fine. Any suggestions?

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    I know many who have gotten these types of emails requesting payment. The email is forwarded by Shaw on behalf of the law firm: https://community.shaw.ca/docs/DOC-1848 and http://www.michaelgeist.ca/2015/01/canadian-isps-responding-copyright-notices-adding-information-notice-system-privacy-concerns/

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  • 03/31/15--20:31: Who are the contractors?
  • I'm just wondering if anyone knows the names of the contracting companies that shaw uses in the Kelowna area. I'm looking at relocating to BC.

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    Hi my 1st post here. I had connection problems for about 5 days with my original setup: DPC3825 (Bridged) + my EA2700 Linksys router with the really easy to use Linksys Smartwifi software with really great Parental controls! Anyway it would randomly drop 20 times /day! The came Cable to the 'rescue' after phone support with SHAW, they tried the repositioning of the DPC, then the resetting,, neither worked. They suggested a new ARRIS and that a Cable installer would come out 2 days later. After it was installed and apparently working, the installer left. A short while later I'm having complaints from the folks here at home that they couldn't connect to the Wi-Fi! So I called Shaw support, after resetting the ARRIS everything came to work wi-fi and everyone was happy. They had sent out a service technician to check to see if everything was ok, apparently it was. The service person also told me about their new HITRON router and that would be better for me! I had to go from BB25 to BB30 for about 4$/month more to have it! Despite my being advised by Calgary support that no revision to my account would need to be made to have this HITRON. A few questions: Is my original setup better that the ARRIS and HITRO, or which would be better? With my EA2700 I didn't have problems except a few days prior to receiving the ARRIS. What would be the best setup for SHAW out of their fabulous line up of equipment? (joking about their fab line up) Am I better off moving to TELUS? My setup includes a VOIP adapter, even my VOIP company offers BroadBand and DSL now, for a lot cheaper than SHAW. Speedtest results: DSLreports: 02-04-2015 10:04 AM speed test 30.7 2.7 34ms @ 16 streams Shaw: 32.0 2.71 8ms

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    I'm trying to get my Hitron CGNM-2250 into bridge mode. The reps are telling me I need BB 120 to do this. I have BB60. They told me they tried to push the bridge mode command to my router but it failed. Can this be done? The only modem they said that they can bridge at below 120 speeds is the Cisco DPC3825, which I do not want as that modem performed poorly for me in the past (2 seperate modems, both in bridge). Now that I'm at my new place I got the Hitron and its working nicely with speeds as advertised, but Its useless in terms of routing (Cant setup WOL or other fun stuff).

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  • 04/09/15--01:21: Mascon Cable Systems
  • Does anybody know, does Shaw by chance own Mascon Cable Systems? Their internet packages seem familiar.. ;) http://www.masconcable.ca

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  • 04/09/15--19:52: Shaw speed tests
  • Anyone got any speedtests of the new Shaw packages they would like to share? (Yes I know pricing is a bit of a crapshot) Thanks

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    Hi, Wondering what the number of SIP trunks SHAW can deliver on coax? We have a full PRI with the ILEC right now. Looking at other options. We don't have SHAW fibre in the building. Would SHAW do a CLEC lease on ILEC facilities in this case?

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    I have the latest HD guide with an xKU lnb. I do have annoying problem. sound frequently cut for 1-2sec on many HD station. I have this problem on at least HGTV, Food Network, History, A&E, Explora, Historia, Canal D, Zest, Casa. Somewhere in the night i lost station logo on the guide for an hour at least. I called ShawDirect yesterday. They said That My signal is probably too low at 86 and 7.8db on S2 (Anick F1/G1) and that's why I loose audio signal, even if some station are on F2. And this is normal that the guide loose station logo at night, the guide need to reload information and can't show station logo. Someone familiar with ShawDirect can confirm he loose logo and sound? -- Connection: ElectronicBox 60mbps / 10mbps Bilingual DSLR ElectronicBox Forum: http://www.dslreports.com/forum/cover,2618

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  • 04/19/15--11:38: [AB] Coax Grounding Block
  • I made the switch from Telus to Shaw recently. Are grounding blocks on the incoming coax needed? I no longer have one after a Telus technician removed it... My cable comes from outside and goes directly to my modem. I'd assume that proper grounding is extremely important and since my entire network is wired, I'd like to play it safe.

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    My current bill is $257 per month with taxes. It is getting too expensive with their price increases. My bill is as follows: Personal TV + Broadband 100 $130.90 Most Popular Themes $50.00 Home phone basic: $10.00 Home phone personal: $17.00 Phone features: $20.00 There are two phone lines in the house. Cutting any of the phone lines are not an option. Long distance is used heavily. VOIP is not an option. The most glaring thing I see is the most popular themes for $50.00 per month. But if I cut that don't I lose the best of HD? Or is that included? I tried looking at the new plans, but they seem to be cutting just $20.00, and I lose lots of channels, and my connection drops from 100Mbit to 60Mbit. Any ideas on getting this bill lower? Edit: The channels that I watch are AMC, TSN, and sportsnet. Thanks for the help.

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    Hey all, First time posting here so please bare with me. I was on Shaw Broadband 100 up until two weeks ago. I hadn't changed my shaw package in many many years and I wanted to try and save a few bucks on my bill and possibly get Broadband 250 in the process. I have TV+PHONE+INTERNET through Shaw always have and probably always will. Was with Telus for a little bit back about 12 years ago but they could never keep the internet up with constant outages and extremely slow speeds. Haven't had a problem with Shaw up until I made this change two weeks ago. Basically, I spoke with a woman in Nanaimo, asked about my options for changing my TV and internet, was told I could save $6.00 month changing my TV package to one of the new ones since most of the HD channels I am currently paying for are now included in the package and getting Broadband 250. So I made the change but had to give up my old modem a Motorola SB901 non Wireless modem. I spoke with a tech on the phone and I was assured that I could bridge this new Arris SBG6782 without issue as he does it at home. The tech came out and was not very knowledgeable but did alright but informed me that speaking with his lead tech that this modem can not be bridged, I was very dissapointed with this as I am using an Asus RT-AC68U Wireless Asus Router as I have many AC devices in my home. But we couldn't actually get the Arris modem to work properly. We couldn't log in to the Web UI to make changes at all as the login I was provided by shaw never worked. He swapped out the modem for the Cisco DPC3825 which I was able to bridge and use without issuse. But after the tech left and I did initial testing it was actually slower then my broadband 100 but I was assured that this modem would work with 250. I decided to wait till the early morning to see if it was just congestion durring peak hours but when testing at 4:00am in the morning I was still slower then my old broadband 100. So that evening when I got home from work I power cycled everything and began doing my tests. Still below broadband 100 and basically getting 35% speed of broadband 250. So I called shaw, had them do tests in the area and was told that I was getting way below what I should be. I tighted all the cables in my home just to be sure and again couldn't get anywhere near broadband 250 and slower then broadband 100. So they dispatched a tech again. He came out changed up a couple splitters and replaced the Cisco with the Arris, that modem was dead and couldn't not connect at all. The second modem he tried worked but the Receive Light is Amber instead of blue which is should be. The tech informed me that the Amber Receive Ligth means its boradband 250 and I am pretty sure this is a lie as everywhere else it states that it should be Blue. The lights should read: Green Blue Blue Green Green Mine read Green Amber Blue Green Green As of writing this I just did test and get 225Mbps Down 16Mbps Up which I am OK with. But I do have some serious issues: 1.) What does the Amber Receive light mean? It is supposed to be blue according to Arris and searchs I've done on the subject but can't find anything on the Amber Receive Light. 2.) This is not a wireless AC router as shaw claims but an A/B/G/N. I have sporatic wireless issues where all wireless devices in my home, PS4, Surface Pro 2, 3 Samasung phones and an HP notebook will just lose the wireless connectivity, a problem I never had with my Asus Router. Anyone know of a way to bridge this modem or get the Asus Router working with it? I've tried some port forwarding but no go. Shaw refuses to bridge the modem as they have no codes for this, the problem being is the fact that Arris states the modem can be bridged from the UI but because shaw runs a custom Firmware they've disabled this feature. Can someone answer these questions for me pls? Thanx

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  • 04/30/15--14:08: Shaw Modem Only
  • I'm planning on switching to Shaw, getting the Internet 30. Does Shaw offer modem only for hardware or must it be a router+modem all in one? If the latter, is there a particular model I can request that can easily be put to bridge mode? -- TELUS Internet 15, Vancouver BC

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  • 05/04/15--17:31: [BC] Erratic pings
  • The following is a list of pings for various websites run over a 10 minute time period. With one exception the DNS server has responded with the IP# but there are a significant number of time outs. Any ideas on where the problem might lie. Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Roger>ping realtor.ca Pinging realtor.ca [64.26.131.68] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 64.26.131.68: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping google.ca Pinging google.ca [216.58.216.163] with 32 bytes of data: Reply from 216.58.216.163: bytes=32 time=16ms TTL=57 Reply from 216.58.216.163: bytes=32 time=17ms TTL=57 Reply from 216.58.216.163: bytes=32 time=15ms TTL=57 Reply from 216.58.216.163: bytes=32 time=15ms TTL=57 Ping statistics for 216.58.216.163: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 15ms, Maximum = 17ms, Average = 15ms C:\Documents and Settings\Roger>ping shaw.ca Pinging shaw.ca [204.209.208.8] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 204.209.208.8: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping globeandmail.com Pinging globeandmail.com [199.246.67.250] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 199.246.67.250: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping speakeasy.com Pinging speakeasy.com [66.175.58.9] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 66.175.58.9: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping craik-team.com Ping request could not find host craik-team.com. Please check the C:\Documents and Settings\Roger>ping craikteam.com Pinging craikteam.com [206.131.180.233] with 32 bytes of data: Reply from 206.131.180.233: bytes=32 time=89ms TTL=242 Reply from 206.131.180.233: bytes=32 time=88ms TTL=242 Reply from 206.131.180.233: bytes=32 time=90ms TTL=242 Reply from 206.131.180.233: bytes=32 time=89ms TTL=242 Ping statistics for 206.131.180.233: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 88ms, Maximum = 90ms, Average = 89ms C:\Documents and Settings\Roger>ping vancouversun.com Pinging vancouversun.com [199.71.40.135] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 199.71.40.135: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping webmai.shaw.ca Ping request could not find host webmai.shaw.ca. Please check the C:\Documents and Settings\Roger>ping webmail.shaw.ca Pinging webmail-login.glb.shawcable.net [64.59.134.25] with 32 byt Reply from 64.59.134.25: bytes=32 time=27ms TTL=250 Reply from 64.59.134.25: bytes=32 time=23ms TTL=250 Reply from 64.59.134.25: bytes=32 time=35ms TTL=250 Reply from 64.59.134.25: bytes=32 time=25ms TTL=250 Ping statistics for 64.59.134.25: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 23ms, Maximum = 35ms, Average = 27ms C:\Documents and Settings\Roger>ping shaw.ca Pinging shaw.ca [204.209.208.8] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 204.209.208.8: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping flickr.com Pinging flickr.com [69.147.76.173] with 32 bytes of data: Reply from 69.147.76.173: bytes=32 time=79ms TTL=50 Reply from 69.147.76.173: bytes=32 time=92ms TTL=49 Reply from 69.147.76.173: bytes=32 time=86ms TTL=49 Reply from 69.147.76.173: bytes=32 time=95ms TTL=49 Ping statistics for 69.147.76.173: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 79ms, Maximum = 95ms, Average = 88ms C:\Documents and Settings\Roger>ping realtor.com Pinging realtor.com [206.131.180.21] with 32 bytes of data: Reply from 206.131.180.21: bytes=32 time=90ms TTL=242 Reply from 206.131.180.21: bytes=32 time=89ms TTL=242 Reply from 206.131.180.21: bytes=32 time=89ms TTL=242 Reply from 206.131.180.21: bytes=32 time=89ms TTL=242 Ping statistics for 206.131.180.21: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 89ms, Maximum = 90ms, Average = 89ms C:\Documents and Settings\Roger>ping mls.ca Pinging mls.ca [64.26.131.68] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 64.26.131.68: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping dslreports.com Pinging dslreports.com [64.91.255.98] with 32 bytes of data: Reply from 64.91.255.98: bytes=32 time=64ms TTL=54 Reply from 64.91.255.98: bytes=32 time=75ms TTL=54 Reply from 64.91.255.98: bytes=32 time=64ms TTL=54 Reply from 64.91.255.98: bytes=32 time=65ms TTL=54 Ping statistics for 64.91.255.98: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 64ms, Maximum = 75ms, Average = 67ms C:\Documents and Settings\Roger>ping shaw.ca Pinging shaw.ca [204.209.208.8] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 204.209.208.8: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping mls.ca Pinging mls.ca [64.26.131.68] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 64.26.131.68: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Roger>ping google.ca Pinging google.ca [216.58.216.163] with 32 bytes of data: Reply from 216.58.216.163: bytes=32 time=14ms TTL=57 Reply from 216.58.216.163: bytes=32 time=15ms TTL=57 Reply from 216.58.216.163: bytes=32 time=15ms TTL=57 Reply from 216.58.216.163: bytes=32 time=14ms TTL=57 Ping statistics for 216.58.216.163: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 14ms, Maximum = 15ms, Average = 14ms C:\Documents and Settings\Roger>

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    We've been having problems off and on for quite a while with two of our three cable boxes. (The two "motorola" ones that were installed a couple of years ago are very finicky. We have one much older box that works like a charm most of the time.) Last week, after repeatedly getting a "no IP" message when trying to reset one of our boxes, a tech person came and replaced a bunch of stuff both inside and outside the house. Things worked fine for almost a week before having to reset the thing because the box was not responding to the remote (yes, the batteries are fine). Anyway, I'm just wondering whether or not I should ask for another visit, or just reset the box as often as need be, hoping that it will come back to life each time ... -- Jamais le mal n'aura le dernier mot. La foi et l'amour d├ęplacent les montagnes de la haine. - Marguerite (Maggy) Barankitse

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