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Shaw forum current topics

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  • 05/07/15--10:37: [BC] SHAW and office 365
  • Hi Guys, Spent a couple of hours troubleshooting why mail sent through mail.shaw.ca was not being received by users on office365 hosted accounts. Turned out SHAW made some infrastructure changes which was resulting in mailflow to office365 accounts failing. Microsoft techs were somewhat helpful, while the SHAW business techs were worse than useless (the tech wouldn't even escalate a ticket even when the potential scope of impact was explained to him - and wouldn't do anything helpful at all). In the end I had to setup authenticated SMTP on office 365 to get around SHAW's screwup.

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    So... I have 25down, 2.5up, and when I went to download a something large today... I noticed my speeds seemed to be a bit... off. 6GB file, 11mins. I ran a shaw speedtest... and i'm gettin 220mbit down, 2.5up! Anyone else see anything like this happen before??

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    I'm helping a business customer right now. They are in the process of moving, they had a new Shaw connection installed at their new location almost two months back during the renovation of their new space so they could have internet on site during the build. Of course they got one of the new packages with Internet 60. Now it's time to move in and I'm thinking they would likely want to keep the higher upload speeds they had with the older Internet 50 package. http://web.archive.org/web/20140123025648/http://business.shaw.ca/Internet/Plans/Internet-50/ [att=1] If I call and have them move the old service to the new address will they maintain their previous upload speed or would it be forced to change to a new service plan? Also when I called to ask Shaw this question the sales rep had no clue that Business Internet 50 was ever offered with 5Mbit upload speeds. She told me that Internet 60 would be faster for both downloads and uploads. But since that call I found that internet archive snapshot of their website proving it was 5Mbit at one point. Other thing is that for 12 months we get the new customer promotion of $30 off the cost of Internet 60 but I guess we loose that if I move the Internet 50 package to the new address unless I can negotiate a deal with loyalty.

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  • 04/19/15--11:38: [AB] Coax Grounding Block
  • I made the switch from Telus to Shaw recently. Are grounding blocks on the incoming coax needed? I no longer have one after a Telus technician removed it... My cable comes from outside and goes directly to my modem. I'd assume that proper grounding is extremely important and since my entire network is wired, I'd like to play it safe.

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    Hello shaw customers Looks like Shaw had giving up on fox sports racing discussion in their forums. So I think it pretty a done deal that shaw won't or will not willing readd it for their customer to enjoy. What the point. Hope have a long may weekend.

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    I got suspended from Shaw internet today for overages. According to the tracker we used 517 gigs and our plan only allows for 250. When the bandwidth person called a few months ago when this happened we tried to upgrade to Shaw 100 (which was 90.00 at the time) and they told us it wasn't available in our area. So we went through the steps to try to lower our usage, by turning down the quality on Netflix and severely limiting our kids time on YouTube. We use our internet for online gaming and Netflix only. I occasionally stream to twitch, but not often. I do buy my games digitally so occasionally there will be a large file downloaded, but that is it. No torrents no massive uploads or anything like that. Or node is I assume heavily congested during peak hours I drop from 20mbs to 3. So today the rep phones and tells us we are going to be suspended unless we buy a second account, which seems ridiculous to me no other utility in my life makes me have two accounts. This essentially doubles my internet bill from 60.00 to 120.00 So I tell her that is not acceptable and the conversation ends there, boom 5 seconds later I'm suspended. Now I'm frustrated and upset so I call to cancel my account. I didn't want to cancel and was hoping to find an amicable solution for both parties. The rep on the phone was very nice and tried to help us find some sort of way to work it out, but again it came down to buy a second account or pay 100.00 for usage. All I was looking for was a way to upgrade my bandwidth and was looking to pay around 90.00 which is the next plan up from ours and right around what the tracker usually shows us at. With the options they gave me I was looking at either 120.00 or 160.00 which I can't justify paying based on the typical speeds we get at night. So here I am with my account canceled and a TELUS rep booked for Weds. I'm not happy about making the switch and wish there was a better way this could have worked out. Signed a frustrated consumer.

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    I switched to Teksavvy - their service starts on May 21st, I emailed Shaw on May 17th to have my account cancelled on May 20th, I got a reply saying cancellations have to be done over the phone, (even though CRTC requires operators to cancel upon request). Fine, called today, said the same thing, they didn't even try to keep me, they just told me how bad TS is and how great Shaw is, but whatever. My billing period is from 21st day of each month till 20th day of each following month. They didn't drop the charge for another month which starts on the cancellation date and still want me to pay for a service I'm not going to use. I need explanation, why do you still want me to pay for a month that starts on the service cancellation date?

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    I've recently (this week) developed an exceedingly weird issue regarding my download speed on BB50. Let me first describe my setup. I use both my Shaw IP's. One of those IP's is connected via ethernet cable to a freestanding laptop which I will call DMZ. In other words, it is IN NO WAY related to my second IP, which houses a LAN served by a DD-WRT hacked d-link router. In other words, two discreet systems, which could be at opposite ends of the Shaw geographical area, tho' both share the 50.71.xxx.xxx address range. About a week ago, I noticed on both DMZ and LAN, a sudden and severe drop in download speed along with a massive increase in latency and ping. I quickly checked on the Shaw Speed Test and got down speeds in the 4 - 1 mbps range. Insanely, my upload speeds, on all the test sites, was just below 3, iow, "normal" Assuming that this might be a mere problem with the speed test, I checked my ACTUAL download speeds using Astraweb, which normally gives me a tad more than 50 mbps. Now, it was sending to me at 3 or 4 mbps at best, on both LAN and DMZ. Finally, I decided to double check my catastrophic drop in speed by using the new dslreport speedtest. And here's where it gets spooky. The DSLreport test instantly gave my my full, wide-open 55 or so mbps. Again, tho I hate to repeat myself, on both DMZ and LAN Now, I began thinking magically...Maybe the router was "somehow" interfering with all the modem's ports or the DMZ machine, so I shut down the router and physically removed it from the modem. No change, DMZ speed remained awful (1.6)...and, just to drive me nuts, the dlsreport test showed a perfect 55 or so. During the course of the week there have been two brief periods (a few minutes), when my bb50 speed returned to normal. I really need some help on this. What could possibly account for this issue? I think I've proved it has nothing to do with the router and the LAN. If it's the modem itself, how come I can get a full 50 mbps on dslreports (and several other,one of which is IN MY CITY) test sites? The first thing that came to my mind was that I was being throttled...but that makes no sense, and I believe Shaw when it claims they never throttle downloads. Further, I've never, not even once, exceeded my monthly allowance. One final point. I had a support visit from a (nice guy) technician who insisted that my problem HAD TO BE at Shaw's end, something to do with routing, whether dns tables or whatever. (In other words, it's "as if" once requests get past the gateway, they split and most of them enter screwed up routing tables) But, as you probably can guess, Shaw absolutely refuses to connect me to their network people and, hahaha, every time I use the word "routing" on the phone or the concierge chatline, the first line kids tell me that they don't support routers. It's getting into Kafka territory. Please help. Any further information requested will be immediately forthcoming. (And, finally, should I have posted this elsewhere?)

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  • 05/24/15--18:28: speedboost?
  • so im back to a single 100mbps connection with my dpc3825 bridged, when i got bb100 it was 97, then they did a bump up in the provisioning rate and moved it to 107, i just did a speedtest and im getting over 120 on bb100, never seen this before

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  • 05/26/15--21:04: Mailserver Blacklisted
  • Hi All, My Mom uses Shaw email and just got a bouncback after trying to send an email to my dad's work account. The bounce-back stated that shaw's mailserver IP has been blacklisted which I confirmed via mxtoolbox (smtp-out-02.shaw.ca is the address I checked). Is there any avenue to contact Shaw and let them know or should I just wait it out until someone in the server team notices (I have no desire to reboot my parents' modem a dozen times with Shaw's tier 1 support).

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  • 05/30/15--03:11: [AB] Planning dept request?
  • Coming from Ontario, we were rural and Cogeco wasn't available but their planning department put together a quote to bring service out ($10k build out price or something like that). Does Shaw have a similar department I could contact? Their regular sales department isn't helpful as it seems they only have access to the same search we have at shaw.ca for coverage. They are also generally quite rude when I ask about possible next steps and don't seem very eager to be of any assistance. Our neighbourhood is flanked by two neighbourhoods offering 120mbps and the Alberta SuperNet runs by not too far away. It's frustrating sitting in the middle with 6mbps Telus DSL as the fastest option. Anyways, it'd be nice to talk to someone at shaw that would give me the time of day and would be a bit more helpful. Regards, Chris

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    Hi my 1st post here. I had connection problems for about 5 days with my original setup: DPC3825 (Bridged) + my EA2700 Linksys router with the really easy to use Linksys Smartwifi software with really great Parental controls! Anyway it would randomly drop 20 times /day! The came Cable to the 'rescue' after phone support with SHAW, they tried the repositioning of the DPC, then the resetting,, neither worked. They suggested a new ARRIS and that a Cable installer would come out 2 days later. After it was installed and apparently working, the installer left. A short while later I'm having complaints from the folks here at home that they couldn't connect to the Wi-Fi! So I called Shaw support, after resetting the ARRIS everything came to work wi-fi and everyone was happy. They had sent out a service technician to check to see if everything was ok, apparently it was. The service person also told me about their new HITRON router and that would be better for me! I had to go from BB25 to BB30 for about 4$/month more to have it! Despite my being advised by Calgary support that no revision to my account would need to be made to have this HITRON. A few questions: Is my original setup better that the ARRIS and HITRO, or which would be better? With my EA2700 I didn't have problems except a few days prior to receiving the ARRIS. What would be the best setup for SHAW out of their fabulous line up of equipment? (joking about their fab line up) Am I better off moving to TELUS? My setup includes a VOIP adapter, even my VOIP company offers BroadBand and DSL now, for a lot cheaper than SHAW. Speedtest results: DSLreports: 02-04-2015 10:04 AM speed test 30.7 2.7 34ms @ 16 streams Shaw: 32.0 2.71 8ms

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    http://www.shaw.ca/Customer-Bulletins/August-2015-Internet-TV-Rate-Changes/ Any idea how much? Every obsolete penny counts. Now that analog is ending in my area June 11, I need to decide what to change, since I probably won't be able to leach ("basic cable included in the rent") off the landlord any more. I don't really watch much anyway, so the basic packages are fine for me. - Add Telus Optik "Essentials" to my Internet+phone plan. - Get Shaw "Personal" (is their Internet required to do that?) - Get Nextflix and watch 3-year-old shows I didn't watch then. - Scrap the TV, go out into the sunshine, and do something useful.

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  • 06/03/15--22:01: Shaw Fibre Gateway Pricing
  • Got a few quotes from Shaw for a fibre gateway and just wondering if these prices are standard/decent. New build to our location covered by Shaw. 20/20 $940 30/30 $1100 50/50 $1300 Assuming they are unlimited throughput but have yet to get that info. Doing some research these are either a little high or about right. Anyone else have any info.?

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    The page doesn't mention the amount of the increase http://www.shaw.ca/Customer-Bulletins/August-2015-Internet-TV-Rate-Changes/?intcid=ib-2015-06-03-ticker-home-page-shaw/

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    Switched backed to Shaw from Telus today, got the Internet 30 plan so I'm hoping there is ample bandwidth, but I'm wondering about the Hitron Router as when I call out, the person I'm calling can't hear me (if someone calls in everything works great), but if I put the Obi202 in the DMZ everything seems to work so I'm wondering if the Hitron is killing some packets and if so what can be done to remedy this problem. I'm using voip.ms and it was working great with the telus setup (the tv on the other hand didn't work so good, hence the change). Thanks Blake -- Vendor: Author of Link Logger which is a traffic analysis and firewall logging tool

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  • 06/13/15--14:00: DOCSIS 3 modem only?
  • Basically I'm on a retention deal and it seems they don't have a billing code to put my modem into bridge mode at 60/3. I've been using the Cisco DPC3825 in bridge prior to this (with 50/3). The tech came by today and basically wheny the pushed the config I went to the router mode with 60/3. When I asked to be bridge I went to 30/2.5. Someone's supposed to get into touch with me again since I insisted I want bridge mode. But that will be in the next couple days I've seen the Hitron CGNM-2250 mentioned as having pass-through. Can anyone confirm that? I also think that might cost me more money though Anyways, long story short anyone know what the best option is for bridging/passthrough? Thanks in advance

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  • 07/07/15--13:11: Calgary NW Shaw speeds
  • Curious if anyone else that's still even here in the YYC NW has experienced abysmal Shaw speeds? I've railed against Shaw now for at least a year yet am still with their service, a hypocrite, even though they pissed off after my last exchange with a heavily accented and lisping 'bandwidth enforcement agent' I felt fairly content that they were no longer bothering me and haven't used much beyond my monthly allotment. While their price to performance ratio is absurd I've never had much issue getting at least 1mb/s throughput on a 25/30mbit package (whatever they're calling the grandfathered 25mbit users at this point) and now I'm down to what feels like dial up. I will leave Shaw eventually, they're dead as a doornail as I've seen it for nearly two years, but this maybe the final doornail in the coffin for me.

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    I got suspended from Shaw internet today for overages. According to the tracker we used 517 gigs and our plan only allows for 250. When the bandwidth person called a few months ago when this happened we tried to upgrade to Shaw 100 (which was 90.00 at the time) and they told us it wasn't available in our area. So we went through the steps to try to lower our usage, by turning down the quality on Netflix and severely limiting our kids time on YouTube. We use our internet for online gaming and Netflix only. I occasionally stream to twitch, but not often. I do buy my games digitally so occasionally there will be a large file downloaded, but that is it. No torrents no massive uploads or anything like that. Or node is I assume heavily congested during peak hours I drop from 20mbs to 3. So today the rep phones and tells us we are going to be suspended unless we buy a second account, which seems ridiculous to me no other utility in my life makes me have two accounts. This essentially doubles my internet bill from 60.00 to 120.00 So I tell her that is not acceptable and the conversation ends there, boom 5 seconds later I'm suspended. Now I'm frustrated and upset so I call to cancel my account. I didn't want to cancel and was hoping to find an amicable solution for both parties. The rep on the phone was very nice and tried to help us find some sort of way to work it out, but again it came down to buy a second account or pay 100.00 for usage. All I was looking for was a way to upgrade my bandwidth and was looking to pay around 90.00 which is the next plan up from ours and right around what the tracker usually shows us at. With the options they gave me I was looking at either 120.00 or 160.00 which I can't justify paying based on the typical speeds we get at night. So here I am with my account canceled and a TELUS rep booked for Weds. I'm not happy about making the switch and wish there was a better way this could have worked out. Signed a frustrated consumer.

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    I currently have BB100+ (800GB cap) with my own modem (from the nitro days). I am a fairly heavy user and there are no 100Mbit+ plans available from other providers. I am willing to pay more for unlimited but that is no longer an option. TekSavvy no longer offers that speed. Any suggestions? (and using less bandwidth is not an option) My usage varies from 1200GB to 2000GB

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