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Shaw forum current topics

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    I'm looking at the new Shaw 150 plan and it sounds like I'm going to need to replace my bridged Cisco DPC3825. As I understand it, I would need to choose between either the Hitron or the newer model Cisco modem (3848V). Does anyone have any recommendations for either one? I'm looking to bridge the replacement modem and don't care much about the other specs that will be disabled in bridge mode. If the Cisco 3848V is the better one, why is everyone complaining about ping spikes on the Hitron? Is the 3848V in short supply with Shaw? I know Shaw offered their 250mbps plan with the DPC3825. Despite it having fewer channels to work with, is there any reason (or is it possible?) to ask for the new 150mbps plan on my current 3825 in bridge mode?

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    So - I'm a lowly gamer trying to make it as a twitch streamer. A pipe dream? Perhaps, but that's not what this is about. I've got Shaw Wide Open 150 Plus. It's 150 without the data limit. For an extra $20, I thought why not. Games on Steam rounding 100GB in some cases these days, it's a good thing to invest in. My download speeds are almost always consistently very good. Sometimes getting up to 180mbps; and that's using this sites own speed test, not one of those speed optimized sponsored speed tests from Ookla. My upload also appears to be within it's advertised limit (a bit higher at 16mbps actually). My problem is, the upload is also very inconsistent. If I try to stream to twitch, the stream *starts out* just fine. Absolutely fine. I stream to twitch at 6000kbps, and with a 15mbps rated upload, I should have absolutely zero problems doing this. However, eventually, down the line, whether it be 5 minutes in, 10 minutes in, or 2 hours in (it's completely random), intermittent spikes happen and the upstream to twitch will plummet down to 2500 or lower. I thought "maybe if I try setting it to 2500"...but no, if i do that it plummets even lower. Sometimes hitting speeds as low as 300kbps. On average, I drop about 6000 frames in a span of 3 hours, with it sometimes being as bad as 10,000 frames dropped. This happens no matter which twitch ingest server I try, and it doesn't happen on my neighbors telus internet with a 10mbps upload, so we can rule twitch being the problem out. I have a Netgear R7000 router with Advanced Tomato. Shaw tried to blame it, so I tried direct to the modem and had the same result. Shaw has sent a tech out to no avail, and now they are blaming the modem. I have the Hitron, and they've just mailed me out a Cisco DPC3848v. I highly doubt it's the modem, but I'll humor them. I'm convinced this is a congestion control / traffic shaping thing happening here, but even that is iffy because it doesn't matter *what time of day* it is. Whether it be 2am, 4am, or 8pm. Peak hours or not. It's always a crap shoot, which tells me it *can't* be congestion. Has anyone else had issues like this? I'm in Vegreville, AB.

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  • 05/10/17--07:12: [AB] Shaw Puma 6 Replacement
  • Hi Everbody, So I'm a Shaw Internet 150 user in Medicine Hat, the connection has been provisioned with a 'big, bulky & buzzy' Cisco DPC3848V AiO Router that I don't know whether to hate or love... What I do know is that I don't trust it and it has some issues including the highly flawed Puma 6 chipset! My question, can I source another Docsis 3/3.1 modem and get Shaw to adopt it or is their another modem that Shaw could supply me that doesn't suffer this Puma 6 terribleness? I know the later Hitron modem wasn't a big hit and surfing these forums I also know it's also a damned Puma 6 device... I would love to get hold of one of the new SurfBoard Modems to use with a nice 3rd party router.

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    Anyone know how I can gain access to the docsis stats to see my signal levels and possibly configuration??

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  • 05/12/17--14:12: 150 price increase?
  • 1st year is the same but it seems the 2nd year has increased $5, correct? If I recall, it was originally $79.90 vs the now $85.90.

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    I just noticed this page: https://www.shaw.ca/fibreplus/ . DOnt know if it has been posted before but scroll down a bit and it talks of Docsis3.1 and a "capability to deliver 1 Gbps" whatever that means.

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    Hi everyone, I have done some searching and have read that others have noticed that shaw seems to be throttling VPN connections. Can anyone verify this? All of the posts I read here and on other sites were quite old. I have test this myself and when I use my VPN service from a different ISP (at a friends or at work) my speeds are much faster. For example lets say my shaw account and my work or friends ISP (different ISPs) are both 100mbps. I am getting maybe 40 mbps on my home shaw internet through my VPN yet get 80 to 90 mbps through other ISP. I am on the shaw 150 so to have speeds drop that low are very disappointing. MY VPN provider is reputable and has tried to solve the issue and their opinion seems to be shaw is throttling as well. I have connected to many different servers and ran many different speed tests, etc. My data usage per month is nothing out of the ordinary so I don't believe I am being throttled because of that. I have set up the VPN using both the VPN companies software on my computer, to Openvpn, to connecting my entire network to the VPN through my router, all with the same results. Any help or suggestions would be appreciated. Thank you.

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    Warning: Just updated the Gateway app on my rooted Samsung Galaxy Tab S. It now gives an error message indicating it no longer works on rooted devices. No warning from Shaw. Hopefully they fix it soon as I use the app fairly regularly.

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    Customers will experience an interruption to their internet services between the hours of Midnight and 6:00 am MT. This interruption is expected to last approximately 6 hours in length. Once the maintenance is completed your services will be restored automatically. https://community.shaw.ca/docs/DOC-11864

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    https://community.shaw.ca/docs/DOC-11729 Starting August 1, 2017, rates will increase on select residential Internet, TV and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Canadians are using the Internet more and viewing more TV shows and movies on more devices than ever before. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and into the future. Why are my rates going up? We increase our rates so that we can continue to provide our customers with access to the quality products and services they value most while introducing new experiences and technology that will address their current and future connectivity and content needs. By how much are rates increasing? Customers can expect to see a rate adjustment of approximately $0 to $5 for Internet, approximately $0 to $3 for Television and $2 for phone services depending on the services they subscribe to. When will this rate adjustment take effect? On August 1, 2017 When were customers notified of this rate increase? We began sending our customers advance bill messaging starting June 1, 2017. We have also posted information about the changes on Shaw.ca.

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  • 05/30/17--18:51: How is everyone?
  • This forum is slow... what's new? How are you?

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    I ran into a video doing some research regarding a fiber startup I am considering putting an investment into. In the video they show content and carrier partners, and the list is staggering, I was unable to attend the presentation at the investment meeting. Can this be legit or are they using other companies as partners falsely? In their investment material they also list Shaw as a major partner of theirs as well, and will even say that when you call them. The owners of this fiber startup also own a small wireless internet provider that provides excellent service. But when looking into their routing table. They don't have one. I found an ASN 395755 that belongs to their ISP, but they aren't peered with anyone. A client of mine has their service and their IP comes up as a Shaw Communications IP. Who I'm guessing is their upstream provider. So I am seriously doubting the honesty in their presentation. Unless these are perhaps Shaw partners that they let them use by proxy which I highly doubt Shaw would do. Screenshot of presentation slide: [att=1] ASN: http://bgp.he.net/AS395755 Link to article: https://www.pembinavalleyonline.com/...manitoba-video So ultimately I'm wondering if this claim could be legit.

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    Looking around and I see this interesting post https://www.reddit.com/r/freedommobile/comments/6g7xiz/throttled_data_dropped_callsapparently_its_a/ The end user has Freedom Mobile and uses a lot of data ("unlimited plan"). What user has discovered and confirmed, is using an AWS https://en.wikipedia.org/wiki/Advanced_Wireless_Services type network, is when the user hit the second throttle level, calls started to get dropped due to what some call a bug where the system can't differentiate between data and phone. The speed is so slow that phone (operating like VOIP) can't get enough data to reliably function. Freedom recommended turning off 'data' to supposedly alleviate the bug. Freedom Mobile usage policy https://www.freedommobile.ca/docs/default-source/default-document-library/data-fair-usage-policy If we elect to slow your speeds when your data usage first exceeds the thresholds outlined above, we will slow your speed to a speed of 256 kilobits per second for downloads and 128 kilobits per second for uploads. This should not affect any applications that require less than 256 kilobits-per-second of download bandwidth or 128 kilobits-per-second of upload bandwidth (such as browsing, email, voice over IP or voice streaming applications), but could affect the performance of applications that normally require greater bandwidth (e.g. video streaming or peer-to-peer file sharing). In extreme cases, and if your data usage levels within the applicable billing cycle continue to be high and to exceed the usage levels specified in this policy, we reserve the right to slow your speed down to a maximum of 32 kilobits-per-second of download bandwidth and 16 kilobits-per-second of upload bandwidth.

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  • 06/10/17--14:55: Shaw Blue Sky Installs
  • TIP: The tech that do the blue sky installs must make sure all old Coax cable is upgraded to the new recent coax cable's specification. As the blue sky signal requirements cannot be maintained on old coax cable and you will have several signal issues if it is not replaced. So the installer needs to check that all cable leading to your outlets throughout your house is the newer coax cable. The older coax cable is of course found in the older houses. So make sure to ask your installer and verify that you have the new were coacts cables going to your cable outlets throughout your house .

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    So what I am about to tell you comes from Shaw Employees, there is a Telus/Rogers/Bell alternative that is comprehensive set to launch soon. It is good my to be like what Rogers is to fido or TELUS is to Koodo, ie it will be Shaw Mobile parent to Freedom Mobile. And I am told they plan on launching with full LTE bandwidth service unlike Freedom Mobile which you can't use your iPhone and get full data speeds with. It will have very competitive packages as well. The reason I mention this now is for people with contracts ending between the next 6-12 months may want to wait to resign a new 2 year contract.

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    MPEG-2 converting to MPEG-4 ShawDirect is no longer activating units below the 600 series, as the 500 series units are not capable of MPEG4 signals that are now in the process of being activated on the satellites through 2017 - 2019. Currently activated 500 series will continue to work, but eventually channels available may only be SD or no longer available. HD will change first. Eventually the SD will change too, or become obsolete. If you have an older satellite dish, it will need to be upgraded as well. Since approximately 2012, all LNBs deployed have been the latest “xKu” style, which receives a signal from all three satellites. All customers will require this type of LNB by 2019 Learn more about the HD network upgrade http://www.shawdirect.ca/english/support/article/8433/ HD network upgrade: Outdoor equipment http://www.shawdirect.ca/english/support/article/8434/ HD network upgrade: Channel conversion schedule (times subject to change). http://www.shawdirect.ca/english/support/article/8436/ BDU notice http://www.shawbroadcast.com/Content/English/mpeg4.htm Transition to MPEG-4 In April 2017 Shaw Broadcast will begin transitioning all MPEG-2 satellite signals to MPEG-4 (this does not impact signals on ANIK G1 as these signals are already MPEG-4). Conversions will occur in three phases over three years from approximately April to October of 2017, 2018 and 2019. Our objective is to be 100% MPEG-4 by the Fall of 2019. We are transitioning to MPEG-4 because the legacy MPEG-2 encoding equipment is reaching End of Support status. This means that within the next few years the MPEG-2 encoding equipment used by Shaw Broadcast will no longer be able to be supported or repaired. Upgrading to current generation MPEG-4 equipment allows our customers to continue to broadcast television signals for distribution. To continue to receive signals from ANIK F1R and F2, BDUs will require equipment capable of receiving MPEG-4 satellite signals in their head ends. If this equipment transcodes the signal back to MPEG-2 before distributing it over the local cable network, no customer premise upgrades would be required. If this equipment sends out a MPEG-4 signal, then all Cable customer premise equipment must be capable of handling an MPEG-4 signal. Transcoding signals is not an option for BDUs utilizing the QT Plus product, all customer premise equipment must be MPEG-4 capable.

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    Does Shaw have any 4K TV planned for the future? Only Telus offers 4K here and Ontario got Cogeco, Rogers, Bell and Videotron as far as I know Shaw is using Comcast's X1 platform right? And Comcast is launching 4K service with their new Cable boxes, the XG4 4K I believe Would be nice to see 4K offering from Shaw, even if by October for NHL and whatnot

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    i know that with the Shaw 2 year service agreement that if you cancel before the end of the 2 yrs that they charge you $20/month remaining. I know i can ask at Shaw but not sure i really trust their answer. My question is in regards to a term in my service agreement. If i read it correctly, one can cancel any time for any reason within 10 days of receiving a copy of the agreement. But does that mean you still have to pay the $20 / month fee or does it not apply in this case? the portion of the agreement pertaining to this is as follows: "Buyer’s Right to Cancel You may cancel this agreement from the day you enter into the agreement until 10 days after you receive a copy of the agreement. You do not need a reason to cancel"

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    I just noticed this page: https://www.shaw.ca/fibreplus/ . DOnt know if it has been posted before but scroll down a bit and it talks of Docsis3.1 and a "capability to deliver 1 Gbps" whatever that means.

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    I just got off the phone with Shaw and they said I have to pay 30 bucks more a month for another year. So now its 167.48 a month for Internet 150, Popular Tv and Home Phone basic, Plus rentals which are discounted of course. When I first signed this contract a year ago I though the whole package was for 137.45 a month for 2 years straight or I might not have agreed to that contract. Its only 30 more dollars but thats like 2 phone lines or another tv package or something. I thought I was getting a supreme deal at the time and now Shaw has to serve me better for the extra money I owe them. I'm with freedom mobile too so in total I am paying like over 200 dollars for everything right now, i think 50 over what it should be but I am still getting real good service with unlimited on most of my data and there has not been any slow downs. [att=1]

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