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Shaw forum current topics

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    Hi Shaw. A little fire happened this afternoon on the highway in the interior of BC TCH #1. Your fibre line was smoked as was TELUS. I see reports coming in the interior and Cariboo and PG are having troubles all the way up to FSJ. I have to ask you this. This looks like a repeat of the firestorm in 2003 when you fibre line was smoked near Falkland and trouble was on for about a week. My question is do you not have some more redundant paths between Kelowna and the central interior? And yes I'll pick on TELUS also but really can you advise do you have redundancy? Doesn't appear to be on the cable modem and home side. Credit my business is downtown and we have fibre gateway and that seems to be working so yes I guess I get what I pay for.... (For all the tariff rate boys) My TELUS is working at home but that is a different story. So what type of redundancy do you have out of the BC interior? This is a legitimate question not a bitch out. I don't know the answer so thats why I'm asking. Thanks

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    So - I'm a lowly gamer trying to make it as a twitch streamer. A pipe dream? Perhaps, but that's not what this is about. I've got Shaw Wide Open 150 Plus. It's 150 without the data limit. For an extra $20, I thought why not. Games on Steam rounding 100GB in some cases these days, it's a good thing to invest in. My download speeds are almost always consistently very good. Sometimes getting up to 180mbps; and that's using this sites own speed test, not one of those speed optimized sponsored speed tests from Ookla. My upload also appears to be within it's advertised limit (a bit higher at 16mbps actually). My problem is, the upload is also very inconsistent. If I try to stream to twitch, the stream *starts out* just fine. Absolutely fine. I stream to twitch at 6000kbps, and with a 15mbps rated upload, I should have absolutely zero problems doing this. However, eventually, down the line, whether it be 5 minutes in, 10 minutes in, or 2 hours in (it's completely random), intermittent spikes happen and the upstream to twitch will plummet down to 2500 or lower. I thought "maybe if I try setting it to 2500"...but no, if i do that it plummets even lower. Sometimes hitting speeds as low as 300kbps. On average, I drop about 6000 frames in a span of 3 hours, with it sometimes being as bad as 10,000 frames dropped. This happens no matter which twitch ingest server I try, and it doesn't happen on my neighbors telus internet with a 10mbps upload, so we can rule twitch being the problem out. I have a Netgear R7000 router with Advanced Tomato. Shaw tried to blame it, so I tried direct to the modem and had the same result. Shaw has sent a tech out to no avail, and now they are blaming the modem. I have the Hitron, and they've just mailed me out a Cisco DPC3848v. I highly doubt it's the modem, but I'll humor them. I'm convinced this is a congestion control / traffic shaping thing happening here, but even that is iffy because it doesn't matter *what time of day* it is. Whether it be 2am, 4am, or 8pm. Peak hours or not. It's always a crap shoot, which tells me it *can't* be congestion. Has anyone else had issues like this? I'm in Vegreville, AB.

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    Hello, have an old modem Motorola SB5100. After Shaw upgrade(?) My modem stopped working. It get's stuck on upstream ranging. Sometimes it gets past it but no further than "Establish IP Connectivity using DHCP" before it goes to square one Does anyone know what the problem might be? I tried different coaxical locations and it's directly connected to the wall, no splitters. Here are the power readings: Downstream Value Frequency 399000000 Hz Locked Signal to Noise Ratio 35 dB Power Level -11 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading Upstream Value Channel ID 34 Frequency 25000000 Hz Ranged Power Level 47 dBmV And here are the excerpt from logs which just repeat: 1970-01-01 22:49:06 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 22:48:42 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 22:44:47 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 22:44:26 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 22:40:26 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 22:39:53 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 22:36:23 3-Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 22:35:46 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 22:32:29 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out

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  • 07/14/17--11:59: installations
  • anyone hearing of shortages in new receivers and not bing able to install - been waiting a week now for installer

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  • 05/30/17--18:51: How is everyone?
  • This forum is slow... what's new? How are you?

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    I switched from Telus GPON to Shaw GPON and I've noticed that whenever I'm uploading something that saturates the connection my download speed also grinds to a halt. Thought this was something Fibre should prevent from happening? I remember this being a huge issue with DSL and Cable but thought that Fibre would've resolved it as I never had this problem with Telus or Novus.

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    https://community.shaw.ca/docs/DOC-11729 Starting August 1, 2017, rates will increase on select residential Internet, TV and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Canadians are using the Internet more and viewing more TV shows and movies on more devices than ever before. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and into the future. Why are my rates going up? We increase our rates so that we can continue to provide our customers with access to the quality products and services they value most while introducing new experiences and technology that will address their current and future connectivity and content needs. By how much are rates increasing? Customers can expect to see a rate adjustment of approximately $0 to $5 for Internet, approximately $0 to $3 for Television and $2 for phone services depending on the services they subscribe to. When will this rate adjustment take effect? On August 1, 2017 When were customers notified of this rate increase? We began sending our customers advance bill messaging starting June 1, 2017. We have also posted information about the changes on Shaw.ca.

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    Internet-30 has gone, so time to call in and get that speed/data upgrade to Internet-75 for the same price Edit: Automatic upgrade potentially in/by Oct 2017 https://community.shaw.ca/thread/36705 Edit: If you have an older DOCSIS 2.0 modem (not an all-in-one) it will need to be upgraded. https://community.shaw.ca/docs/DOC-1297 Internet-5 . Internet-15 . Internet-75 . Internet-150 https://community.shaw.ca/docs/DOC-12562 Jul 17 | Internet 75 Now Available Document created by shaw-fraser on Jul 14, 2017•Last modified by shaw-fraser on Jul 17, 2017 Version 2 Starting on July 17th, we will be launching our newest Internet tier, Internet 75. Internet 75 includes up to 75 Mbps download, 7.5 Mbps upload, and 500 GB of included data, and is available in nearly every neighbourhood where Shaw services are offered. This means your whole family can surf, browse and stream seamlessly, all at an incredibly low price. Please see Shaw.ca for pricing and packaging details. [insert] Regular rate $80 a month [/insert] **Frequently Asked Questions** ----When will Internet 75 become available? We are launching Internet 75 on July 17. ----Where will Internet 75 be available? Internet 75 is available in nearly every neighborhood where Shaw provides service. Please visit Shaw.ca or MyAccount to check package availability in your area. ---How can I sign up for Internet 75? Please visit Shaw.ca for more information on Internet 75, or contact us.

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  • 07/20/17--12:06: Cable Move Nightmare
  • So I called in 3 weeks ago to have my internet service Moved to my new house in Lamont Alberta from my old house in Edmonton Alberta.. I told them that i move in on the 15th of July. the customer service rep i talked to said there is an open date for a tech to come and hook it up on the 20th of July.. i agreed to it and confirmed the address with the rep multiple times!! come the 19th i missed a call from Shaw.. they did not leave a message so i called them back and spoke to a lady that was confirming my appointment. she then says you are moving to Vermilion Alberta correct... i say no LAMONT ALBERTA!! she they says oh sorry ill fix it and make sure a tech is out tomorrow (July 20) between 10 and noon.. so today (July 20th) comes around and by noon still no one shows up or calls so i call Shaw. They then say we can hook you up till the 24th..i ended up getting a credit for the week without internet and an additional credit of $10 a month for a year for the inconvenience but still this shouldn't have happened in the first place.. just hoping that a high up at Shaw sees this and they coach their call center reps to make sure all info is correct before submitting the order!!

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  • 07/26/17--14:09: [AB] shaw cable box's
  • does shaw have a upgrade program for new cable box's? I am still rocking a old Motorola 3200 and a Motorola 3400, the classic as i call it. Mind you i do still miss the old remote for it, the new ones seem to last about a year. I really like the new menu system as it's simple and easy to find just the channels I am paying for and none of the useless channels. there is only really one feature us guys want in a cable box and that is to go 90 miles an hour channel changing. I hate that pause and then next channel. I don't want to talk to my tv, I just want to see whats on real fast.

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    All Internet 150+ customers will now see a $20 per price decrease and still have unlimited data. https://www.shaw.ca/internet/plans/

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    I recently upgraded my entire Shaw package and now I have Internet 150. I currently have 10/100 powerline adapters, so my Internet speed peaks out at ~25 Mbps. Is it worth it to upgrade my powerline adapters to the 1200 Mbps ones so I get the full speed of Internet 150? Because from what I understand, the benefits are quite little unless you're a power user (i.e., you stream 4K, you download tons of games from Steam, you move GBs of data to your NAS, etc.). Is this correct? Even for torrenting, I guess it won't go any faster unless it's a heavily seeded torrent. Or am I completely wrong here?

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  • 08/07/17--23:28: Community Channel
  • Does anyone know what will replace the Community Channel (4) in Vancovuer after August 15th? Are they just going to unmap the channel altogether or put another type of channel there?

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    A bug in the Intel Puma 6 chipset that causes high latency spikes has been plaguing cable modem users for some time, including Shaw - it's present in the Cisco and Hitron modems that Shaw supplies to customers. You can test for it here: http://www.dslreports.com/tools/puma6 More recently it was pointed out that this same bug makes it trivially easy to knock these modems offline with a DDoS attack. Now it turns out that the bug is still present in the updated Puma 7 line: http://www.theregister.co.uk/2017/08/09/intel_puma_modem_woes/ Intel is not doing well on this one! Nor is Shaw - most of the time they feign ignorance of the problem, and when customers point back to the many previous threads in their support forums, they switch to saying that a fix is in the works, coming Real Soon Now.

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    Hey guys, so I know the Hitron CGNM-2250 received two firmware updates to help alleviate the Puma 6 bug. Is there any such fix planned for the DPC3848V or is it pretty much EOL since it was sold to Technicolor in 2015? Also I noticed that there's no way to check the current firmware version in the web GUI. Going to Status > Gateway displays no firmware version. I would assume this can be quite easy to implement with a firmware update. Any thoughts?

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    Just got this today, existing customer. Great deal, included call waiting and voice-mail.

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    Alright with the new shaw promotion I changed to internet 150 they had to take away my dpc3825 (in bridge mode) and swapped to hitron one. I also requested it to be bridged so the hitron itself only works as modem right now. the technician just swapped the modem so I have the same setup as previous. as shown on the picture the ping spikes to 1000ms and it happens regularly. I talked to 4 of technical support on shaw and some of them were just ignorant saying it looks good enough and should not effect my internet experience since the internet speed is fine ... haha well I got technician coming on this friday and have to wait for a week with this garbage modem :/ I tried to connect directly from the modem to computer.. ( tried 11 computers!) and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference. So I realized that the new modem itself is the problem. Guys.. Hitron SUCKS! if you are using cisco dpc3825 just keep with it and go for telus if you value ping. (shaw's ping and jitter are unreliable) I got trapped to 2 year contract with shaw and wait for a week to get technician to figure out wheter the hitron is defective or not. ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server. this was not like this when using dpc3825 with internet100

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    Just got the 150 for $49.90 existing customer. Ask to talk to loyalty dept. :o

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  • 08/24/17--15:38: Upload speed
  • Quick question, Why is the upload speed Shaw offers so low even on the higher download packages it's still very low? Telus offers 20 Mbps upload on the 100 package. I have the 100/20, but I actually get 33 Mbps upload.

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    A bug in the Intel Puma 6 chipset that causes high latency spikes has been plaguing cable modem users for some time, including Shaw - it's present in the Cisco and Hitron modems that Shaw supplies to customers. You can test for it here: http://www.dslreports.com/tools/puma6 More recently it was pointed out that this same bug makes it trivially easy to knock these modems offline with a DDoS attack. Now it turns out that the bug is still present in the updated Puma 7 line: http://www.theregister.co.uk/2017/08/09/intel_puma_modem_woes/ Intel is not doing well on this one! Nor is Shaw - most of the time they feign ignorance of the problem, and when customers point back to the many previous threads in their support forums, they switch to saying that a fix is in the works, coming Real Soon Now.

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