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Shaw forum current topics

older | 1 | .... | 29 | 30 | (Page 31) | 32 | 33 | .... | 37 | newer

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    https://community.shaw.ca/docs/DOC-11729 Starting August 1, 2017, rates will increase on select residential Internet, TV and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Canadians are using the Internet more and viewing more TV shows and movies on more devices than ever before. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and into the future. Why are my rates going up? We increase our rates so that we can continue to provide our customers with access to the quality products and services they value most while introducing new experiences and technology that will address their current and future connectivity and content needs. By how much are rates increasing? Customers can expect to see a rate adjustment of approximately $0 to $5 for Internet, approximately $0 to $3 for Television and $2 for phone services depending on the services they subscribe to. When will this rate adjustment take effect? On August 1, 2017 When were customers notified of this rate increase? We began sending our customers advance bill messaging starting June 1, 2017. We have also posted information about the changes on Shaw.ca.

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    Alright with the new shaw promotion I changed to internet 150 they had to take away my dpc3825 (in bridge mode) and swapped to hitron one. I also requested it to be bridged so the hitron itself only works as modem right now. the technician just swapped the modem so I have the same setup as previous. as shown on the picture the ping spikes to 1000ms and it happens regularly. I talked to 4 of technical support on shaw and some of them were just ignorant saying it looks good enough and should not effect my internet experience since the internet speed is fine ... haha well I got technician coming on this friday and have to wait for a week with this garbage modem :/ I tried to connect directly from the modem to computer.. ( tried 11 computers!) and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference. So I realized that the new modem itself is the problem. Guys.. Hitron SUCKS! if you are using cisco dpc3825 just keep with it and go for telus if you value ping. (shaw's ping and jitter are unreliable) I got trapped to 2 year contract with shaw and wait for a week to get technician to figure out wheter the hitron is defective or not. ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server. this was not like this when using dpc3825 with internet100

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    I just switched from an old Internet 25 plan to Internet 150. I had a bill which is pending payment in a few days. However, they sent me a new bill which includes the pending payment amount AND the new plan amount. Aren't they supposed to pro-rate something or not bill me for the new plan until the next month. I want to know before I phone them and sound like an idiot. :)

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  • 09/27/17--22:38: Netflix now on Shaw
  • https://community.shaw.ca/docs/DOC-13021 Very cool that it is fully integrated, fast too, but it does count towards data cap which really doesn't matter with the internet 150 as it's unlimited.

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  • 09/29/17--18:42: [BC] 855 274 7429
  • Claims to be Shaw....this legit?

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    I am wondering if anyone else is having Internet disconnections in the Aldergrove area ( Between Langley and Abbotsford) over the past 9 months this has been going on and seems to get bad on week ended especially Sundays and Mondays . I have had the techs come out do there thing which doesn't fix the problem I even bought a new modem a few months back ( I did know it wasn't the modem but bought a new one just to be sure) I am thinking of switching to a New ISP I don't need high speed my current average is 36Mbps down and 5Mbps up it is getting veryu anoying with these constant problems I checked with other people in my Building and they seem to not be having any problems with Internet connections.

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    What is the recommended modem for wired 30 Mbps service? This is for lightspeed, which operates on the Shaw network. My understanding is that a Motorola SB6120 will support up to 60 Mbps. I'm looking for a shaw compatible modem that's for sale, want to know what brands / models to watch for. Message me if you have one.

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    Just logged in to pay my bill and noticed that I now have unlimited data included with my plan (I'm on Internet 75). Not that it really matters because I've never seen my internet usage above 0GB (guessing they don't track fibre customers). Hooray! Now I wish they would give us symmetrical upload :P

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    my vpn server has inform me that you are blocking my access to there billing online should i contact the CRTC now or are you going to stop blocking certain sites NO comments from the peanut gallery either

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  • 10/06/17--12:08: [ALL] 2017 New Modem
  • Does anyone know what model Shaw's new modem is? A new modem in "limited release" is all I have found so far.

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    Ok I'm trying set up the parents in law with a new router and running into issues. Currently their set-up is a Cisco DPC3825 and then an old Linksys WRT-54G and it's all working fine. I'm replacing the Linksys with a Google Wifi router set-up however the Google router is not able to get any connection to the internet. I've unplugged the Cisco modem, the new router, let them reboot but still nothing. The Cisco modem is already in bridge mode as it's not broadcasting any SSID. Is there something I need to do on the Cisco modem in order for it to accept the Google router?

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    [att=1]

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    Plenty of Comcast users hated this feature, due to reasons such a power usage, CPU usage, and congested area wifi channels. https://www.dslreports.com/shownews/Comcast-Offers-FonLike-WiFi-Hotspot-Sharing-Program-124571 https://www.dslreports.com/shownews/Comcast-Users-Struggle-To-Keep-Rented-Routers-From-Sharing-WiFi-131719 https://www.dslreports.com/shownews/New-Comcast-Wireless-Service-Will-Piggyback-On-Your-Home-Gateway-137925 . To be rolled out over the next several months, as testing continues. Should not impact your home Internet data limits. Should not impact your privacy, by keeping the public network and your private network separate. Or you could bridge the Shaw modem/router, and use your own router and increase your LAN security. But that would also depend on if the public hotspot is automatically disabled during bridge mode. Promoted as Shaw Mobility (Freedom Mobile) will have access to the wifi hotspot to increase their network availability. At this time, only new users (as of Nov 8 2017) will have it automatically activated. You can log in to your Shaw account to disable it (as of Nov 9 2017), or to check if it was activated on its own. https://community.shaw.ca/docs/DOC-13441 Overview Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are continually working to expand our network to meet the growing data needs of our customers. As part of the next phase of this expansion, we will begin leveraging a feature on new Shaw Internet customers’ Advanced WiFi modems that can provide the ability to broadcast a secondary WiFi network from a single modem in the home in the near future. Over the next several months, this secondary WiFi network will be accessible by Freedom Mobile customers to help keep them better connected. When launched, this feature will benefit Shaw Internet customers by no longer requiring them to give out their private network name and password to Freedom Mobile customers who happen to be visiting. Freedom Mobile customers will also benefit from improved indoor coverage by accessing a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems. The secondary WiFi network would be designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage. The new WiFi network will not be broadcast for several months. While we expect to complete development and provision this secondary WiFi network on Shaw’s network in the next several months, unforeseen circumstances may result in implementation being delayed, suspended or abandoned. Opting Out Shaw Internet customers who do not wish to have the secondary network broadcast from their modem can disable it at any time by visiting My Shaw at my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button. We anticipate this opt out functionality to be available by tomorrow morning, November 9. Updates will be posted on this page. We will provide updates here when testing has been completed and the secondary WiFi network becomes fully operational. Frequently Asked Questions ---How do these WiFi networks work? We are leveraging a feature on new Shaw Internet customers’ Advanced WiFi modems – including our Hitron modem (CGNM-2250) – that can provide the ability to broadcast a secondary WiFi network from a single modem in the home in the near future. In the near future, this secondary WiFi network will be accessible by Freedom Mobile customers to help keep them better connected. ---Can customers use this secondary WiFi network now? This secondary WiFi network is not yet available, and will be accessible by Freedom Mobile customers once launched. ---Why is Shaw enabling this secondary WiFi network? This feature will create a secondary WiFi network for Freedom Mobile customers that will help to keep them better connected. ---Who will be able to access this secondary WiFi network when it is available? This new secondary WiFi network will be accessible by Freedom Mobile customers, giving them improved indoor coverage through a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems. When launched, this feature will benefit Shaw Internet customers by no longer requiring them to give out their private network name and password to Freedom Mobile customers who happen to be visiting. Details about the secondary WiFi network will be communicated on this page once finalized. ---Will broadcasting the secondary WiFi network impact the security of the modem in my home? No, the secondary WiFi network would be designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage. ---How do I disable the secondary WiFi network on my modem? Shaw Internet customers who wish to have the secondary WiFi network disabled on their modem can do so at any time by visiting My Shaw at my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button. ---How can I turn on this feature if it has not been made available to me automatically? This feature will only be made available to new Shaw Internet customers modems purchased after November 8, 2017. The new secondary WiFi network will not begin broadcasting for several months. Existing Shaw customers with an eligible modem and package will be given the option to enable the secondary WiFi modem once the service has been launched. ---Can I turn this feature back on if I disable it then change my mind? Once Shaw customers choose to disable the secondary WiFi network, they will not be able to re-enable it until after the network launches. ---Will my home’s location be shown on a location map for hotspots? No, your home’s location will not be shown on any hotspot location maps. ---Will broadcasting a secondary WiFi network impact my modem’s power consumption? We anticipate that the secondary WiFi network will have minimal-to-no impact on the power consumption of our customers’ modem. ---Will the operation of this secondary WiFi network impact my broadband connection or data usage? No, this secondary WiFi network runs as a separate network parallel to our Shaw Internet customers’ primary WiFi network, and will have no impact to their wired broadband connection or data usage. ---Will the operation of this secondary WiFi network impact my private WiFi network speeds? As with all WiFi connections, WiFi network speeds are dependent on the users’ proximity to the modem, data usage patterns, and the total number of connections. Our Shaw Internet customers’ in-home WiFi network will be given priority over the secondary WiFi network to minimize any potential impacts that may arise. We expect that there will be little-to-no noticeable effect on our Shaw Internet customers’ in-home WiFi network. ---Will I be responsible for the activities and data usage of others using this secondary WiFi network? No, our customers will not be responsible for the activities and data usage of others using the public, secondary WiFi network being broadcast through their modem.

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    Alright with the new shaw promotion I changed to internet 150 they had to take away my dpc3825 (in bridge mode) and swapped to hitron one. I also requested it to be bridged so the hitron itself only works as modem right now. the technician just swapped the modem so I have the same setup as previous. as shown on the picture the ping spikes to 1000ms and it happens regularly. I talked to 4 of technical support on shaw and some of them were just ignorant saying it looks good enough and should not effect my internet experience since the internet speed is fine ... haha well I got technician coming on this friday and have to wait for a week with this garbage modem :/ I tried to connect directly from the modem to computer.. ( tried 11 computers!) and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference. So I realized that the new modem itself is the problem. Guys.. Hitron SUCKS! if you are using cisco dpc3825 just keep with it and go for telus if you value ping. (shaw's ping and jitter are unreliable) I got trapped to 2 year contract with shaw and wait for a week to get technician to figure out wheter the hitron is defective or not. ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server. this was not like this when using dpc3825 with internet100

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    In our neighbourhood Telus crews have over the summer been installing fiber to each house. So after being with Shaw for so many years I decided to try it. For a 2 year contract the service includes Essentials channels plus 6 theme packs, 4K 1TB pvr, internet 150 and home phone for $101 for 1 year, $161 after 1 year and $176 after 2 years, plus a $150 credit on the first bill and $10 ongoing discount after the 2 years. Pretty attractive, right? So I thought until it was installed and I found too many things I didn't like: 1. I kept seeing too much motion blur and compression noise. My tv is an LG 43LF5400. Not a top model but decent. I never saw these artifacts on Shaw. For all Telus' touted bandwidth the compression is really bad. 2. The channel guide is godawful. -way too busy -lettering is huge and a waste of space -you can only see maybe 5 channels on a page (not sure of the exact number as I disconnected the service). The other features like different guide styles etc etc didn't do it for me. I much prefer the Shaw guide for the ease of scanning a page that shows 10 channels by 2 hours at once. -the present tv channel plays in the background which for my wife and I is a huge annoyance -The Telus guide is way too cluttered with On Demand channels. I had to program them out to be able to more easily scroll through the guide. Shaw shows those channels with a simple left click on the channels that support On Demand -the restart live tv feature sucks. Don't try to back up because you can't go forward again. "Skip/fast forward disabled by broadcaster" Huh? Guess they really want you to watch those commercials. -No clock on the front of the pvr. A small point but we really find it useful. Overall I much prefer Shaw's simplicity and ease of use and many of those functions are available with the Shaw guide. Other people might enjoy all that complexity in the Telus guide. Even considering the better channel selection compared to our Shaw package, we prefer to stay away from Telus. On the other hand, the internet 150 is nice, although my older computers only have 10/100 ports. To do a speed test I had to run two simultaneously. One was getting 95 mbps, the other 45. But what's the use? I'm not doing much streaming anyway. I must say the Telus installer Chris was thoroughly professional, careful and did neat, tidy work. And he was helpful with an introduction to the service. I told Shaw I was looking at Telus and to retain me as a customer they offered $50 bucks off for 1 year, a greater number of channels and internet 75. So I went for it. Not the huge discount that Telus offers but no contract either. I tested the Internet 75 and it's better than advertised at about 85 mbps. 'Nuff said.

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    :pShaw has come a long way in meeting our expectations. Phone support (from Shaw) - excellent. Installation/tech support - excellent. Contract price description - needs work (describing year two in layman's language). Long time Shaw customer with a two year switch to Telus because of "price creep." 2015 - A phone call from Shaw brought us back with a more favorable package and the gateway modem. At the time Telus could not supply suitable internet and the land line (Telus) was $37 month. Nov 2017, Price creep had started with Shaw, but we were eligible for a promotion centred around Blue Sky TV - Combined Internet, TV and home phone: Year one: $96. plus tax. Year two: $130.+ (year two description is a bit convoluted (but are we surprised). Shaw Phone is VOIP with no problems. BONUS: Six month of free Netflick. . We love Blue Sky. My wife does not like learning new channel's but the voice activation system is a BIG game changer. Shaw has packaged "the Themes" into a manageable channel listing (kind of) with the lowest number 101 continuing up into the 500's. They also have a "subscribed" feature to remove some (but not all) unsubscibed channels. HD is automatically selected with SD channel's going wide screen (not my favorite). "Themes" were worked well for us. No external devices for Netflick and a Winter test drive for Crave TV (which looks very good). Oh, did I mention: I REALLY LIKE THE BLUE SKY REMOTE. Internet Speed test: 173.9 down. 15.69 up. No problems with "hitron" modem and I'm not too concerned about a proposed Shaw WiFi link to support Shaw's Cell phones. We don't know a lot of details but as long as they are protecting our privacy I will give then the benefit of doubt. If it is going to improve performance and PRICING for Cell phone users, I'm game.

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    [att=1]

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    Ok I'm trying set up the parents in law with a new router and running into issues. Currently their set-up is a Cisco DPC3825 and then an old Linksys WRT-54G and it's all working fine. I'm replacing the Linksys with a Google Wifi router set-up however the Google router is not able to get any connection to the internet. I've unplugged the Cisco modem, the new router, let them reboot but still nothing. The Cisco modem is already in bridge mode as it's not broadcasting any SSID. Is there something I need to do on the Cisco modem in order for it to accept the Google router?

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    FWIW, I noticed Shaw's Business Internet 150 upload speed went from 15Mbps to 20Mbps (on their website) yesterday. Rebooted my modem last night, hoping to get the updated profile - nothing. Called them this morning and after they rebooted it again, nothing. They claim that it's only available to NEW contracts. Existing Business Internet 150 customers/contracts won't get the new speed until January... Baby steps, at least. Although I wish they'd get close to the 5:1 ratio of the now BI 20 and BI 75.

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    my vpn server has inform me that you are blocking my access to there billing online should i contact the CRTC now or are you going to stop blocking certain sites NO comments from the peanut gallery either

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