Shaw basically says that the vast majority of you don't need higher upload speeds than available (and that websites will throttle a super fast upload anyways), so go to a direct fibre ISP instead if you need more upload speed.
The amazingly fast download speed of Internet-150 is due to keeping a slow upload speed. DOCSIS 3.0
Faster download is available by trimming that bandwidth intensive Shaw Cable TV.
I'll guess when DOCSIS 3.1 is rolled out, upload speed should improve.
https://community.shaw.ca/docs/DOC-15298
Last years version of upload speeds
https://community.shaw.ca/docs/DOC-10799
Shaw disclaimer for slow upload speed in subscription
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[BC] is shaw showing any of the whl playoffs?
Don't see any scheduled games anywhere...........are they not showing any games? :(
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Telus came to my door (i'm on shaw contract)
Hey, so Telus came to my door offering me a 300 dollar visa and promotion of 90 a month for 75mbps internet, tv and phone and said they are upgrading my apartment building to fibre optic in the summer.
To cancel shaw I have three months left until July 1 2018 so it will cost 20 dollars a month to cancel. I'm paying 180 a month now for a high tier package, internet 150, premier tv and phone. I said no to the rep right now cause I don't want to go through the hastle at the moment of switching boxes and canceling services and getting into Telus billing yet.
So If shaw has barely anything to offer this summer I might switch to telus, so hopefully I can get my services down below 100 bucks a month.
BTW telus said that their normal pricing would be 117 dollars a month after the 6 month promotion.
Shaws expensive atm so I'm not sure what to do yet.
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[BC] Shaw loyalty program?
Does Shaw still have this??..If not,why is/has it been cancelled??....AND how is it obtained??
Tx
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Shaw price increase June 1 2018
Couldn't wait till the usual August?
Customers will have their price increase notification and new rate on their invoice, for those applicable.
edit: Jan 2018 increase on Internet for new users https://www.dslreports.com/forum/r31803600-New-Users-Internet-15-and-75-price-increase
https://community.shaw.ca/docs/DOC-14815
Starting June 1, 2018, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice.
Canadians are using the Internet more and viewing more TV shows and movies on more devices than ever before. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and into the future.
Please see answers to common questions below.
Why are my rates going up?
We increase our rates to ensure we are able to continue providing the same exceptional connectivity and content experience while meeting the evolving needs of our customers as programming costs rise and Internet usage continues to grow.
Internet:
Today’s Internet infrastructure in Canada has evolved to meet customer demand and is maintained by companies like Shaw that are dedicated to providing customers access to one of the most advanced broadband networks in the world.
As demand on our network grows exponentially, so must our network capacity. This requires significant investment to keep our network congestion-free so that our customers continue to receive consistent Internet speeds at any time of day.
Canadians now have multiple connected devices both in and outside of their home, and the popularity of Internet of Things and Smart Home devices means more people will be connected on more devices than ever before.
In 1992, global Internet networks carried approximately 100 GB of traffic per day. Ten years later, in 2002, global Internet traffic amounted to 100 Gigabytes per second (GBps). In 2016, global Internet traffic reached more than 20,000 GBps. Source.
TV:
As television content options become more varied—and audiences become more sophisticated and discerning in what they choose to watch—content creators are raising the production budgets on some of their biggest shows to create a more cinematic viewing experience.
To offset the costs of these rising production costs, content producers pass that cost onto content providers like Shaw for the rights to broadcast their content.
For example, producing hit TV shows with elaborate sets, A-list talent and multiple locations—like Game of Thrones and The Walking Dead—can cost between three and eight million dollars per episode.
Similarly, the fees charged by sports leagues—like the NHL, NFL or Premier League Soccer—to televise their games is also increasing as teams build new stadiums, pay players more and enhance the game experience.
These increasing costs are passed onto Shaw from the TV networks and studios.
How much will prices increase by?
If the price of the service(s) you subscribed to have changed, the new prices have been or will be specified within a notification included in your monthly invoice.
When will this rate adjustment take effect?
Rates for select residential cable and business services will increase as of June 1, 2018.
When were customers notified of this rate adjustment?
Customers began seeing notifications of the rate adjustment via invoice messaging, shaw.ca, business.shaw.ca and the Shaw Support Community on April 2, 2018.
Is the CRTC involved in regulating Shaw service rates?
No, the CRTC is not involved in the setting of Shaw rates.
Shaw is solely accountable for any and all changes made to our pricing.
Where can I find more information about this rate adjustment?
More information is available on your invoice, or feel free to contact us https://www.shaw.ca/contact-us/
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[AB] Shaw Bluesky
So before I wander down to the Shaw store and try to explain what info I want, can anyone confirm if Shaw internet is required for Bluesky to work.
I know the current packages include internet but is it actually required or just being bundled currently.
Thanks
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Shaw 1gbps?
I remember a while back there was talk about shaw 1gbps but it never happened. Now there is this page on their website: https://www.shaw.ca/fibreplus/ where they mention "In fact, we're already upgrading our network for the next wave of Internet technology (DOCSIS 3.1) – one capable of delivering Internet speeds of over 1 Gbps."
Anyone know anything more about this?
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Warning: Shaw modem/router to broadcast 2nd wifi as hotspot
edit April 17 2018: Post updated with new document version of active Freedom Mobile Hotspot. Old version at bottom of this post.
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https://community.shaw.ca/docs/DOC-13441
Shaw Hotspot
Overview
Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are always working to expand our network to meet the growing data needs of our customers.
As part of this expansion, we have begun leveraging a feature on new Shaw Internet customers’ Advanced WiFi modems that provides the ability to broadcast a secondary WiFi network from a single home modem. This secondary WiFi network is accessible by Freedom Mobile customers to keep them better connected.
This feature benefits Shaw Internet customers by no longer requiring them to give out their private network information to visiting Freedom Mobile customers. Freedom Mobile customers also benefit from improved indoor coverage by accessing a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.
The secondary WiFi network is designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage.
Shaw Internet customers who do not wish to have the secondary network broadcast from their modem can disable it at any time at my.shaw.ca by navigating to the “Internet” side bar tab and clicking the ‘disable’ button under “Shaw Hotspot.”
Q&A
What is the “ShawMobileHotspot” WiFi network?
We are now leveraging a feature on Shaw Internet customers’ Hitron modems that broadcasts a secondary WiFi network from a single home modem.
This secondary WiFi network is accessible by Freedom Mobile customers to keep them better connected.
How did you notify Shaw customers of this change?
Beginning November 8, 2017, we began notifying all new Shaw Internet customers that their modem was equipped with this feature and that it would be activated at a later date.
Can customers now use this secondary WiFi network?
Yes, Freedom Mobile customers can now access this secondary WiFi network by downloading the Freedom WiFi app through Google Play or the App Store and completing registration.
Why is Shaw enabling this secondary WiFi network?
This feature creates a secondary WiFi network for Freedom Mobile customers that helps to keep them better connected.
Who has access to this secondary WiFi network?
This new secondary WiFi network is accessible by Freedom Mobile customers, giving them improved indoor coverage through a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.
This feature benefits Shaw Internet customers by no longer requiring them to give their private network information to Freedom Mobile customers who happen to be visiting.
Why don’t Shaw customers have access to this network?
We are launching this additional WiFi network to help keep Freedom Mobile customers better connected.
We provide Shaw Internet customers with on-to-go connectivity through our Shaw Go WiFi network, which is available at approximately 100,000 locations across Canada.
Which modems are now broadcasting this secondary WiFi network?
Shaw’s Hitron Advanced WiFi modems are now broadcasting this secondary WiFi network.
The XB6 Advanced WiFi modem is also capable of broadcasting this secondary WiFi network, and is expected to launch at a later date.
If you have disabled the feature on shaw.ca, your modem will not broadcast the network.
How do I disable the secondary WiFi network on my modem?
Shaw Internet customers who wish to have the secondary WiFi network disabled on their modem can do so at any time by visiting my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button under “Shaw Hotspot.”
How can I turn on this feature if it has not been made available to me automatically?
Shaw Internet customers who wish to have the secondary WiFi network enabled on their Advanced WiFi modem can contact us at any time to do so.
If you’re a current Shaw Internet customer who has had services with us since November 8, 2017, are renting a Hitron Advanced WiFi modem and have not opted out, this feature will be automatically activated in the coming weeks.
Can I turn this feature back on if I disabled it then changed my mind?
If you have disabled the secondary WiFi network on your Advanced WiFi modem, you can contact us to re-enable it at any time.
If you have disabled the secondary WiFi network on your XB6 Advanced WiFi modem, you will be able to re-enable it at any time once the secondary WiFi network begins broadcasting from XB6 modems at a later date.
Will my home’s location be shown on a location map for hotspots?
No, your home’s location will not be shown on any hotspot location maps.
Will broadcasting the secondary WiFi network impact the security of the modem in my home?
No, the secondary WiFi network is designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage.
Will broadcasting a secondary WiFi network impact my modem’s power consumption?
We anticipate that the secondary WiFi network will have minimal-to-no impact on the power consumption of our customers’ modem.
Will the operation of this secondary WiFi network impact my broadband connection or data usage?
No, this secondary WiFi network runs as a separate network parallel to our Shaw Internet customers’ primary WiFi network, and will have no impact to your wired broadband connection or data usage.
Will the operation of this secondary WiFi network impact my private WiFi network speeds?
As with all WiFi connections, WiFi network speeds are dependent on the users’ proximity to the modem, data usage patterns and the total number of connections.
Our Shaw Internet customers’ in-home WiFi network will be given priority over the secondary WiFi network to minimize any potential impacts that may arise. We expect that there will be little-to-no noticeable effect on Shaw Internet customers’ in-home WiFi network.
Will I be responsible for the activities and data usage of others using this secondary WiFi network?
No, Shaw customers will not be responsible for the activities and data usage of others using the public, secondary WiFi network being broadcast through their modem.
This has been updated in Shaw’s Terms of Service.
Does Shaw Hotspot use the same channel as my home WiFi? Will there be increased band utilization?
Yes, Shaw Hotspot does operate on the same channel as your home WiFi network and can increase band utilization.
Will I be compensated for having this feature enabled on my modem?
We are not offering compensation for enabling the feature. Shaw Internet customers who wish to have the secondary WiFi network disabled on their modem can do so at any time by visiting my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button under “Shaw Hotspot.” .
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Old version:
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Plenty of Comcast users hated this feature, due to reasons such a power usage, CPU usage, and congested area wifi channels.
https://www.dslreports.com/shownews/Comcast-Offers-FonLike-WiFi-Hotspot-Sharing-Program-124571
https://www.dslreports.com/shownews/Comcast-Users-Struggle-To-Keep-Rented-Routers-From-Sharing-WiFi-131719
https://www.dslreports.com/shownews/New-Comcast-Wireless-Service-Will-Piggyback-On-Your-Home-Gateway-137925
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To be rolled out over the next several months, as testing continues.
Should not impact your home Internet data limits. Should not impact your privacy, by keeping the public network and your private network separate.
Or you could bridge the Shaw modem/router, and use your own router and increase your LAN security. But that would also depend on if the public hotspot is automatically disabled during bridge mode. Comcast example: https://www.xfinity.com/support/internet/wireless-gateway-enable-disable-bridge-mode/
Promoted as Shaw Mobility (Freedom Mobile) will have access to the wifi hotspot to increase their network availability.
At this time, only new users (as of Nov 8 2017) will have it automatically activated. You can log in to your Shaw account to disable it (as of Nov 9 2017), or to check if it was activated on its own.
https://community.shaw.ca/docs/DOC-13441
Overview
Shaw is committed to delivering Canadians access to the best network experience possible. We are on a mission to be Canada’s leading connectivity company and are continually working to expand our network to meet the growing data needs of our customers.
As part of the next phase of this expansion, we will begin leveraging a feature on new Shaw Internet customers’ Advanced WiFi modems that can provide the ability to broadcast a secondary WiFi network from a single modem in the home in the near future. Over the next several months, this secondary WiFi network will be accessible by Freedom Mobile customers to help keep them better connected.
When launched, this feature will benefit Shaw Internet customers by no longer requiring them to give out their private network name and password to Freedom Mobile customers who happen to be visiting. Freedom Mobile customers will also benefit from improved indoor coverage by accessing a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.
The secondary WiFi network would be designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage.
The new WiFi network will not be broadcast for several months.
While we expect to complete development and provision this secondary WiFi network on Shaw’s network in the next several months, unforeseen circumstances may result in implementation being delayed, suspended or abandoned.
Opting Out
Shaw Internet customers who do not wish to have the secondary network broadcast from their modem can disable it at any time by visiting My Shaw at my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button. We anticipate this opt out functionality to be available by tomorrow morning, November 9. Updates will be posted on this page.
We will provide updates here when testing has been completed and the secondary WiFi network becomes fully operational.
Frequently Asked Questions
---How do these WiFi networks work?
We are leveraging a feature on new Shaw Internet customers’ Advanced WiFi modems – including our Hitron modem (CGNM-2250) – that can provide the ability to broadcast a secondary WiFi network from a single modem in the home in the near future.
In the near future, this secondary WiFi network will be accessible by Freedom Mobile customers to help keep them better connected.
---Can customers use this secondary WiFi network now?
This secondary WiFi network is not yet available, and will be accessible by Freedom Mobile customers once launched.
---Why is Shaw enabling this secondary WiFi network?
This feature will create a secondary WiFi network for Freedom Mobile customers that will help to keep them better connected.
---Who will be able to access this secondary WiFi network when it is available?
This new secondary WiFi network will be accessible by Freedom Mobile customers, giving them improved indoor coverage through a network of WiFi hotspots broadcast from Shaw Internet customers’ home modems.
When launched, this feature will benefit Shaw Internet customers by no longer requiring them to give out their private network name and password to Freedom Mobile customers who happen to be visiting.
Details about the secondary WiFi network will be communicated on this page once finalized.
---Will broadcasting the secondary WiFi network impact the security of the modem in my home?
No, the secondary WiFi network would be designed to run parallel to our Shaw customers’ primary, password-protected, private network, with no impact to their wired in-home broadband connection or data usage.
---How do I disable the secondary WiFi network on my modem?
Shaw Internet customers who wish to have the secondary WiFi network disabled on their modem can do so at any time by visiting My Shaw at my.shaw.ca, navigating to the “Internet” side bar tab and clicking the ‘disable’ button.
---How can I turn on this feature if it has not been made available to me automatically?
This feature will only be made available to new Shaw Internet customers modems purchased after November 8, 2017.
The new secondary WiFi network will not begin broadcasting for several months.
Existing Shaw customers with an eligible modem and package will be given the option to enable the secondary WiFi modem once the service has been launched.
---Can I turn this feature back on if I disable it then change my mind?
Once Shaw customers choose to disable the secondary WiFi network, they will not be able to re-enable it until after the network launches.
---Will my home’s location be shown on a location map for hotspots?
No, your home’s location will not be shown on any hotspot location maps.
---Will broadcasting a secondary WiFi network impact my modem’s power consumption?
We anticipate that the secondary WiFi network will have minimal-to-no impact on the power consumption of our customers’ modem.
---Will the operation of this secondary WiFi network impact my broadband connection or data usage?
No, this secondary WiFi network runs as a separate network parallel to our Shaw Internet customers’ primary WiFi network, and will have no impact to their wired broadband connection or data usage.
---Will the operation of this secondary WiFi network impact my private WiFi network speeds?
As with all WiFi connections, WiFi network speeds are dependent on the users’ proximity to the modem, data usage patterns, and the total number of connections.
Our Shaw Internet customers’ in-home WiFi network will be given priority over the secondary WiFi network to minimize any potential impacts that may arise. We expect that there will be little-to-no noticeable effect on our Shaw Internet customers’ in-home WiFi network.
---Will I be responsible for the activities and data usage of others using this secondary WiFi network?
No, our customers will not be responsible for the activities and data usage of others using the public, secondary WiFi network being broadcast through their modem.
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Ping Jumping & Packet loss
Hey guys. I've been having issues with Shaw for about 2 years now with constant ping jumping and packet loss. I've tried to get them to fix it with probably over 300 requests through their chat system, around 15 tech visits and 8 different modems. I shrugged the issue off as a Puma 6 issue for most of the 2 years I've been with Shaw and kept pestering them about the XB6 as I had high hopes it would solve me issues. It didn't, but little did I know the XB6 wasn't defective (to my knowledge). So to test it out I swapped to the Broadcom Chipset Cisco and found out the jumping and packet loss was still persisting. I was in disbelief and knew they would do everything in their power to not have to fix the connection as most ISPs do. They've spent more effort so far in an attempt to do nothing about it.
Unfortunately I've gotten to a point where I was hoping you guys could confirm my suspicions, or tell me I'm crazy, whichever you feel is more correct. I've ran 100s of tests using WinMTR and when I show Shaw they tell me 'those results are normal, the ping jumping on the first hop doesn't affect the rest of the hops'. However even when running the Puma 6 test on a broadcom modem (which should come out clean) the results show the same ping jumping ranging from 149ms-599ms. On occasion it comes out mostly clean but it seems to vary from test to test (I've testing in multiple browsers, it always comes out the same).
Below is a test showing the jumping I've been having. This is a test during the day around 3pm-5pm which I would consider a peak time for the neighbourhood as most of the kids come home from school in the area and I'd imagine start putting stress on their connections. If I run the exact same test at midnight the highest jump I get is 200ms and the connection is more stable; not perfect but still more stable. With that being said the only culprit I can possibly conclude is node saturation. I've tried multiple configurations (bridge, unbridged, bridge with my own modem, etc.) with no difference.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 96.52.128.1 - 1 | 309 | 308 | 6 | 30 | 810 | 7 |
| rh9we-cmts.ed.shawcable.net - 0 | 313 | 313 | 8 | 9 | 67 | 8 |
| 66.163.70.77 - 0 | 313 | 313 | 21 | 25 | 82 | 26 |
| rc4ec-be25-1.il.shawcable.net - 0 | 313 | 313 | 38 | 39 | 46 | 38 |
| 66.163.75.230 - 0 | 313 | 313 | 37 | 39 | 54 | 41 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| 216.239.42.154 - 0 | 313 | 313 | 37 | 43 | 423 | 41 |
| 108.170.244.2 - 0 | 313 | 313 | 37 | 40 | 55 | 38 |
| 216.239.57.77 - 0 | 313 | 313 | 38 | 39 | 56 | 43 |
| 209.85.241.43 - 0 | 313 | 313 | 52 | 57 | 93 | 57 |
| 209.85.248.158 - 0 | 313 | 313 | 52 | 54 | 66 | 53 |
| No response from host - 100 | 63 | 0 | 0 | 0 | 0 | 0 |
| 209.85.240.255 - 0 | 313 | 313 | 50 | 54 | 65 | 59 |
| sea15s01-in-f3.1e100.net - 0 | 313 | 313 | 52 | 54 | 68 | 55 |
|________________________________________________|______|______|______|______|______|______|
Anyone have any ideas? I've ordered Telus for next week to test the connections side by side. But I've had Telus before with clean results.
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[BC] Upload Bufferbloat from C to A
I just noticed that, since today, my bufferbloat on the UL side went from an usual C to A, barely any... this is with the dreaded Hitron. I was used to seeing the UL bufferbloat at the C level (+200ms or more), but since this morning, I barely see a few ms on the UL...
Not complaining, just curious as to what happened... upgrade to something?
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[ALL] Did someone just wave a magic wand over Hitron puma 6?
My modem which is bridged on 150 just updated randomly an hour ago, right after it i noticed i finally got that bufferbloat patch some mentioned, upload is now +40ms or so over idle when QoS is off, still poor but excellent in multiple other ways. I also noticed the internet felt..different.. in a good way, traceroutes looked slightly more stable, i ran puma 6 test multiple times, ethernet and wifi, 2 different browsers, and now i constantly get this out of no where..
What is this madness? I dont have XB6 i tried and they keep trying to milk us extra for it. Tell me this isnt a mirage & the difference in performance i mentioned above isnt a figment of my imagination aka le placebo.. anyone else on bridged Hitrons on 150 have this too? (the other 2 Hitrons in this house on 75 didnt update, they are still bloated on buffers without QoS and puma 6 results are the usual).
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Shaw Biz Fiber
Anyone else having issues with a biz connection on fiber (on coaxial plan) with shaw? Seems only fiber is affected, we have coaxial services operating fine.
Got a ticket into the NOC at 3PM havent heard anything yet.
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Did anyone have pvr issue with Suits?
Last episode of Suits on Bravo ch 40 on shaw vancouver the episode lists at 60 min and at the 59:57 it stopped , and feeling like more was to play i found the same episode on my shaw cable free TV ap within the box and discovered there was still 10 min left! Wedding and previous night scenes all in tack!
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[BC] Why is Shaw hiding Limited TV (skinny basic) in certain service areas?
I guess it's time for a CRTC complaint. Prior to entering an address, I found Shaw's Limited TV offering on the site. After entering an address, I received a message that the package wasn't available. Calling Shaw's customer service got me a CSR that told me it wasn't available. I then asked for a supervisor and the rep tried to upsell me. After rotting on hold, the CSR said they were able to get the package for the address in question. Part of the CRTC skinny basic ruling is that this TV package needs to be advertised.
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Shaw price increase June 1 2018
Couldn't wait till the usual August?
Customers will have their price increase notification and new rate on their invoice, for those applicable.
edit: Jan 2018 increase on Internet for new users https://www.dslreports.com/forum/r31803600-New-Users-Internet-15-and-75-price-increase
https://community.shaw.ca/docs/DOC-14815
Starting June 1, 2018, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice.
Canadians are using the Internet more and viewing more TV shows and movies on more devices than ever before. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and into the future.
Please see answers to common questions below.
Why are my rates going up?
We increase our rates to ensure we are able to continue providing the same exceptional connectivity and content experience while meeting the evolving needs of our customers as programming costs rise and Internet usage continues to grow.
Internet:
Today’s Internet infrastructure in Canada has evolved to meet customer demand and is maintained by companies like Shaw that are dedicated to providing customers access to one of the most advanced broadband networks in the world.
As demand on our network grows exponentially, so must our network capacity. This requires significant investment to keep our network congestion-free so that our customers continue to receive consistent Internet speeds at any time of day.
Canadians now have multiple connected devices both in and outside of their home, and the popularity of Internet of Things and Smart Home devices means more people will be connected on more devices than ever before.
In 1992, global Internet networks carried approximately 100 GB of traffic per day. Ten years later, in 2002, global Internet traffic amounted to 100 Gigabytes per second (GBps). In 2016, global Internet traffic reached more than 20,000 GBps. Source.
TV:
As television content options become more varied—and audiences become more sophisticated and discerning in what they choose to watch—content creators are raising the production budgets on some of their biggest shows to create a more cinematic viewing experience.
To offset the costs of these rising production costs, content producers pass that cost onto content providers like Shaw for the rights to broadcast their content.
For example, producing hit TV shows with elaborate sets, A-list talent and multiple locations—like Game of Thrones and The Walking Dead—can cost between three and eight million dollars per episode.
Similarly, the fees charged by sports leagues—like the NHL, NFL or Premier League Soccer—to televise their games is also increasing as teams build new stadiums, pay players more and enhance the game experience.
These increasing costs are passed onto Shaw from the TV networks and studios.
How much will prices increase by?
If the price of the service(s) you subscribed to have changed, the new prices have been or will be specified within a notification included in your monthly invoice.
When will this rate adjustment take effect?
Rates for select residential cable and business services will increase as of June 1, 2018.
When were customers notified of this rate adjustment?
Customers began seeing notifications of the rate adjustment via invoice messaging, shaw.ca, business.shaw.ca and the Shaw Support Community on April 2, 2018.
Is the CRTC involved in regulating Shaw service rates?
No, the CRTC is not involved in the setting of Shaw rates.
Shaw is solely accountable for any and all changes made to our pricing.
Where can I find more information about this rate adjustment?
More information is available on your invoice, or feel free to contact us https://www.shaw.ca/contact-us/
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Shaw cable and the new Cloudflare 1.1.1.1 DNS service
I've tried this on my Hitron CGNM-2250 router and it appears to work perfectly fine until what I will call a heartbeat rejects the DNS 1.1.1.1 and 1.0.0.1 or 2606:4700:4700::1111 and 2606:4700:4700::1001 and stops my internet service.
I understand that I pay Shaw for them to provide me a service but with said service I should be allowed to utilize any DNS service I so chose.
I would like to know if other Shaw users have found the same results I have.
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[BC] OK internet just took a dump bigtime
Whats going on?
I phoned and I was 131 in que...meth-heads stealing wire again?
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[AB] New internet 150 Hitron modem is disaster
Alright with the new shaw promotion I changed to internet 150
they had to take away my dpc3825 (in bridge mode) and swapped to hitron one.
I also requested it to be bridged so the hitron itself only works as modem right now.
the technician just swapped the modem so I have the same setup as previous.
as shown on the picture the ping spikes to 1000ms and it happens regularly.
I talked to 4 of technical support on shaw and some of them were just ignorant saying it looks good enough and should not effect my internet experience since the internet speed is fine ... haha
well I got technician coming on this friday and have to wait for a week with this garbage modem :/
I tried to connect directly from the modem to computer.. ( tried 11 computers!)
and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference.
So I realized that the new modem itself is the problem.
Guys.. Hitron SUCKS! if you are using cisco dpc3825 just keep with it and go for telus if you value ping.
(shaw's ping and jitter are unreliable)
I got trapped to 2 year contract with shaw and wait for a week to get technician to figure out wheter the hitron is defective or not.
ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server. this was not like this when using dpc3825 with internet100
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Arris XB6 Advanced Modem/Router
Now available in Kelowna and West-Kelowna Okanagan as of Dec 4 2017
Edit Jan 19 2018: and to customers in Calgary and surrounding areas as of January 15th, 2018.
edit March 20 2018: May be available in other areas (such as Edmonton) in a non-advertised soft launch.
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Puma6 test: http://www.dslreports.com/tools/puma6
edit: March 2 2018: A basic review for gaming results. https://www.dslreports.com/forum/r31858346-
edit: March 3 2018: Puma tests. https://www.dslreports.com/forum/r31860092-
edit: March 6 2018: On the Puma test, results can vary a little bit depending on some factors such as browser, OS, Cable Node, and LAN conditions. https://www.dslreports.com/forum/r31863335-
Edit: March 9 2018: Another members Puma tests: https://www.dslreports.com/forum/r31868875-
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edit March 6 2018: Need to point out that Shaw seems to be a bit aggressive with criteria for upgrading to the newest hardware (BlueSkyTV and XB6). Things such as 'renew your contract' (beware of not giving permission, and being put into a new contract term), and 'rental fee' (something for when hardware is in short supply, or the company wants more money out of your ass per month), and 'you need to change your plan, as you are being moved to the new billing system' (some on Shaw are in a very old customer profile, due to not upgrading hardware/subscriptions for years).
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Note: Shaw early testers of the Arris XB6, can be anywhere in the Shaw footprint.
Shaw ''''with this modem'''' will be finally rolling out IPv6 to the residential customers.
2017: Shaw systems architect, IPv6 deployment, historical writeup https://www.nctatechnicalpapers.com/Paper/2017/2017-shaw-communications-ipv6-deployment/download PDF
Single multi-color status light on top, as you are expected to log into the unit to see whats what. The so-called "modern" management cloud, as companies try to cut their call-support costs by having automation to adjust things on the fly (such as wifi frequencies/power).
Bridge mode. depending on firmware, apparently Gateway > at a glance .Or call in to support to do it.
https://community.shaw.ca/docs/DOC-15056
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This model should be the Puma 7 model (made by Arris). Technicolor makes the Broadcom model. DOCSIS 3.1
http://www.multichannel.com/news/cable-operators/comcast-taps-arris-technicolor-xb6-gateways-sources/409944
https://community.shaw.ca/docs/DOC-14080
Available connections on the Advanced WiFi Modem include two Ethernet ports for hardwired devices, and dual band WiFi (2.4GHz and 5GHz). Telephone ports are present on the modem, but are disabled and not in use at this time. There are also factory reset and WPS buttons for resetting the modem and connecting devices via WPS. Connections on the Advanced WiFi Modem include:
Coaxial in -- Yes
Ethernet - Yes, -- 2 ports
WiFi - Yes -- (Modes A, G, N and AC)
Dual Band - Yes -- (2.4GHz, 5GHz)
Phone ports -- Disabled
Battery -- No
USB -- No
Reset button - Yes -- (back)
WPS button - Yes -- (top)
External antenna - No Specifications of the Advanced WiFi Modem include:
Manufacturer Arris
Width 12.5 cm / 4.9 in
Depth 7.9 cm / 3.1 in
Height 21.5 cm / 8.5 in .
Setup PDF
https://community.shaw.ca/servlet/JiveServlet/download/14080-14-18477/XB6
Setup guide page
https://community.shaw.ca/docs/DOC-12120
Setup via Wifi page. Use Wifi password on bottom of unit.
https://community.shaw.ca/docs/DOC-12071
On first setup (wired), XB6 should auto redirect to the unit for network setup page.
IP: 10.0.0.1
User-Name: admin
Password: password
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[att=1]
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Adding the promo/features page from Comcast. Shaw has disabled some of these features for now.
The future connected home http://corporate.comcast.com/comcast-voices/meet-the-worlds-most-advanced-gateway-now-available-nationwide
Smart Wifi http://corporate.comcast.com/comcast-voices/introducing-xfi-wi-fi-advanced
Article on Comcast future plans of the connected home.
http://www.broadcastingcable.com/comcast-opens-gateway-its-gigabit-future/170550
Comcast xFi Pods (Wifi Mesh) http://www.telecompetitor.com/comcast-xfi-pods-brings-wi-fi-mesh-technology-to-improve-in-home-coverage/
Comcast SmartHome Gateway. Turns your XB modem/router into a controller-gateway for all the wireless shit your home can stuff into it. Even Lojack your kids, so when their phone gets home and auto-connects to the wifi, the XB Gateway will send you an alert. Using the microphone of your X1 TV remote, tell your connected house to do things.
https://www.businesswire.com/news/home/20180110005754/en/Comcast-Extend-Access-Home-Automation-Services-15
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"Superstations" on Limited TV?
Currently viewing the superstations KTLA, WPIX, WGN, WSBK while on the "Limited TV - $25/m" plan. Are they are on a free preview? Seems like an error or something.
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