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Shaw forum current topics

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  • 03/19/19--11:41: [TV] Massive Bluesky Update!
  • As of March 21st Shaw in Calgary will be making 82 channels currently only in SD and offering them in HD! As well as adding an additional 2 new channels both in HD as well. Also adding cloud based PVR capabilities. Can watch or download PVR content on any device! Here is the link: https://community.shaw.ca/docs/DOC-17856

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    I have a Hitron Modem and I'd like to change the IP address, but I did a factory reset and the IP address remains the same. I even tried to change my MAC address on my PC and I had no success.

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  • 03/23/19--16:44: [BC] Shaw support sucks
  • I left 2 call backs today and when they actually phoned back it rang once and then there was a dial tone? So I dl'ed the app and halfway through the chat ,it cut out and won't load again...........WTF is that.......incompetent fucking company.

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    Internet-600 Internet-300 Internet-100 Internet-15 https://www.shaw.ca/internet/plans/ Internet-75 was $89 regular. 500GB a month. 7.5Mbps upload. Internet-100 is $92 regular. 500GB a month. 10Mbps upload. Internet-100 , 2 year value-plan. 500GB a month. 10Mbps upload. $55 for 12 months, then $85 a month for second year. Internet-15 now also has a two year value-plan. https://www.shaw.ca/legal/terms-of-use/ https://www.shaw.ca/uploadedfiles/terms_of_use/cable_2yvp_sample_-_aug_16_tos_update_-_internet_only.pdf Early Cancellation: If you cancel or suspend your Services or you change your subscription for your Services below the Minimum Service Level, you will be immediately charged an early cancellation fee calculated based on $15.00 per month plus applicable taxes for every month (or partial month) remaining under the term of this agreement. For example, if you were to cancel your Services in the first month of the Initial Term, the early cancellation fee would be $360. All other charges relating to your Services then due and owing will remain due upon the cancellation of this agreement.

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  • 04/29/19--15:16: Upload Speeds Not Posted?
  • I was looking over the latest offering from Shaw and I noticed two things; First, it looks like Internet 300 is now $102/month which is lower than the $110/month prior to the $3 price increase (to $113/month) that came into effect April 1. Second, I can't find upload speeds for any of the tiers.

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  • 05/02/19--16:30: XB6 Red Light?
  • The last couple of days I’ve noticed my wan drop around 12-2pm, it remains down until I get home from work and power cycle the XB6 and it comes back. I’m running in bridge mode fwiw Any others experiencing this?

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    Right out of the box it has been a disappointment. I was kind of excited for a new tech toy to play with and wound up shaking my head at the design decisions Shaw made. There are only 2 ethernet ports. The other two were converted to phone jacks *that are not even enabled.* They also do not allow you to choose customer DNS settings. Which breaks VPNs. Removing DNS settings is anti consumer and anti privacy. If you game you want to be on wired. Wireless is not good enough for serious or competitive gaming. After wasting 6ish hours of my life with one tech leaving on hold for over an hour I have decided to return the BlueCurve Modem. After ordering a gigabit ethernet switch to compensate for the lack of ports. If they could promise to fix the DNS settings option in an update I would have kept it. I'm boggled how they made these decisions that would have cost significant extra cost to implement. 4 ethernet ports and custom DNS is so standard it would cost extra to do anything non standard like remove custom DNS and make 2 of the ports Phone Jacks. If you want a phone jack it comes in addition to the 4 ethernet ports. Who ever at Shaw made those choices needs to be barred from making these kind of decisions in the future. Those 2 choices alone will have anyone tech savvy and knowledgeable about networking upset and return the Gateway. The manager I spoke to that trains people on the new Blue Curve completely agreed with me and said they had a similar reaction when they first saw the ports. Like even the Managers at Shaw realize how counterproductive those choices are. Shaw can not return the 6 hours I lost that they could have prevented by honestly and accurately advertising BlueCurve. If they had told me it only had two ethernet ports and no DNS settings I would have never gone for BlueCurve. If you tell me it is "Future Proof" I expect 4 ethernet ports and DNS settings. A regression is not "Future Proof" by any means or definition. There are also many reports about speed and other issues. Which I never got that far because of the lack of custom DNS settings. Also they don't really tell you the pods are limited to 75 mbps and you won't get full speed on the wifi pods if you have 150, 300, or 600. We all know they took away DNS Settings because if you 1.1.1.1 or Google DNS they can no longer monitor your traffic. I find their choice in this matter offensive, insecure, and unethical. We have the right to use the DNS of our own choosing. It is unethical to force us to use Shaw's DNS service. I did not agree to only use Shaw's DNS when I signed up and they have no reasonable or ethical ground to enforce the use of their DNS. They need to get out of their Ivory Towers and stop being disconnected with the needs and wants of their customers. We need 4 ethernet ports minimum and custom DNS settings. If you want to try BlueCurve you better be ready for only 2 ethernet ports, no DNS settings, and more surprises. The only value in it is the promotion they are offering. If you are a gamer and/or an advanced networker you will not be happy with the BlueCurve Gateway. Also while I'm at it the Hitron is terrible and forgets settings constantly. Choose Technicolor or Cisco. Yes, you can ask for a specific brand or model. If you do go for BlueCurve ask for the Technicolor model and avoid the two Arris models. The Arris models have widespread reports of buggines and poor functionality. The Technicolor model has been reported to work best of the three BlueCurve Gateway models. If you go for Internet 600 Shaw only lets you use BlueCurve even though technically the Cisco Modem can do 600. I had to go back down to the Grandfathered 300 and lose the 600 promo to return the BlueCurve package. Their system is programed to not accept the Cisco at 600 even though it can do it. The instant they give back the ability to choose your DNS Service and not be spied on by Shaw I'll go to BlueCurve again.

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    Hi so I am having problems with Shaw's Internet again. My Server which is connected directly to my XB6 modem is only getting around 120 mbps download and the upload is normal. And my router connected to my second Ip is getting the 600 mbps download and normal 20 mbps upload. I called shaw and they said I have to put my modem into normal non bridged mode and test that way so I said no. Now its been doing this for over a month and I powercycled the modem and still nothing. I don't think its my server connection because it was working fine awhile ago and the download speed test sometimes goes to 160 - 170 mbps download. Heres the speed test : https://shaw.speedtestcustom.com/result/b8b3f2e0-3ebe-11e9-858c-990bfca298c1

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    Just got the 150 for $49.90 existing customer. Ask to talk to loyalty dept. :o

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  • 06/07/19--00:52: [BC] Anyone here on 300?
  • Can you test here and see if you get 300? https://www.speedtest.net/ I seem to only get 130 Is speedtest . net having issues or in Shaw?

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    Hi, so there is someone who is trying to connect to my servers over and over again every day around 6 in the morning or at other times too. They use the login info "user, VPN, admin". This is happening on two of my servers. The first server I blocked the IP that it shows and did that twice as the IP changed a bit twice then stopped. But now the same IP is coming onto my second server and I know I can block it in my firewall too. Does someone know how I can tell who this is and get them in trouble or is it a BOT or some kind of phishing service. The IP is 185.232.67.13. I did an IP search a few weeks ago and said it was from the Philippines but maybe it has a VPN on that connection too. Any help knowing what this IP is trying to do would be great.

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  • 07/05/19--16:53: 2019 Student Rates
  • It looks like the 2019 Student Rates have been posted. Seems a little earlier than previous years. And the rates are pretty horrible, in my opinion. www.shaw.ca/student Shaw Student Plans 2019: Internet 100 $60.00/month, Internet 300 $80.00/month Compared to last year... Shaw Student Plans 2018: Internet 75 $40.00/month, Internet 150 $45.00/month, Internet 300 $70.00/month Which I thought was a noticeable bump from the previous year... Shaw Student Plans 2017: Internet 25 $35.00/month, Internet 75 $40.00/month, Internet 150 $50.00/month I wish my year-over-year GPA trended like their prices...

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    I'm trying to get my second IP working on my Shaw 600 plan. The chat techs say I'm provisioned but that the xb6 modem has an issue where it uses up one of the IPs. (which it does, when I go to 10.0.0.1 I can see the second IP) If I want 2 IPs to really work, I have to pay $10/month for a third IP with one of them wasted by the modem itself. (and as a test they provisioned a third IP and I was able to get both my routers online) The other option the chat tech gave me was to drop to 300mbit and their other modem. Does anyone have a working XB6 dual IP setup? Do you have a third IP listed in 10.0.0.1? (under connections/status) Does anyone know a contact at Shaw I can reach that can correctly provision 2 IPs?

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  • 07/15/19--20:41: Shaw Live Chat Gone?
  • I can't find Shaw live chat on Shaw's site now. It was there yesterday because I used it. Anyone else have the same problem? Jim

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    So I swapped our Aris modem with another from one of the Shaw locations after a recommendation by Shaw level 1 support. Both 5G and 2.4G have a noticeable degradation in speed with 2.4G having an extreme hit. The results were the same after the swap. I changed splitters (provided recently by Shaw) and checked all cables which were all replaced a couple of years ago by the Shaw tech. Living in a high-rise apartment that's "become" a Telus building, I would not be surprised if there was some "tweaking" done by Telus or an inexperienced Shaw technician who may have lowered the signal into the building. The main reason for my posting the question is the moron at Shaw tech support with his thick accent wasn't really understanding me, but was being very annoying causing me to be quite frustrated. All he wanted to do was to make an appointment with a tech,. But due to scheduling and other issues, it's difficult to set up a time. How sophisticated is Shaw's equipment at their call centre to determine if the signals coming from their trunk line to the complex are "green" or optimal? I know Shaw support can see lights representing different colors within one's home or apartment unit, but can they see more or is can that only be done at Level 2 support? Ideally, I'd want a Shaw tech to come into our apartment basement and check all the levels. From experience, this seems to fix most of the issues we've ever had with Shaw.

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