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Shaw throttling VPN users with Blue Curve Arris XB6 (Technicolor)?

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Model number CGM4140COM. I read in the US, XFINITY throttles their users who use a VPN with this modem. Having just swapped my Hitron for this XB6 I can confirm Shaw is using a firmware similar to the XFINITY. The modem also has one good feature such as bridging the modem yourself but lack of control in many other areas like saving your modem's settings and more. Just thought I would share this post in case someone is searching for something similar.

Shaw BlueCurve Bad Experience(only 2 ethernet ports, no DNS settings, s

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Right out of the box it has been a disappointment. I was kind of excited for a new tech toy to play with and wound up shaking my head at the design decisions Shaw made. There are only 2 ethernet ports. The other two were converted to phone jacks *that are not even enabled.* They also do not allow you to choose customer DNS settings. Which breaks VPNs. Removing DNS settings is anti consumer and anti privacy. If you game you want to be on wired. Wireless is not good enough for serious or competitive gaming. After wasting 6ish hours of my life with one tech leaving on hold for over an hour I have decided to return the BlueCurve Modem. After ordering a gigabit ethernet switch to compensate for the lack of ports. If they could promise to fix the DNS settings option in an update I would have kept it. I'm boggled how they made these decisions that would have cost significant extra cost to implement. 4 ethernet ports and custom DNS is so standard it would cost extra to do anything non standard like remove custom DNS and make 2 of the ports Phone Jacks. If you want a phone jack it comes in addition to the 4 ethernet ports. Who ever at Shaw made those choices needs to be barred from making these kind of decisions in the future. Those 2 choices alone will have anyone tech savvy and knowledgeable about networking upset and return the Gateway. The manager I spoke to that trains people on the new Blue Curve completely agreed with me and said they had a similar reaction when they first saw the ports. Like even the Managers at Shaw realize how counterproductive those choices are. Shaw can not return the 6 hours I lost that they could have prevented by honestly and accurately advertising BlueCurve. If they had told me it only had two ethernet ports and no DNS settings I would have never gone for BlueCurve. If you tell me it is "Future Proof" I expect 4 ethernet ports and DNS settings. A regression is not "Future Proof" by any means or definition. There are also many reports about speed and other issues. Which I never got that far because of the lack of custom DNS settings. Also they don't really tell you the pods are limited to 75 mbps and you won't get full speed on the wifi pods if you have 150, 300, or 600. We all know they took away DNS Settings because if you 1.1.1.1 or Google DNS they can no longer monitor your traffic. I find their choice in this matter offensive, insecure, and unethical. We have the right to use the DNS of our own choosing. It is unethical to force us to use Shaw's DNS service. I did not agree to only use Shaw's DNS when I signed up and they have no reasonable or ethical ground to enforce the use of their DNS. They need to get out of their Ivory Towers and stop being disconnected with the needs and wants of their customers. We need 4 ethernet ports minimum and custom DNS settings. If you want to try BlueCurve you better be ready for only 2 ethernet ports, no DNS settings, and more surprises. The only value in it is the promotion they are offering. If you are a gamer and/or an advanced networker you will not be happy with the BlueCurve Gateway. Also while I'm at it the Hitron is terrible and forgets settings constantly. Choose Technicolor or Cisco. Yes, you can ask for a specific brand or model. If you do go for BlueCurve ask for the Technicolor model and avoid the two Arris models. The Arris models have widespread reports of buggines and poor functionality. The Technicolor model has been reported to work best of the three BlueCurve Gateway models. If you go for Internet 600 Shaw only lets you use BlueCurve even though technically the Cisco Modem can do 600. I had to go back down to the Grandfathered 300 and lose the 600 promo to return the BlueCurve package. Their system is programed to not accept the Cisco at 600 even though it can do it. The instant they give back the ability to choose your DNS Service and not be spied on by Shaw I'll go to BlueCurve again.

[Phone] Shaw phone repair is a total JOKE, UNACCEPTABLE!!!

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So my mom has shaw phone and it stopped working before Christmas. We had no way to contact her other than that phone, which Shaw says they cant fix till the 11th. So for the first time in like 30 YEARS I haven't been able to talk to my mother for Christmas or new years. What if she has an emergency? What if there's a burglar? That phone is a lifeline for elderly people! I am supper frigging pissed and am calling this UNACCEPTABLE!!! Get your s**t together SHAW!!

Shaw CSRs becoming inept or incompetent across the board?

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First I was told by tech support that while they don't officially support VPN for non business customers, I was told the Blue Curve modem has VPN configuration abilities and options within it's web-based admin url - False I swapped my brand new (now 6 month old) Hitron modem which was working fine and tweaked as best it can be given it's limited settings. When I started having issues with the BC modem like VPN throttling and random disconnects (via wifi) I wanted to return to the Hitron. Obviously, I can't get mine back but another one. I was told by tech support they have an ST version in addition to their regular version for the CGNM-2250. That was a lie too apparently. I spoke to another tech support employee from BC who told me I could bridge the CGNM-2250 through the GUI interface (192.168.0.1) - Another lie. I received the replacement Hitron CGNM-2250. While the speeds are nominal when connected via Ethernet, the wifi speeds with 5G and 2.4G are outrageously slow. I used the same config file which I backed up before giving up my modem and used a previous one too. Both config files for the CGNM-2250 showed zero improvement. I even spent about an hour changing the channel settings after doing a factory restore. Nothing improved. The Hitron CGNM-2250 is kind of scarce to find in BC now. I am deeply frustrated and the lack of quality of control is unbelievable. That modem should never be given out to the public. It should be recycled. Anyway, is there any way to ensure I can get Shaw to provide me with a non refurb CGNM-2250?

What happened to backup power?

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Shaw always claims to have robust power backup, just like Telus, and indeed in a few general neighbourhood power failures of recent years where I bothered to run my Shaw modem on UPS, it appeared to work. But today, another nearby power failure that didn't actually affect my street, but Shaw cable was down more than an hour. What happened to backup power? One time glitch, or has Shaw been cheaping out on backup power recently? What would happen in the event of an area emergency?

[ALL] Chat support my AS#

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They discontinued the tech support in the forms because to many foreign€€€€ can’t speak english and read shit from the screen that is why when you for you get thank you very much call again ... need to revamp all the 3 big idiots tellacom and get real reckless and please come again

Shaw BlueCurve Bad Experience(only 2 ethernet ports, no DNS settings, s

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Right out of the box it has been a disappointment. I was kind of excited for a new tech toy to play with and wound up shaking my head at the design decisions Shaw made. There are only 2 ethernet ports. The other two were converted to phone jacks *that are not even enabled.* They also do not allow you to choose customer DNS settings. Which breaks VPNs. Removing DNS settings is anti consumer and anti privacy. If you game you want to be on wired. Wireless is not good enough for serious or competitive gaming. After wasting 6ish hours of my life with one tech leaving on hold for over an hour I have decided to return the BlueCurve Modem. After ordering a gigabit ethernet switch to compensate for the lack of ports. If they could promise to fix the DNS settings option in an update I would have kept it. I'm boggled how they made these decisions that would have cost significant extra cost to implement. 4 ethernet ports and custom DNS is so standard it would cost extra to do anything non standard like remove custom DNS and make 2 of the ports Phone Jacks. If you want a phone jack it comes in addition to the 4 ethernet ports. Who ever at Shaw made those choices needs to be barred from making these kind of decisions in the future. Those 2 choices alone will have anyone tech savvy and knowledgeable about networking upset and return the Gateway. The manager I spoke to that trains people on the new Blue Curve completely agreed with me and said they had a similar reaction when they first saw the ports. Like even the Managers at Shaw realize how counterproductive those choices are. Shaw can not return the 6 hours I lost that they could have prevented by honestly and accurately advertising BlueCurve. If they had told me it only had two ethernet ports and no DNS settings I would have never gone for BlueCurve. If you tell me it is "Future Proof" I expect 4 ethernet ports and DNS settings. A regression is not "Future Proof" by any means or definition. There are also many reports about speed and other issues. Which I never got that far because of the lack of custom DNS settings. Also they don't really tell you the pods are limited to 75 mbps and you won't get full speed on the wifi pods if you have 150, 300, or 600. We all know they took away DNS Settings because if you 1.1.1.1 or Google DNS they can no longer monitor your traffic. I find their choice in this matter offensive, insecure, and unethical. We have the right to use the DNS of our own choosing. It is unethical to force us to use Shaw's DNS service. I did not agree to only use Shaw's DNS when I signed up and they have no reasonable or ethical ground to enforce the use of their DNS. They need to get out of their Ivory Towers and stop being disconnected with the needs and wants of their customers. We need 4 ethernet ports minimum and custom DNS settings. If you want to try BlueCurve you better be ready for only 2 ethernet ports, no DNS settings, and more surprises. The only value in it is the promotion they are offering. If you are a gamer and/or an advanced networker you will not be happy with the BlueCurve Gateway. Also while I'm at it the Hitron is terrible and forgets settings constantly. Choose Technicolor or Cisco. Yes, you can ask for a specific brand or model. If you do go for BlueCurve ask for the Technicolor model and avoid the two Arris models. The Arris models have widespread reports of buggines and poor functionality. The Technicolor model has been reported to work best of the three BlueCurve Gateway models. If you go for Internet 600 Shaw only lets you use BlueCurve even though technically the Cisco Modem can do 600. I had to go back down to the Grandfathered 300 and lose the 600 promo to return the BlueCurve package. Their system is programed to not accept the Cisco at 600 even though it can do it. The instant they give back the ability to choose your DNS Service and not be spied on by Shaw I'll go to BlueCurve again.

Shaw phone forwarding

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Does anyone know if Shaw's phone forwarding works within the customer's ATA, or within the Shaw system? For example if the home cable connection was out of service temporarily.

Extreme RF radiation from Shaw & Telus modems. Know of alt ISP in Vanc?

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I recently learned that turning WiFi off on our SHAW or TELUS modems does not stop our modems from broadcasting hidden networks. I never have WiFi on in my house. Everything is my house is hardwired. I also bridged my modem because Shaw told me it would turn off all the modems wireless antennas. Still, I was getting EMF meter readings of 300 mW/m2 and 4 V/M emitting from my Shaw XB6 modem. I spent hours talking to shaw about this. I asked them if they were using my modem as a hotspot as they do with Hitron modems to provide more connectivity for Freedom mobile customers. They said no and told me no hidden networks were being run off of my modem. The other day a Shaw installer came over and used a WiFi analyzer app which showed multiple hidden networks coming from my modem. As these signals were very strong and disappeared when he unplugged my modem, we knew that the hidden networks were coming from my modem. I just read on a message board that Shaw modems broadcast hidden networks to talk to BlueSky TV 4K wireless.  Telus modems do the same to talk to Telus TV boxes. Because Shaw and Telus deny that they run hidden networks for their IoT products there is no way to turn these hidden networks off.  https://support.shaw.ca/t5/internet-discussions/disable-hidden-ssid-broadcasts/m-p/12543/highlight/false#M4443 PLEASE BE AWARE THAT DESPITE TURNING OFF THE WiFi ON YOUR SHAW OR TELUS MODEM YOU WILL STILL HAVE HIDDEN NETWORKS BROADCASTING. Does anyone know of an internet service provider in Vancouver, BC that will let you use a modem that does not broadcast a wireless signal?

[Phone] Shaw phone repair is a total JOKE, UNACCEPTABLE!!!

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So my mom has shaw phone and it stopped working before Christmas. We had no way to contact her other than that phone, which Shaw says they cant fix till the 11th. So for the first time in like 30 YEARS I haven't been able to talk to my mother for Christmas or new years. What if she has an emergency? What if there's a burglar? That phone is a lifeline for elderly people! I am supper frigging pissed and am calling this UNACCEPTABLE!!! Get your s**t together SHAW!!

[ALL] Please wait while we retrieve your account information...

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Why is the myshaw so painfully slow?

[BC] Changed modems

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Went to the new 300 modem and got this result but with my old 75 modem i was getting these results......don't understand the difference.

[BC] Download speeds more than 100 miles away TOTALLY SUCK

176.113.115.248 AND 176.113.115.247

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24/7 port scans from these 2 IP's. There are a few more related but these 2 are constant. Every IP I get them Anyone else notice these ?

[AB] Moving with service call

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Hi, so I moved to a new place and called Shaw a week ago and set up a service call to get my modem, cable tv's and phone modem hooked up today. So I was wondering since my tv is around 25 feet from the coax plug both in the bedroom and living room will the Shaw tech put wire around the wall so that my cable tv will be hooked up? Or do I have to supply the coax cable? I'm not sure if the tech will have 50 feet of cable on him. Should I call before he comes to see if they can bring the cable with them? I have more coax cable at my mom's in storage so I don't know what will happen. With the new blue curve, you can get a wireless PVR for somewhere in the house but I have the old blue curve from two years ago. Maybe the Shaw tech will put a new PVR in the bedroom.

Shaw CSRs becoming inept or incompetent across the board?

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First I was told by tech support that while they don't officially support VPN for non business customers, I was told the Blue Curve modem has VPN configuration abilities and options within it's web-based admin url - False I swapped my brand new (now 6 month old) Hitron modem which was working fine and tweaked as best it can be given it's limited settings. When I started having issues with the BC modem like VPN throttling and random disconnects (via wifi) I wanted to return to the Hitron. Obviously, I can't get mine back but another one. I was told by tech support they have an ST version in addition to their regular version for the CGNM-2250. That was a lie too apparently. I spoke to another tech support employee from BC who told me I could bridge the CGNM-2250 through the GUI interface (192.168.0.1) - Another lie. I received the replacement Hitron CGNM-2250. While the speeds are nominal when connected via Ethernet, the wifi speeds with 5G and 2.4G are outrageously slow. I used the same config file which I backed up before giving up my modem and used a previous one too. Both config files for the CGNM-2250 showed zero improvement. I even spent about an hour changing the channel settings after doing a factory restore. Nothing improved. The Hitron CGNM-2250 is kind of scarce to find in BC now. I am deeply frustrated and the lack of quality of control is unbelievable. That modem should never be given out to the public. It should be recycled. Anyway, is there any way to ensure I can get Shaw to provide me with a non refurb CGNM-2250?

Shaw rate increase June 1st

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After less than 6 months. Shaw cable is rising prices again. Internet 3 bucks extra and phone 2 bucks extra. Now they making things worse. Discount prices on 2,5,7,10 channel packs are being reduced and eliminated.

[BC] connectivity and packet loss

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I am having connection and severe packet loss issues connecting to a teamspeak server, trace-routing shows the signal jumping to Europe and stalling out there. I'm just wondering if this is an issue on Shaws end.

[BC] Port 7547

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something going on with this port? Seeing alot of activity today

[AB] VPN upload slowed down L2TP Protocol

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Hi, so I've been running my own VPN with my Shaw connection for a few years and it's been working normally with the upload speed that I have, ( 20 Mbps ). So that I can access my lan and music and some SD videos I have. So I recently moved and setup my server again, one server is windows server 2012 essentials and the other is windows server 2019 standard. So low and behold I connected from my LTE Freedom mobile cell phone and tried to stream some music and load some pics from my lan and it was too slow. Then I thought that some of my networking settings were messed up from the move so I reloaded my remote access VPN configuration in both windows server boxes. So all my settings in my VPN are working normally and I can pull my Shaw ip address from my phone when connected to my home servers VPN but when I did a speed test on my phone the download was real slow like 0.43 Mbps and the upload was around 19 Mbps. This is using the security protocol L2TP. And I just tested for namesake PPTP protocol is not slowed down I get full speed bandwidth but PPTP is hacked easily. So maybe Shaw slows down ports on L2TP or there is some setting that I am missing unless this protocol is slow in its original form. This speed test is from my server 2012 essentials box with full speeds, so I have a normal connection https://shaw.speedtestcustom.com/result/e7b06810-6066-11ea-90dd-0342cd101adb This speed test is from my phone connected to my VPN home address with Shaw Internet Ip on L2TP protocol https://www.speedtest.net/result/a/5813546686 And this is my speed test on my phone connected to my VPN home address with Shaw Internet Ip on PPTP protocol https://www.speedtest.net/result/a/5813581587 So one last thing I noticed was before my move I could use L2TP protocol and it was not slowed down like it is now, so It makes me wonder if there is something I can do or just wait it out and let the connection fix.