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Shaw PVR Function

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MY refurbed PVR , has the subscription channels but when I try to use the PVR the onscreen message says to call shaw 1800 number because PVR is currently disabled. When I call local , shaw. They reboot the box and then say there must be a hardware problem with the box. So Sorry. The box id is M90 851 1ZB J153 if any shaw techies think they can fix it. The PVR worked in august 2013. In place of PVR , functions ,, the onscreen guide now lists vcr timers instead.

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