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[MB] Shaw slow speeds broadband 50

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I live in Winnipeg in the Mission gardens area by Transcona. I've been experiencing very intermittent bandwidth connections since September. Originally I was on the 7.5mbps/0.5mbps High Speed plan which has been sufficient for most of my needs. I started noticing that streaming video would not buffer quick enough or stall for even SD video streaming yet alone 720p streaming. At times speeds would be great. I ran some speed tests (all direct to my SB5100 modem) and was averaging 1.8mbps down and 0.48mbps up. This was during non peak times and multiple tests. Downstream would fluctuate but upstream was always on what my plan was. Online gaming is also impossible and immediately lags. After living with this for quite some time I thought it was time to just upgrade my plan. Changed to the BB50 plan and received the Cisco gateway. Immediately I tested the speed and saw a jump but only was hitting 18mbps max but was gettting the 3mbps up. So upload is clearly never affected as well as latency is never a problem.(All tests are done on the shaw suggestion of speedtest.shaw.ca site) Chatting with Shaw online they confirmed there is "congestion" in my area and needed to test the lines on my end. Had a tech booked last Saturday. A few hours before the scheduled time the tech called saying they cancelled the visit because they already have technicians working on the problem in the area and told me to call in for more info. I called in and they said they don't have any further information and I would be contacted. I haven't heard anything. This is upsetting and worse than my 7.5mbps connection and is almost unusable for most broadband activities. My speed has been dropping and getting worse ever since. I am paying for 50mbps and I am now currently getting less than 5mbps. Does anyone know how long does it usually take to fix these "congestion" issues?. I've never even felt the full potential of my new plan since day 1... I understand the issue of congestion and cable internet service but losing 95% of your bandwidth is unacceptable. I am very upset with this service. Here is a speedtest.net result. Just as a quick example [att=1]

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