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[BC] Downgraded to High speed and now Dreadfull results

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So 3 weeks ago i downgraded from Xtreme ( 25 down), to High speed (20 down) for a student promotion. I've been living in the same place, and when i had xtreme i never had any connection troubles. as soon as we switched i get random timings where my connection is almost non existing. It will take 15 mins to load a page. when i go to some websites during the down time, it tries to install random files from the site. I've tried numerous things on my end: -Reset router/ reset modem -Connect straight from modem to computer (bypassing router) - Reinstalled windows in my machine ( maybe virus was knocking it down). Still the same problem exists. I contacted them now finally they said they will send someone to come take a look. But Im curious if anyone else has had similar trouble or issues

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