Hey all,
First time posting here so please bare with me.
I was on Shaw Broadband 100 up until two weeks ago. I hadn't changed my shaw package in many many years and I wanted to try and save a few bucks on my bill and possibly get Broadband 250 in the process. I have TV+PHONE+INTERNET through Shaw always have and probably always will. Was with Telus for a little bit back about 12 years ago but they could never keep the internet up with constant outages and extremely slow speeds. Haven't had a problem with Shaw up until I made this change two weeks ago.
Basically, I spoke with a woman in Nanaimo, asked about my options for changing my TV and internet, was told I could save $6.00 month changing my TV package to one of the new ones since most of the HD channels I am currently paying for are now included in the package and getting Broadband 250. So I made the change but had to give up my old modem a Motorola SB901 non Wireless modem. I spoke with a tech on the phone and I was assured that I could bridge this new Arris SBG6782 without issue as he does it at home. The tech came out and was not very knowledgeable but did alright but informed me that speaking with his lead tech that this modem can not be bridged, I was very dissapointed with this as I am using an Asus RT-AC68U Wireless Asus Router as I have many AC devices in my home. But we couldn't actually get the Arris modem to work properly. We couldn't log in to the Web UI to make changes at all as the login I was provided by shaw never worked. He swapped out the modem for the Cisco DPC3825 which I was able to bridge and use without issuse. But after the tech left and I did initial testing it was actually slower then my broadband 100 but I was assured that this modem would work with 250. I decided to wait till the early morning to see if it was just congestion durring peak hours but when testing at 4:00am in the morning I was still slower then my old broadband 100. So that evening when I got home from work I power cycled everything and began doing my tests. Still below broadband 100 and basically getting 35% speed of broadband 250. So I called shaw, had them do tests in the area and was told that I was getting way below what I should be. I tighted all the cables in my home just to be sure and again couldn't get anywhere near broadband 250 and slower then broadband 100. So they dispatched a tech again. He came out changed up a couple splitters and replaced the Cisco with the Arris, that modem was dead and couldn't not connect at all. The second modem he tried worked but the Receive Light is Amber instead of blue which is should be. The tech informed me that the Amber Receive Ligth means its boradband 250 and I am pretty sure this is a lie as everywhere else it states that it should be Blue. The lights should read:
Green
Blue
Blue
Green
Green
Mine read
Green
Amber
Blue
Green
Green
As of writing this I just did test and get 225Mbps Down 16Mbps Up which I am OK with. But I do have some serious issues:
1.) What does the Amber Receive light mean? It is supposed to be blue according to Arris and searchs I've done on the subject but can't find anything on the Amber Receive Light.
2.) This is not a wireless AC router as shaw claims but an A/B/G/N. I have sporatic wireless issues where all wireless devices in my home, PS4, Surface Pro 2, 3 Samasung phones and an HP notebook will just lose the wireless connectivity, a problem I never had with my Asus Router. Anyone know of a way to bridge this modem or get the Asus Router working with it? I've tried some port forwarding but no go.
Shaw refuses to bridge the modem as they have no codes for this, the problem being is the fact that Arris states the modem can be bridged from the UI but because shaw runs a custom Firmware they've disabled this feature.
Can someone answer these questions for me pls?
Thanx
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