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Lots of noise on my node

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Upstream SNR over the past 4 days shows it fluctuating from low 22ish up to 37, tech said this was bad and he traced it all the way back to the node and everyone is experiencing it. said it has to go to maintenance to fix it. how long should this take to fix? as I have been complaining about my upload for almost 2 years now and this was the FIRST tech to even figure it out.

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