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[AB] Grandfathered 250mbit upload issues

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Hello, Since over a month ago, my 250mbit plan which had worked flawless, lost half of its upload speed. 15mbit upload has become a stable 7mbit upload. I complained to shaw about this, they sent out a tech and he replaced the modem, ran some new lines, and removed a 'limiter' (said it had something to do with the house having two suites but the second is not hooked up anymore) and while my DOWNLOAD improved my upload remains locked to 7mbit. Shaw is telling me this is 'normal' and 'acceptable' which I find hard to believe. All speed tests are via the modem to the pc with no router. Any ideas? Anyone from shaw here that could shed some light on this VERY odd situation, because they have basically written me off and dismissed it saying it is fine. I pull 250mbit down during the day and 220mbit down at night, a solid 7mbit 24 hours a day. Thanks! http://www.speedtest.net/my-result/3736569882 [att=1] -- ~~Desu

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