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[TV] ShawDirect: sound and guide

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I have the latest HD guide with an xKU lnb. I do have annoying problem. sound frequently cut for 1-2sec on many HD station. I have this problem on at least HGTV, Food Network, History, A&E, Explora, Historia, Canal D, Zest, Casa. Somewhere in the night i lost station logo on the guide for an hour at least. I called ShawDirect yesterday. They said That My signal is probably too low at 86 and 7.8db on S2 (Anick F1/G1) and that's why I loose audio signal, even if some station are on F2. And this is normal that the guide loose station logo at night, the guide need to reload information and can't show station logo. Someone familiar with ShawDirect can confirm he loose logo and sound? -- Connection: ElectronicBox 60mbps / 10mbps Bilingual DSLR ElectronicBox Forum: http://www.dslreports.com/forum/cover,2618

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