I got suspended from Shaw internet today for overages. According to the tracker we used 517 gigs and our plan only allows for 250. When the bandwidth person called a few months ago when this happened we tried to upgrade to Shaw 100 (which was 90.00 at the time) and they told us it wasn't available in our area.
So we went through the steps to try to lower our usage, by turning down the quality on Netflix and severely limiting our kids time on YouTube. We use our internet for online gaming and Netflix only. I occasionally stream to twitch, but not often. I do buy my games digitally so occasionally there will be a large file downloaded, but that is it. No torrents no massive uploads or anything like that.
Or node is I assume heavily congested during peak hours I drop from 20mbs to 3.
So today the rep phones and tells us we are going to be suspended unless we buy a second account, which seems ridiculous to me no other utility in my life makes me have two accounts. This essentially doubles my internet bill from 60.00 to 120.00
So I tell her that is not acceptable and the conversation ends there, boom 5 seconds later I'm suspended.
Now I'm frustrated and upset so I call to cancel my account. I didn't want to cancel and was hoping to find an amicable solution for both parties. The rep on the phone was very nice and tried to help us find some sort of way to work it out, but again it came down to buy a second account or pay 100.00 for usage. All I was looking for was a way to upgrade my bandwidth and was looking to pay around 90.00 which is the next plan up from ours and right around what the tracker usually shows us at.
With the options they gave me I was looking at either 120.00 or 160.00 which I can't justify paying based on the typical speeds we get at night.
So here I am with my account canceled and a TELUS rep booked for Weds. I'm not happy about making the switch and wish there was a better way this could have worked out.
Signed a frustrated consumer.
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