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Upgraded modem, great results.

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I upgraded to the Cisco modem from the SMC one. I am on 100 Mbps and it seems they are pushing me to the 120 plan even though I am grandfathered on the 100 plan now. I was having a lot of issues with peak times and random slow downs. I phoned in and asked if there was congestion in my area. Tech said no and immediately offered a modem upgrade. Now when I run shaw's speed test I get a *very* smooth speed profile, varies less then 5 Mbps on a 120-125 Mbpstest result. Was the SMC screwing stuff up that badly? This new modem is great so far! Can anyone explain what was happening there, for curiosity's sake?

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