Alright with the new shaw promotion I changed to internet 150
they had to take away my dpc3825 (in bridge mode) and swapped to hitron one.
I also requested it to be bridged so the hitron itself only works as modem right now.
the technician just swapped the modem so I have the same setup as previous.
as shown on the picture the ping spikes to 1000ms and it happens regularly.
I talked to 4 of technical support on shaw and some of them were just ignorant saying it looks good enough and should not effect my internet experience since the internet speed is fine ... haha
well I got technician coming on this friday and have to wait for a week with this garbage modem :/
I tried to connect directly from the modem to computer.. ( tried 11 computers!)
and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference.
So I realized that the new modem itself is the problem.
Guys.. Hitron SUCKS! if you are using cisco dpc3825 just keep with it and go for telus if you value ping.
(shaw's ping and jitter are unreliable)
I got trapped to 2 year contract with shaw and wait for a week to get technician to figure out wheter the hitron is defective or not.
ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server. this was not like this when using dpc3825 with internet100
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