So I called in to shaw today to get them to see if they could break out my tv from my bb250 package.
After running around for an hour they couldn't decide if my package was residential or business. Once they figured it out they told me they couldn't do it and if i want to remove tv I have to cancel my internet package and upgrade to their 150/15 *New and Improved package*
I told the lady congrats on offering me and upsell on a package that is shittier than a package that was offered in 2012.
She then went on and said well if we can give you the internet 150 plus for 130 a month with no contract or you can get it for 100 a month on a two year plan. I reminded her that the website clearly states that they will not charge for overages.
Heres the statement from the Shaw website:
Fast Internet speed is great but not when it costs an arm and a leg. With our FibrePlus cost advantage, you enjoy the best price for the fastest speed and with our price guarantee7, what you see is what you get. Plus, we dont charge you for going over your data cap. Ready to ride the wave?
Apparently they dont really mean it. They just mean if you go over by an undetermined amount they will cut you off.
So I laughed at her and said well if my internet is going to be reduced to telus's offering with a lower speed upload and then a higher price. I should probably just go with them since there no point in using shaw.
She then proceeded to inform me that Telus can't actually provide 150 mbps upload. So i offered to send her a speedtest result from my Telus 150/150
Well thats where just just laughed and basically now im terminating my shaw account after 16 years.
Fuck them.
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