Hello everyone, I've been having trouble with blizzard games for the better part of about 2 years and have been unable to play Overwatch properly. So between Puma 6 issues (I'm currently using the XB6 on the 300 plan) and what I believe to be Blizzard server issues Its been far too long and I'd like to be able to isolate the problem and figure out the source once and for all.
A Summary of the problem: In overwatch I get double animations and ability delay. I stopped playing it for about 6 months only to discover the problem was still there. I more recently tried World of Warcraft and to my surprise it had identical problems, where using abilities had significant delay. I'm not sure this is exclusive to blizzard games but it seems to be, as I can pretty comfortably play other games without feeling hindered.
I've ran WinMTRs I'd like to show, as well as 'looking glass' tests from blizzard's end that I was hoping I could get a second opinion on.
Looking Glass Tests:
MTR:
Start: Fri Oct 5 00:32:22 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.23.130 0.0% 10 0.4 0.4 0.4 0.6 0.0
3.|-- 24.105.62.146 0.0% 10 1.4 1.2 1.1 1.4 0.0
4.|-- 137.221.66.12 0.0% 10 2.4 2.4 2.2 2.5 0.0
5.|-- 137.221.69.72 0.0% 10 2.3 5.9 2.2 21.0 7.7
6.|-- 137.221.69.34 0.0% 10 11.4 4.2 1.6 11.4 3.5
7.|-- rt1ec-equinix.il.shawcable.net 0.0% 10 2.3 2.5 2.3 2.8 0.0
8.|-- rc3sc-be25-1.wp.shawcable.net 0.0% 10 17.3 17.2 17.0 17.5 0.0
9.|-- 66.163.70.78 0.0% 10 51.0 51.3 51.0 51.5 0.0
10.|-- dx6lo-lag0.ed.shawcable.net 0.0% 10 51.8 98.4 51.7 518.2 147.5
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
05/10/2018 00:32:22 UTC
--------------------
MTR:
Start: Fri Oct 5 00:32:22 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.22.3 0.0% 10 0.5 0.5 0.5 0.6 0.0
3.|-- 24.105.30.148 0.0% 10 0.8 1.0 0.8 1.2 0.0
4.|-- 137.221.66.0 0.0% 10 1.4 1.4 1.3 1.6 0.0
5.|-- 137.221.68.70 0.0% 10 11.2 9.8 8.4 17.4 2.8
6.|-- 137.221.65.7 0.0% 10 8.4 11.2 8.3 36.0 8.7
7.|-- 137.221.70.32 0.0% 10 8.2 8.3 8.2 8.4 0.0
8.|-- rt0sj-equinix.cl.shawcable.net 0.0% 10 10.4 10.3 8.8 11.9 0.9
9.|-- rc4sj-tge0-0-0-0.cl.shawcable.net 0.0% 10 10.7 11.1 9.4 12.8 0.9
10.|-- rc2wt-be60.wa.shawcable.net 0.0% 10 28.1 27.9 27.0 29.3 0.3
11.|-- rc3no-be100.cg.shawcable.net 0.0% 10 42.3 42.3 41.9 43.5 0.0
12.|-- rc1we-be6.ed.shawcable.net 0.0% 10 46.0 46.5 45.8 49.2 0.9
13.|-- dx6lo-lag1.ed.shawcable.net 0.0% 10 46.3 65.6 46.3 238.6 60.8
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
05/10/2018 00:32:22 UTC
--------------------
MTR:
Start: Fri Oct 5 01:28:22 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.3 0.4 0.0
2.|-- 37.244.23.2 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 24.105.62.146 0.0% 10 2.2 1.4 0.8 2.2 0.0
4.|-- 137.221.66.8 0.0% 10 2.0 2.1 1.9 2.2 0.0
5.|-- 137.221.69.66 0.0% 10 2.0 3.0 1.9 12.2 3.2
6.|-- 137.221.69.32 0.0% 10 1.8 3.6 1.7 17.4 4.8
7.|-- rt1ec-equinix.il.shawcable.net 0.0% 10 1.9 2.0 1.8 2.2 0.0
8.|-- rc3sc-be25-1.wp.shawcable.net 0.0% 10 19.5 18.0 17.4 19.5 0.5
9.|-- 66.163.70.78 0.0% 10 50.5 50.7 50.5 50.8 0.0
10.|-- dx6lo-lag0.ed.shawcable.net 0.0% 10 51.4 92.9 51.1 468.1 131.8
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
05/10/2018 01:28:22 UTC
--------------------
MTR:
Start: Fri Oct 5 01:28:22 2018 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 37.244.22.3 0.0% 10 0.5 0.6 0.5 0.7 0.0
3.|-- 24.105.30.148 0.0% 10 1.2 1.1 1.0 1.3 0.0
4.|-- 137.221.66.0 0.0% 10 1.5 1.6 1.4 1.7 0.0
5.|-- 137.221.68.70 0.0% 10 8.5 14.0 8.4 63.1 17.2
6.|-- 137.221.65.7 0.0% 10 21.2 9.8 8.4 21.2 4.0
7.|-- 137.221.70.32 0.0% 10 8.3 8.4 8.2 9.1 0.0
8.|-- rt0sj-equinix.cl.shawcable.net 0.0% 10 11.1 10.1 8.8 12.1 1.2
9.|-- rc4sj-tge0-0-0-0.cl.shawcable.net 0.0% 10 13.0 10.6 9.0 13.0 1.2
10.|-- rc2wt-be60.wa.shawcable.net 0.0% 10 27.1 27.1 26.9 27.3 0.0
11.|-- rc3no-be100.cg.shawcable.net 0.0% 10 43.7 42.8 41.9 44.3 0.5
12.|-- rc1we-be6.ed.shawcable.net 0.0% 10 46.0 46.1 45.8 46.4 0.0
13.|-- dx6lo-lag1.ed.shawcable.net 0.0% 10 46.3 58.0 46.3 162.4 36.7
14.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
05/10/2018 01:28:21 UTC
--------------------
Shows 468ms on a shaw server:
10.|-- dx6lo-lag0.ed.shawcable.net 0.0% 10 51.4 92.9 51.1 468.1 131.8
Shows 162.4ms on a shaw server:
13.|-- dx6lo-lag1.ed.shawcable.net 0.0% 10 46.3 58.0 46.3 162.4 36.7
Shows 238.6 ping on a shaw server:
13.|-- dx6lo-lag1.ed.shawcable.net 0.0% 10 46.3 65.6 46.3 238.6 60.8
Now here's what I don't understand...through the looking glass testing it points to shaw servers having high ping, but I don't seem to have issues with other games. And what doesn't make sense is if I run a regular WinMTR test on my end to blizzard servers I get very different results:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 178 | 178 | 1 | 3 | 14 | 2 |
| 96.52.128.1 - 0 | 178 | 178 | 9 | 27 | 657 | 14 |
| 64.59.186.165 - 0 | 178 | 178 | 11 | 19 | 46 | 17 |
| rc3no-be6.cg.shawcable.net - 0 | 178 | 178 | 14 | 23 | 52 | 18 |
| rc2wt-be100.wa.shawcable.net - 0 | 178 | 178 | 29 | 38 | 60 | 35 |
| rc1wt-be18-1.wa.shawcable.net - 0 | 178 | 178 | 30 | 40 | 68 | 36 |
| eqix-se2.blizzardentertainment.com - 0 | 178 | 178 | 30 | 38 | 57 | 32 |
| ae1-br01-eqse2.as57976.net - 0 | 178 | 178 | 55 | 64 | 97 | 62 |
| xe-0-0-0-1-br01-eqsv5.as57976.net - 0 | 178 | 178 | 55 | 64 | 99 | 65 |
| xe-0-0-1-1-br02-eqla1.as57976.net - 0 | 178 | 178 | 54 | 66 | 186 | 60 |
| be2-pe01-eqla1.as57976.net - 0 | 178 | 178 | 54 | 64 | 91 | 63 |
| lax-eqla1-ia-bons-01.as57976.net - 0 | 178 | 178 | 55 | 62 | 84 | 65 |
| 37.244.22.3 - 0 | 178 | 178 | 53 | 81 | 865 | 59 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
And for a baseline a comparable to google.ca:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 30 | 30 | 1 | 3 | 12 | 2 |
| 96.52.128.1 - 0 | 30 | 30 | 10 | 27 | 333 | 16 |
| 64.59.186.165 - 0 | 30 | 30 | 15 | 20 | 41 | 17 |
| rc3no-be6.cg.shawcable.net - 0 | 30 | 30 | 18 | 24 | 42 | 21 |
| rc2wt-be100.wa.shawcable.net - 0 | 30 | 30 | 30 | 39 | 56 | 36 |
| 72.14.242.90 - 0 | 30 | 30 | 33 | 39 | 49 | 36 |
| No response from host - 100 | 6 | 0 | 0 | 0 | 0 | 0 |
| 74.125.253.66 - 0 | 30 | 30 | 29 | 37 | 43 | 32 |
| 108.170.245.123 - 0 | 30 | 30 | 36 | 40 | 59 | 37 |
| 209.85.248.159 - 0 | 30 | 30 | 33 | 45 | 67 | 33 |
| 209.85.241.42 - 0 | 30 | 30 | 57 | 64 | 71 | 66 |
| 209.85.250.145 - 0 | 30 | 30 | 59 | 65 | 76 | 64 |
| 108.170.243.174 - 0 | 30 | 30 | 58 | 67 | 78 | 63 |
| 216.239.47.87 - 0 | 30 | 30 | 60 | 66 | 76 | 63 |
| ord38s18-in-f3.1e100.net - 0 | 30 | 30 | 55 | 62 | 70 | 58 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Here's another test to blizzard servers showing extreme latency on their server. When I brought it up with them they made two excuses:
1) Its DDOS protection
2) Its a routing issue from your ISP (shaw in this case)
Their answers never seem to be consistent when you ask their support.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 123 | 123 | 1 | 2 | 13 | 2 |
| 96.52.128.1 - 0 | 123 | 123 | 10 | 21 | 395 | 17 |
| 64.59.186.165 - 0 | 123 | 123 | 10 | 18 | 40 | 17 |
| rc3no-be6.cg.shawcable.net - 0 | 123 | 123 | 14 | 24 | 58 | 15 |
| rc2wt-be100.wa.shawcable.net - 0 | 123 | 123 | 29 | 35 | 83 | 32 |
| rc1wt-be18-1.wa.shawcable.net - 0 | 123 | 123 | 30 | 37 | 57 | 32 |
| eqix-se2.blizzardentertainment.com - 0 | 123 | 123 | 28 | 38 | 67 | 37 |
| ae1-br01-eqse2.as57976.net - 0 | 123 | 123 | 59 | 70 | 192 | 72 |
| xe-0-0-1-1-br02-eqch2.as57976.net - 7 | 93 | 87 | 0 | 208 | 4398 | 68 |
| be2-pe02-eqch2.as57976.net - 0 | 123 | 123 | 59 | 66 | 105 | 67 |
| chi-eqch2-ia-bons-04.as57976.net - 0 | 123 | 123 | 59 | 67 | 84 | 73 |
| 24.105.62.129 - 0 | 123 | 123 | 58 | 63 | 89 | 59 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I've highlighted the three lines showing any form of latency but I've been informed the 96.52.128.1 is false latency as it doesn't carry through the other hops. But feel free to correct me if that's incorrect.
Is there anything that sticks out in the testing? I'm looking for any suggestions at this point.
I posted this to Shaw's forums as well but I figured it might be more well received and unbiased here. Keeping in mind I'm just trying to find out exactly where the latency is coming from so I can make an informed decision on who to contact support-wise to figure it out. If you need more testing please feel free to ask and I'll post it right away.
Note: I also tested it with a Telus connection and it had the same ability delay & double animations, so that's why I'm assuming this is a blizzard related issue from the start. I'm just looking for a second opinion because blizzard support keeps having inconsistent and random excuses mainly pointing to my ISP, they've blamed both Telus and shaw so far.
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