New address for Shaw services

Is there anyone that can help me communicate with the engineering services at Shaw? I recently requested a move to a new subdivision and was called by a CSR with the generic response "We are not able to activate services at your new address" and despite their friendliness, were unable / unwilling to look into the matter further. The street we're moving to is literally an extension to an existing street that has service, though the new portion of the street doesn't have any Shaw cables pulled (the Telus Fibre contractor was nice enough to show me the service duct and lack of anything besides their new fibre). I can't even get a rough ETA for when they plan to pull lines down the street (all underground services). Would appreciate any help to contact someone in engineering services; I've already contacted the developer but come up short there as well. Would prefer to maintain TV with Shaw, but if I switch I guarantee I'm not coming back.