Hello, my name is Kane from Manitouwadge, Ontario and I'm going to first tell you my current issues / info and then I will work on further down the page to deeper issues that my town and I have been having. First off I'm using TekSavvy but it seems that 99% of the issue is Shaw's end so I think this is a proper place for it. My current issue: Upstream fails to Lock. It will go from Online then Blinking Download and Locking and staying solid then going to Upload that constantly blinks unless I assume doing the retry cycle and then it's solid for a few seconds then retries the entire process again. The Shaw Tech guy in my area came by and said my lines were perfect that people would kill for such a perfect quality. When he came oddly it was up for a brief moment (it does happen) then was down 10 minutes later. Oh he also added a Padding to my line between the modem and the line. He suggested to replace the modem I do so no changes after and before it was provisioned. Took them almost a week btw to provision it. I knew before it was provision it to put another call out. Last few days it's been down 95% of the time. Today the Tech guy instead of coming to my house Called and said there is not much he can do as their lines were perfect. I said well I'm not connecting and he gave me the most oddest excuse I heard something about TekSavvy at fault with bad provisioning of the upload on the modem.... I call it 100% bull and never heard such a thing. Either way he never came to visit or help me in our tiny small town and he lives here from my understanding.... Here is what the Modem is doing right now: Modem Info: DOCSIS 3.0 Cable Modem > [att=1] Some past screenshots: https://i.imgur.com/0zzubwr.png https://i.imgur.com/7VtZrlL.png https://i.imgur.com/VBZHiK6.png https://i.imgur.com/fbttyJb.png All he ever did was use his Phone to check on the status when it was online and working. He never used any tools to check the Line when he visited and of course the 2nd time he never showed up.. I then decided to take some screenshots of the setup from my house to the Pole. I also directly connected to the Line that goes from the Pole into my house so just one direct Line no changes. http://imgur.com/a/XXK0v2Y - The album http://i.imgur.com/tkUG7BY.png - The Odd Splitter not sure if I'm on this was hard to follow my line due to all the tree branches in the way. More History: Shaw brings in their Internet via a Microwave Dish that has been Saturated for about 3-4 Years. What this means is most the time we have 500-700ms ping and during peak hours we get maybe 0.5-1 mbps..... After 3 Years and a new company coming Shaw finally rented the Bell tower to install a much bigger and new dish and had put a conduit about 800 meters to the Shaw Tower. Today they activated this new Dish for the first time and people in the town are getting 15-30mbps finally. I'm sadly not due to a more localized issue. I decided almost a year ago when I moved here not to buy from Shaw directly even more so since was almost $100. So I went with Vianet knowing the Saturation issues would be a problem but I would get 30/5 speeds half the price almost. The upload was big deal as my loved one who has a Disability wanted to start a daily youtube series. For me it was also important as I done Youtube for years but it was more important in my heart for her. So after going with ViaNet TekSavvy finally came to our town and they said they can get me a 150 down package. I of course switched not for the download but once again for the upload. I think was 15 up or that was what they would offer. After weeks of issues trying get the old one disconnected and the new one connected with Shaw delaying tickets 5 days in between they ended up saying they can't provision that and only could do 75... Rather then doing this Shaw actually delayed waiting for a response lol. So I accepted the 75/7.5 I think it was with TekSavvy/Shaw as it's still better then ViaNet. Many weeks later Shaw downgraded me to 15/1.5 and said that 75 was never suppose to be given and I think from what I understand TekSavvy claimed it had never been activated that way..... Funny part is it was because I was benefiting from it... So Now I'm with TekSavvy with 15/1.5 speeds instead the 150/15 they sold me on or at least the 75/7.5 package I had or even worse off 30/5 I had with ViaNet... Nope Now I'm stuck at 15/1.5 and beyond angry... Then to make things worse after biting my lip for so long the last 3-4 weeks I had started having random internet dropping and here we are today me posting all this. Sadly the issues not solved and I'm so tired and angry and the worst part I'm so depressed and sad because my poor Girl is pretty much stuck in bed and she has no Internet not Netflix and we don't have the money for things like Cable TV, etc. So that is it she is laying there with nothing. Poverty Sucks Kids. Anyways this is my story and maybe someone can suggest something or even tell me what I did wrong or their doing wrong, etc. I'm kind depressed so even saying Hello would cheer me up at this point. Here is some stuff he said from our conversation when he called. I should of had posted these before. Some of these I have no clue on exactly their meaning but you get the idea. quote:I showed you the RF Levels up and down Your Signal Levels are Bang On When I put that Pad on it even your signal out. He said there was red before and then it was on it's Green. When it's green it means our RF is perfect. There is nothing else I can do, I can run brand new lines to your house it would not change. All I know and I know that for a fact you have a wicked signal going to your house and when he added the padding the RF was perfect. All he can tell and control is Signal and Signal Quality. I know my lines I know my signal and I know my RF and that is what I know and control of. So outside that he is thinking office is at fault. He said if he had a crack, brand, break in the Line he said he would not be able to move his transmit levels at all. I could put a 50? pad they stay exactly 54/55 they can't be moved. He can move his rf receives all over the place. Fact he can move his transmits with his receives tells him that my lines are perfect. He feels in the end it's the office level issue but he kept stating TekSavvy so I don't know if he means Shaw or TekSavvy but he seems very confident it's not his lines in Town..
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