Internet packages, need a hand.

a BC senior tossed me their bill to look over, it seems a rather steep. 25-meg unlimited 82$ The terms state that price includes a modem rental. No line item for the modem rental so the price is actually hidden. I looked at Shaws site, the speed jumps from 15-meg to 75-meg. Is this a joke? Does one have to call to check what speed tiers are available or is that the actually choice Shaw gives people? Did they eliminate all speed tiers in-between? Modem: Can someone not buy the modem outright? What is the actual modem fee? Trying to see how to lower the person bill, but with hidden fee's and no choices I find it rather... anti-consumer and anti choice. So looking for your feedback on keeping the same speed (or better) but lowering bill. No contract, but is bundled with TV. Will not do contract. Anyone ever get retention offers? Haggle a better price or anything? or should I just switch the person to a wholesaler and call it a day? ty