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Business: Over a week, no Modem. Shaw refuses a truck roll. What a joke

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Flipped from Business on August 23rd. Started Retail - was told a Modem would arrive in a couple days... Shaw shut down my business circuit on September 1st leaving me without internet... Does anyone work at Shaw? It can't be this awful for everyone? I'm over a half hour on hold and there's still no answer from Loyalty to do a truck roll. EDIT: Oh great - The modem hasn't even left the warehouse yet... Seriously, does anyone work here?

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