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What happened to backup power?

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Shaw always claims to have robust power backup, just like Telus, and indeed in a few general neighbourhood power failures of recent years where I bothered to run my Shaw modem on UPS, it appeared to work. But today, another nearby power failure that didn't actually affect my street, but Shaw cable was down more than an hour. What happened to backup power? One time glitch, or has Shaw been cheaping out on backup power recently? What would happen in the event of an area emergency?

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