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[Phone] Shaw phone repair is a total joke

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So my mom has shaw phone and it stopped working before Christmas. We had no way to contact her other than that phone, which Shaw says they cant fix till the 11th. So for the first time in like 30 YEARS I haven't been able to talk to my mother for Christmas or new years. What if she has an emergency? What if there's a burglar? That phone is a lifeline for elderly people! I am supper frigging pissed and am calling this UNACCEPTABLE!!! Get your s**t together SHAW!!

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