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Shaw CSRs becoming inept or incompetent across the board?

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First I was told by tech support that while they don't officially support VPN for non business customers, I was told the Blue Curve modem has VPN configuration abilities and options within it's web-based admin url - False I swapped my brand new (now 6 month old) Hitron modem which was working fine and tweaked as best it can be given it's limited settings. When I started having issues with the BC modem like VPN throttling and random disconnects (via wifi) I wanted to return to the Hitron. Obviously, I can't get mine back but another one. I was told by tech support they have an ST version in addition to their regular version for the CGNM-2250. That was a lie too apparently. I spoke to another tech support employee from BC who told me I could bridge the CGNM-2250 through the GUI interface (192.168.0.1) - Another lie. I received the replacement Hitron CGNM-2250. While the speeds are nominal when connected via Ethernet, the wifi speeds with 5G and 2.4G are outrageously slow. I used the same config file which I backed up before giving up my modem and used a previous one too. Both config files for the CGNM-2250 showed zero improvement. I even spent about an hour changing the channel settings after doing a factory restore. Nothing improved. The Hitron CGNM-2250 is kind of scarce to find in BC now. I am deeply frustrated and the lack of quality of control is unbelievable. That modem should never be given out to the public. It should be recycled. Anyway, is there any way to ensure I can get Shaw to provide me with a non refurb CGNM-2250?

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