A few months ago my brother tried to reconnect his shaw internet service at his home. After getting the equipment and connecting to the cable line we discovered that there was no signal. His neighbourhood is old and has telephone poles that carry all the utilities so we were pretty sure that the cable had become disconnected on the pole. This seems to be a compulsion all Shaw techs have which is to disconnect lines when there is no active subscribers. We called Shaw at the beginning of the month and they told us the earliest a tech could come to the house would be 2 weeks away on the 18th. Hows that for great service??? The 18th came and the tech ran up the pole and reconnected the line. Our first bill was for $96 a month for 300Mb service. After a couple of weeks we read about independent ISP's such as Lightspeed offering prices at nearly half of Shaws price. We signed up for $70/ mnth Since then the CRTC has made the decision that wholesale rates are too high and have slashed them. Our new rate is $50/month half price of Shaws price, no contract required. I phoned to cancel the Shaw service and their cancellation department asked why I was leaving and I told them I'm getting same service at half the price so they offered me 1 year of 300mb service at $24.95/month and the next year at $50/month plus a $240 credit of some sort. I suggest everyone take a look at lightspeed.ca and then cancel their Shaw service and see what you can get. You won't lose anything by trying. We know that the incumbents are overcharging for all services and this is a way to bring prices back in line. Too bad we don't have independent cell carriers.
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