[ALL] Is Shaw misleading customers in terms of locations of their agents?

Perhaps it's a coincidence. During one day (today) I have called Shaw repeatedly on issues (long story) and each time I receive an agent with a heavy Indian accent stating they are from random places like Brampton, Charlottown and more. Now, this wouldn't be an issue IF they actually had a solid grasp of speaking and understanding english. For the most part, all these agents were reciting scripted responses.