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Loyalty, retention, customer service

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So recently I went to transfer my service to a new address. The new address was infill and apparently cable was never run off the pole in the back for whatever reason. I phoned in as this was obviously beyond my ability to fix. After explaining there was no service run to the house the tech asked me if the light on my modem was blinking... Ok, so hang up immediately and try for a new rep... 😂🤣 Anyway, eventually I get it explained but the window for an onsite tech was over a week. A bit too long for my taste. I indicated I'd like to be bumped to business services or that I would change providers. I was transferred to retentions where absolutely nothing was offered to me and that was the end of my ten year business relationship with Shaw. I paid out the last two months on my contact and sent them the modem back (which is actually supposed to be my modem). A few days later I recieved an exit survey, like they care? It seems like Shaw was actively looking to have me not do business with them. I didn't call them with the intention of leaving, they just made it so damn easy to leave and offered me zero incentives to stay. So I left. It sorta feels like breaking up with a gf that was really hoping you'd break up with them.

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