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[BC] Cable boxes charged on senior citizens bill that she does not posess

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she has been getting billed for 5 cable boxes and there are only 3 in the house. And what happened to up to 4 or 6 boxes for free or whatever it was? 2 of these boxes are to super old ones she's had over 10 years. NOW she has to pay for them? Is there a way she can get the money back she was billed for incorrectly? thanks

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