Articles on this Page
- 12/17/12--09:52: _[ON] What is Shaw d...
- 01/16/13--15:43: _SMC Bridgemode
- 01/18/13--18:55: _[ON] Usenet server ...
- 01/21/13--11:56: _[ON] Cable Internet...
- 01/10/13--19:50: _Shaw SLOW speed int...
- 01/16/13--17:15: _[AB] Shaw Gateway
- 01/20/13--21:29: _[ALL] Shaw.ca SSL c...
- 01/08/13--12:04: _Shaw no support new...
- 01/10/13--14:32: _[ALL] (RANT) A Come...
- 01/19/13--13:22: _[BC] Phase 2 and DNU.
- 10/28/12--12:47: _[BC] Nelson shaw cu...
- 12/10/12--22:47: _[BC] Horrendous You...
- 01/25/13--01:38: _Shaw uses some snea...
- 01/26/13--21:34: _whats it going to t...
- 12/10/12--22:58: _[BC] Bad xp: Price ...
- 01/30/13--17:06: _[ON] Internet and p...
- 02/02/13--22:49: _[BC] Incredibily sl...
- 01/09/13--16:00: _Shaw traffic widget...
- 11/27/12--22:24: _[MB] Shaw slow spee...
- 02/05/13--00:13: _[AB] Why does my Sh...
- 12/17/12--09:52: [ON] What is Shaw doing to their fixed wireless in Hamilton?!
- 01/16/13--15:43: SMC Bridgemode
- 01/18/13--18:55: [ON] Usenet server address for Hamilton?
- 01/21/13--11:56: [ON] Cable Internet Options in a Shaw Only Town
- 01/10/13--19:50: Shaw SLOW speed internet
- 01/16/13--17:15: [AB] Shaw Gateway
- 01/20/13--21:29: [ALL] Shaw.ca SSL certificate expired.
- 01/08/13--12:04: Shaw no support new Super HD from Netflix, boo!
- 01/10/13--14:32: [ALL] (RANT) A Comedy Of Errors But I'm Not Laughing
- 01/19/13--13:22: [BC] Phase 2 and DNU.
- 10/28/12--12:47: [BC] Nelson shaw customers overpaying for something they can'tge
- 12/10/12--22:47: [BC] Horrendous YouTube performance
- 01/25/13--01:38: Shaw uses some sneaky kind of new throttling.
- 01/26/13--21:34: whats it going to take..
- 12/10/12--22:58: [BC] Bad xp: Price change and no notification - good bye Shaw
- 01/30/13--17:06: [ON] Internet and phone bundle
- 02/02/13--22:49: [BC] Incredibily slow speeds during peak hours in Vancouver
- 01/09/13--16:00: Shaw traffic widget for pfSense
- 11/27/12--22:24: [MB] Shaw slow speeds broadband 50
- 02/05/13--00:13: [AB] Why does my Shaw router have to be recycled everyday?
There has been a few rumours flying around that Shaw is shutting down their Fixed wireless in Haldimand/Hamilton.
Now today I got a call that just for simply inquiring about a move of service across the street, their service just got cancelled. They wont move it, and in fact wont even let them keep it at the same address anymore.
I do know they stopped new installs some time ago.
Does anyone know anything?
OptionsDSL Wireless Internet
The Cisco modem, apparently, has a trick to placing it into bridge mode. Is anybody aware if there is an equivalent trick for the SMC when Shaw is unable to do so?
It had been bridged since the original install (when the new plans were released) but 'mysteriously' reverted to gateway mode sometime late last week.
I contacted CS, and was told that to return it back to bridge mode would mean reapplying whatever internal-magic codes they use, which would have the side effect of placing me on the new pricing, effectively increasing the Internet bill by $20 a month. I passed on that opportunity.
While the CSR assures me it will be 'fixed going forward', I don't really hold out much hope in this regard. Given the number of threads on these very forums over the past number of months from people looking to use their own router, I don't really believe Shaw is going to come up with any clever solutions any time soon.
Options? Suggestions? Thanks!
For some reason my newsgroups don't work anymore. Anyone know what the server address is for Hamilton? I have shawnews.hm.shawcable.net currently set. Did it change?
I am comparing internet options ..pricewise..here in sault ste marie ontario and noticed that there are one or two internet companies here that offer cable internet packages. But shaw is the only cable company..how do they do offer cable internet service? I would like to get rogers newplan express 25down and 2 up but ROGERS $50.00 cant give it to me ...because they are not here in the sault...is my guess. I have shaw 10meg/500kb $50.00 and my streaming to JTV is about 350 kb up and that ends my download speed. So I cant surf and stream. http://www.justin.tv/monkeyjuiced#/w/4634856016
Shaw has the 25 down and 2.5 up but the pricing gets confusing because I am bundled... unsure if i could downgrade to the older package after without another price increase too. We need some serios compettition to shaw here...with the price increases.. the internet will soon be out of the canadian homes.
I am tired of paying for high speed internet that downloads at 3 kB/s, This has gone on for weeks now! Quite frustrating!
Looking to get the Shaw gateway and home portals. Anyone have a full Installation Diagram?
I'm disappointed that Shaw isn't working with Netflix to deliver Super HD via its free open connect program for ISPs see: netflix.com/superhd
It's worse because TELUS is mentioned as being a partner. It makes me think I've made a mistake getting Internet from Shaw if they are not keeping up with up technology and undermining customers for competitive reasons.
Reliability of my connection has also deteriorated in recent months. This saddens me as I've always been a happy Shaw customer. For the first time, I'm looking at TELUS.
Is it no longer possible for SHAW Customer Service and other front line staff to handle anything beyond the most basic and simplest of transactions?
Firstly, some background. My 88 year old father lives in a high-rise condo. Basic SHAW TV service is included in the condo fees. He also has SHAW High Speed Internet (the old classic 7.5mbps service) which he pays for monthly ($45 plus taxes). His billing cycle ends on the 5th of each month.
Now the chronological sequence of events ...
In early September 2012 Dad has a fall and is admitted to hospital. October 19th he is 'paneled' for admittance to a nursing home -- he will be permanently going to a nursing home as soon as a room becomes available somewhere - he will not be going back home.
At that time a decision is made to sell his condo, but that will not happen until the end of this month (January 2013).
On December 5th 2012 he receives his regular bill and on Dec 6th it is paid in full via pre-authorized debit from his checking account which has been in place for many years. The current balance on the account is zero.
On December 10th Dad is finally admitted into a nursing home. On December 12 I call SHAW to order new internet service for him in his nursing home. I make it very clear during that call that I do not want ANY of his existing services at his old condo stopped/cancelled or changed in any way whatsoever.
At this point here's my train of thought. I'm not worried about TV at all because it's included in the condo fees. I want internet service at the condo to remain intact because my sister (from out of town) will be visiting and using the condo and will need internet services. She plans to arrive Jan 1st and stay until Jan 19th.
On December 12th, the same day I ordered the new service, his account history reflects a $78 charge for un-returned equipment (the TV digital box - we own the internet modem a Motorola SB5102).
I actually notice this new charge online on the 19th of December and fearing they have cancelled service and that my sister will not have internet available when she arrives I place another call to Shaw on December 19th.
Sure enough they have cancelled all services at his old condo as of the 12th. I tell them this is not what I asked for - I don't really care about the TV but I need internet service until Jan 19th. As today is Dec 19th and being aware of the required 30 days notice to cancel services I officially tell them to cancel service on the 19th of January, but for now to re-establish service.
So now, his online account history still shows the $78 charge for un-returned equipment plus a $30 Reconnect Fee along with the associated taxes. Also amongst the charges shown is a fee for one month worth of TV -- WTF, TV was never billed, it's included in the condo fees which we are still paying.
On January 2nd I visit the SHAW offices in person to try to straighten this out. I am told there is nothing they can do about the un-returned equipment fees - it is policy to bill this and issue credit when the equipment is returned when cancelling service. I point that I never requested cancellation of ANY service to begin with. I ask about the other fees - a month of TV billing and the reconnect fee on the Internet. A senior person comes over and looks at the computer screen and after several minutes declares she cannot give a valid reason for the charges -- they relent and refund all fees and including the $78 un-returned equipment charge.
Don't forget that this is Jan 2nd, the billing cycle ends on the 5th and pre-authorized debit is scheduled for the 6th. While I'm there they assure me that the current $231 bill will be reduced to $71 and that that is all that they will debit the account.
On January 6th $231 is debited from my father's checking account. I decide another visit to SHAW is in order ...
So yesterday, January 9th, I visit again in person. I bring the digital box for the TV. They accept return of the box, they assure me we now have a credit on the account and that this credit will be applied to Dad's new internet service at the nursing home. Before I leave I ask them to confirm that internet service will remain available at the old condo until January 19th -- ten days from now. They say "Yes - of course!"
Half an hour after I leave SHAW's offices my sister calls me and says internet at the condo has stopped working.
My sister call SHAW, they have shut off the Internet and the account is completely closed. She points out their error to them. The CSR admits this was an error and that internet service will be restored, but they can't do it immediately, she might have to wait an hour or so. Finally they call her back and advise internet is restored. The icing on this cake? The CSR insists they will have to charge a $20 reconnect fee, no ands ifs or buts.
Meanwhile I have a receipt in hand, after returning the equipment yesterday, that clearly shows the account is paid in full UNTIL Jan 19th.
I have no more patience to deal with this now -- I will wait until the end of the next billing cycle (Feb 5th) to deal with it. But I fully expect that this sequence of events is not yet over.
Could any Shaw techs check if the DNU is done and deploy the Phase 2 codes to my bridged Cisco modem without changing bundled rates?
If you go to speedtest.net info for Nelson, their data suggests several thousand unique IP addresses used for statistics. Avg speed around 5 Mbps. Why do I pay them for 20, I never see it, apparently no one else does either! Why is Nelson so slow and
the consumer is being ripped OFF! see link below for data.
I've been a Shaw cable subscriber for many years. I am currently subscribed to the highest tear connection I could get at the time (I was ported from Extreme to Broadband 100/150 or whatever it is).
I cannot get a YouTube video to play at 1080. I understand the distributed caching system google provides, dns systems and all kinds of other barriers to performance - but I would like to know why I cannot stream a 1080 video (the average video, with average A/V settings should only require ~2000 kbps MAX to stream ahead of the scrub). The problem is isolated to YouTube (vimeo, putlocker, ustream, twitch, etc all work mostly better). The issue has become seemingly worse in the last 4 months, although it has always been an issue (at least since switching from the old packages a year+ ago).
I thought I'd post here before calling Shaw, to see if anyone else experiences this issue.
I've had problems with Shaw in the past, selling me a higher tier internet while not providing the service level promised, and I've been a patient customer, and we've had a stable relationship. I've had great help in this forum before, when a Shaw rep on here was the only one able to get me up to speed. I'm happy to work together to resolve the issue, but I'm afraid that I may be forced to seek compensation for more false advertising.
I'm seeking other people's experiences, opinions, and explanations on why this may be happening. I'd really like to work together with Shaw on this, and remain a loyal customer. I don't like to be lied to, and I don't like to be taken advantage of.
During the Christmas holidays I used a p2p to download about 40 gig's of various Classic Christmas movies no longer protected by copyright. After about 20 hours of downloading I woke up and found that my download speed was 20kbps and my upload was less than 1kbps.
First thing i did is what i always do when something is not working properly on the internet, run a bunch of bandwidth tests. First thing was my ping. 31ms ping to test servers. Except it took over 20 seconds to connect to the test server to get the ping. Then it was download speed test time. Again it took in the 30second range to connect, then downloaded at 45mbps until about 90%, then it froze for another 20 seconds and finished. Upload was just as fucked.
I did all the standard stopping restarting etc, but for the next two weeks every time I did anything it took forever to make a connection but once i did make the connection it went to normal speed. Also it was impossible to use p2p. Upload and download speed were both completely fucked.
After about two weeks it went back to "normal", except for netflix, which now has complete shit for a connection. Half the time I can't even watch a movie the quality is so bad, and watching it switch from hd to fucking crap and back every 20 mins makes it unplayable. I did some hunting and found some others with the same problem. Strangely enough they are all people who also work from home, and use netflix as a primary source of television.
Clearly shaw has decided to attack their customers who get the most use out of the services they pay for. I guess they only want customers who pay huge amounts of money for the service without actually using the service.
whats it going to take to get shaw to fix my internet? for a good 2 months now my download speed is 1-4 mbps between 4 pm -1 am(and this is pinging to a place with 12 ms btw)... any time other than that its over 60 mbps(im using the 100 plan) and my upload stays above 4 mbps at all times
i have called shaw multiple times and nothing has been done... they said that they did some upgrading in the area and it should fix it but it didnt work... my games are pretty much unplayable when its like this..
I had home telephone and Internet service with Shaw. I was paying $75 old bundle price and found out that there was new Internet plan that costs only $45 (High Speed 10).
Since I barely used home phone, I decided to drop the home phone service and use the Internet only. I made a call to change in late September. The rep kindly changed to the new High Speed 10 which cost only $45.
All of sudden, for the service from Nov-25 to Dec-24, I noticed that the price is no longer $45, but $50. I immediately checked the website, and it did say it's $50.
I made another phone call waiting 20 min in line to ask what's going on.
A lady picks up. I tell her the story and she tells Shaw notified this change to ALL customers and the change was actually made in August.
I denied it because I NEVER received any kind notice about the price change and the time I picked up this plan when it was $45 was in September and their website also was saying it's $45. I had impression of "so what?" from this lady rep. Somehow, she decided to transfer me to another rep.
A guy rep picks up. I tell what happened from beginning again. He says it is 100% my fault that I did not check their WEBSITE for changes. He said people use Internet all the time and it was very easy to notice. I was like "What?". So am I supposed to check websites of every single companies for my Internet, Phone, Mobile, Gas, Electricity, TV, and so on EVERY MONTH? - just to make sure that prices have not changed?
Really??? Do I really have to do that every month??? Do most people do that all the time just as this rep said??? Do they spend that much vacant time just to check their websites???
I was so pissed by their attitudes by that time. I know I know it's only +$5 per month but this company......I've been a royal customer for at least 7 years with Shaw.
So, I told him I want to discontinue the service with them. He laughed softly and asked if I found any other service provider that beats their prices with this GREAT confidence in his voice. I was speechless because he was obviously making fun of me on the phone as a rep of his company.
I told him I'll call another time to discontinue the service because I could use some benefit from this "Notice of class action settlement" thing for a month. He kind of giggled, said "have a nice evening" blah blah and hung up.
The notice basically says the court ordered Shaw to let customers choose benefits since they overcharged their late monthly fees for years, and my account was eligible for that.
So, I'm gonna use Shaw for just another month with upgraded internet (one of the benefits I could choose according to this notice), and say goodbye to this company.
Can someone recommend another ISP in Vancouver lower mainland area please? Is Telus good? I don't expect 100% polite representatives I don't care, but at least they must be able to listen and communicate with customers.....and notify if anything changes!!!
Does Shaw offer a bundle deal with just internet and phone with out TV?
I would like to gather some info if Shaw Cable where to come out to Beamsville so I can move over from Cogeco.
If I could make the switch, I would use Shaw Direct for the TV, Shaw cable for the internet and phone.
They offer services in Hamilton and in Caistor Centre so it's coming.
I am getting very slow speeds in peak hours for the past week or so.
Between 4:00pm to Midnight it's impossible to game or even upload documents
It wasn't like this before late in January or so. Is this some new throttling?
Can be found here:
I live in Winnipeg in the Mission gardens area by Transcona. I've been experiencing very intermittent bandwidth connections since September. Originally I was on the 7.5mbps/0.5mbps High Speed plan which has been sufficient for most of my needs. I started noticing that streaming video would not buffer quick enough or stall for even SD video streaming yet alone 720p streaming. At times speeds would be great. I ran some speed tests (all direct to my SB5100 modem) and was averaging 1.8mbps down and 0.48mbps up. This was during non peak times and multiple tests. Downstream would fluctuate but upstream was always on what my plan was. Online gaming is also impossible and immediately lags.
After living with this for quite some time I thought it was time to just upgrade my plan. Changed to the BB50 plan and received the Cisco gateway. Immediately I tested the speed and saw a jump but only was hitting 18mbps max but was gettting the 3mbps up. So upload is clearly never affected as well as latency is never a problem.(All tests are done on the shaw suggestion of speedtest.shaw.ca site) Chatting with Shaw online they confirmed there is "congestion" in my area and needed to test the lines on my end. Had a tech booked last Saturday. A few hours before the scheduled time the tech called saying they cancelled the visit because they already have technicians working on the problem in the area and told me to call in for more info. I called in and they said they don't have any further information and I would be contacted. I haven't heard anything. This is upsetting and worse than my 7.5mbps connection and is almost unusable for most broadband activities. My speed has been dropping and getting worse ever since. I am paying for 50mbps and I am now currently getting less than 5mbps.
Does anyone know how long does it usually take to fix these "congestion" issues?. I've never even felt the full potential of my new plan since day 1... I understand the issue of congestion and cable internet service but losing 95% of your bandwidth is unacceptable. I am very upset with this service.
Here is a speedtest.net result. Just as a quick example
I have purchased a shaw router 6 mths ago and noticed in the last 2 months everyday sometimes twice a day I have no access to the internet unless I recycle the modem why is this happening?
I also noticed that the slowness with shaw started when the CRTC put in the rules about paying extra for bandwidth is shaw slowing the connection on purpose not that you would tell me the truth just thought I would try?