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Shaw forum current topics
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  • 07/05/19--16:53: 2019 Student Rates
  • It looks like the 2019 Student Rates have been posted. Seems a little earlier than previous years. And the rates are pretty horrible, in my opinion. Shaw Student Plans 2019: Internet 100 $60.00/month, Internet 300 $80.00/month Compared to last year... Shaw Student Plans 2018: Internet 75 $40.00/month, Internet 150 $45.00/month, Internet 300 $70.00/month Which I thought was a noticeable bump from the previous year... Shaw Student Plans 2017: Internet 25 $35.00/month, Internet 75 $40.00/month, Internet 150 $50.00/month I wish my year-over-year GPA trended like their prices...

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    I'm trying to get my second IP working on my Shaw 600 plan. The chat techs say I'm provisioned but that the xb6 modem has an issue where it uses up one of the IPs. (which it does, when I go to I can see the second IP) If I want 2 IPs to really work, I have to pay $10/month for a third IP with one of them wasted by the modem itself. (and as a test they provisioned a third IP and I was able to get both my routers online) The other option the chat tech gave me was to drop to 300mbit and their other modem. Does anyone have a working XB6 dual IP setup? Do you have a third IP listed in (under connections/status) Does anyone know a contact at Shaw I can reach that can correctly provision 2 IPs?

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  • 07/15/19--20:41: Shaw Live Chat Gone?
  • I can't find Shaw live chat on Shaw's site now. It was there yesterday because I used it. Anyone else have the same problem? Jim

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    So I swapped our Aris modem with another from one of the Shaw locations after a recommendation by Shaw level 1 support. Both 5G and 2.4G have a noticeable degradation in speed with 2.4G having an extreme hit. The results were the same after the swap. I changed splitters (provided recently by Shaw) and checked all cables which were all replaced a couple of years ago by the Shaw tech. Living in a high-rise apartment that's "become" a Telus building, I would not be surprised if there was some "tweaking" done by Telus or an inexperienced Shaw technician who may have lowered the signal into the building. The main reason for my posting the question is the moron at Shaw tech support with his thick accent wasn't really understanding me, but was being very annoying causing me to be quite frustrated. All he wanted to do was to make an appointment with a tech,. But due to scheduling and other issues, it's difficult to set up a time. How sophisticated is Shaw's equipment at their call centre to determine if the signals coming from their trunk line to the complex are "green" or optimal? I know Shaw support can see lights representing different colors within one's home or apartment unit, but can they see more or is can that only be done at Level 2 support? Ideally, I'd want a Shaw tech to come into our apartment basement and check all the levels. From experience, this seems to fix most of the issues we've ever had with Shaw.