Ok, Shaw called me and offered me 120, i wasn't sure about it, so they offered to give me 120 and let me keep my 100 while i choose, offering to refund the difference when i do.
I have internet 120 on a CGNM-2250 (only modem aloud with this plan) and internet 100 on a DPC-3825 (the only modem that can be bridged with internet 100)
It should also be noted that both modems are bridged, they are not doing any routing, they are basically just acting as a dumb switch, when bridged the only thing the devices are required to do is be a modem, thus i feel the problems with the CGNM-2250 are with poor modem components in order to bring costs down, unfortunately the performance drop this creates is unacceptable to me.
I have both modems bridged connected to my Ubiquiti EdgeRouter Lite, the router is bonding the connections, they both have completely equal priority, I'm getting about 180/12 wired, simply because bonding with my router uses up a lot of CPU so i cant get full download, but i do get 128 on the 120 and 107 on 100 which would be 235 if i had the CPU for it.
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the only reason i even created this setup, was so that i could run smokepings and line quality tests through both modems to the same router, to ensure the only thing different on each of the lines was the modem and the package (however its almost impossible the package makes a difference because the problem is occurring with no data passing through the connection)
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here are the smokeping results over a 10 hour period
DPC3825
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CGNM-2250
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and some more results
DPC3825
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CGNM-2250
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and here are some line quality tests
DPC3825 : http://www.dslreports.com/pingtest/795c6997756c/3304817
CGNM-2250 : http://www.dslreports.com/pingtest/247a95924c38/3304814
Please fix this Shaw, i was Internet 120 but i don't want this disappointingly low quality modem, my average hop time to the CMTS goes from 7-8ms to 11-12ms, about a solid 5ms jump, and even Shaw techs on the phone admitted to seeing about a 5ms increase, the problem though is its not just a 5ms increase, its up and down, sometimes as low as 8 or 9 ms and up to 15 or 20 sometimes.
if we complain about it, Shaw might stop using this modem and get a new one, similar to what they did with the SMC, they kept using it but stopped putting it in for new customers and slowly swapped them out. if we complain this could happen, if we dont and people dont have issues it wont, although there could already be a production agreement inplace which could keep this was happening ,all we can do is cross our fingers. Please Shaw.
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