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Weird issue with the hitron modem

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This morning I woke up to no internet.. Logged into my router (netgear r7000 running tomato) and it says that the modem is unplugged.. Go and look at the modem and all lights are on except for the ethernet light.. The only way to fix this was to power cycle the modem... This is the second time since the service was installed that this weird issue happened. Anyone else experience this?

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