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Shaw forum current topics

older | 1 | .... | 15 | 16 | (Page 17) | 18 | 19 | .... | 37 | newer

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    Disillusioned by Shaw's recent price increases, and speed drops I am contemplating switching to a provider with unlimited plans. I currently have the 100+ plan with 750gb cap for $104 Unfortunately being in a new area in Calgary with only fibre, no copper, Telus is my only ADSL option. And Telus is just Shaw in another skin. As a side note for people on copper there are many options. So that leaves cable internet, Teksavvy (my first choice) does not not service my neighbourhood for some reason. After a lot of research and calls I found out Distributel and Yak are the only two wholesalers servicing my area, but they both only offer 25mbps unlimited for $49. I would have preferred higher speeds. My question - does anyone have any experience with these two companies, or just resellers in Calgary in general? I am concerned about downtime and outages.

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  • 01/18/15--11:29: system message pop ups
  • system message pops up: There was a problem with loading the pos configuration values. Please contact your system administrator. Exception Details: Timeout expired.The timeout period elapsed prior to completion of the operation or the server is not responding

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    How many public IP's can shaw give you on the old 25meg plan?

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  • 01/26/15--12:59: Problem with shawdirect?
  • Most of the station that I listen are gone actually. We get black screen or test pattern and their phone are so full that we get a message saying that they can't answer phone right now and to call later. They lost a satellite or what? Anyone have a clue?

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    Standalone: 5Mb = $50/m [added tier] 10Mb = $55/m (old) -> $59/m (new)[discontinued tier] 15Mb = $60/m [added tier] 25Mb = $60/m (old) -> $67/m (new)[discontinued tier] 30Mb = $70/m [added tier] 50Mb = $80/m (old) -> $85/m (new)[discontinued tier] 60Mb = $90/m [added tier] 100Mb = $90/m (old) -> $99/m (new)[discontinued tier] I see it as price gouging and not an actual downgrade of your speed since you get to keep your plan and be grandfathered with a price hike. They did it in a way where they increased enough of the old price plans that you'll feel it's cheap enough to upgrade to the new plan (excluding 5Mb/100Mb though I hear there is a 120Mb plan coming possibly). -10Mb to 15Mb is only $1 more. -25Mb to 30Mb is only $3 more. -50Mb to 60Mb is only $5 more. If you were essentially looking at the new plans compared to the old ones before the price increase, you're basically paying $10 more for just a 5Mb increase vs the old days where $10 gave you 10Mb. Remember the Xtreme upgrade? When I compare Telus standalone with Shaw: 30/2.5 with 250 cap for $70 (Shaw) 25/5 with 250 cap for $68 (Telus) You have a choice of paying $2 more for a 5Mb download increase or $2 less for a 2.5Mb upload increase. I don't know how well the quality of Telus is or how often they hound you if you go over the cap limit. Seeing as how I'm already now paying $67 for 25Mb from $60 and still getting the same quality service from previous price hikes before (as if I can get any better service than they're already providing to justify the price increase), should I just go for it or switch to some other provider?

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    internet went out for a few min came back on was hoping they fixed the bandwith issue i been having. chest speedtest.net and noticed it showed me i was in toronto but i am in BC. any idea why this happened or how to fix it

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  • 02/05/15--22:28: [BC] Shaw internet 60
  • It is nice to see this sometimes. Btw this is around 11:30 pm. http://www.speedtest.net/result/4120703830.png

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    Hi, we have an arris dcx3510-m with shaw by default i think the box lists channels that we are "subscribed" to when going to the guide is there a way to change this to see "all channels" including the ones we don't subscribe to?

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  • 02/06/15--16:52: Shaw 120Mbps/6Mbps
  • Shaw now has listing for Internet 120 on their sales page. http://www.shaw.ca/internet/plans/ 120Mbps down 6Mbps up Another forum site, said agent told him for launch at end of month and $99 introductory rate. And more guessing of maybe thats a half price introductory rate. -- Canada's Prime Minister Harper introduces new terror legislation, instantly declaring Harper as a terrorist Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals. https://www.eff.org/https-everywhere

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    Tested download was 0.5 mbps. Uploads 0.1. Problems today?

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    Hello all... I've got a newb question hopefully some more seasoned telo techies can help me with. To give you some background, I'm not a total newb, i've connected dozens of data jobs (wiring, terminations, punch down and keystones, rack installation, etc), I'm just new to the telco side of things. My profession is low voltage security installations and I've started doing data and telecom in the past few months as well. I've got a client I'm working with doing his data setup for his new business, since I'm running his data lines he's also asked me to handle his voice as well. He's got Shaw Business phone. The Shaw modem is on his wall and is properly connected to the demarc on the wall. I can see where Shaw ran 4 pairs of wire from the modem to the demarc, presumably for him to have up to 4 lines. If it were a simple single phone in the business no problem, I'd do as I've done in the past with the phone line from the burg panel, simply punch down the blue pair into the point on the demarc where the blue pair match up. The problem is I've run about 10 voice lines throughout his business that go to different jacks throughout the place. He's not using a PBX and has provided his own 2 line analog telephones. He wants to have phones throughout key locations in his business. I know, without the PBX if he picks up the phone at point A and someone is on the phone at point B he'll join the conversation. He knows that and is fine with that, all he's going to use is one voice line and one fax line for the business. Where I'm stuck though is trying to figure how or where I punch down all 10 lines without it looking like a giant rats nest of wire. Am I missing something in the process? Does he need a PBX or a structured cable cabinet? Any help is greatly aprecieated.

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  • 02/11/15--17:18: Shaw Bundle Question
  • In the summertime, I got the Shaw XL bundle as I was told by a Shaw Rep that after the promotion ran out, I could easily downgrade to another package. Well my promo is about to run out end of the month so I contacted Shaw today. I was told that if I downgrade to the Large package, I do not get any bundle discount. Is this right? It would basically end up costing me more to switch to the Large package as I would lose the bundle discount. I am seriously thinking of cancelling everything after talking to Shaw today.

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  • 02/15/15--08:56: [AB] Making the move?
  • Eh guys... long time shaw customer- multiple accounts etc... overall reasonably satisfied with the services of the folks I've had to deal with but recently just had enough with the network saturation in my area. I run the 250/15 plan (I held onto it though I know it's not available anymore) because I needed the upload capacity. I reached the end of my patience when I did a speed test on a Friday night and got 12/12 performance. Nobody told me at the time that network saturation was the cause (since it's not in their script I was later told)- tech said the area is saturated between about 4 and midnight at a pretty consistent rate. The saturation issue, and the fact that the people on the phone have IMMEDIATE access to that information yet no "cue" to look at it as a problem put me through the roof. I was told I need to actually ask the person on the phone to look into it for me- kind of like going to the doctor and asking him to check if a certain medication is right for me. Really? They say "it's being worked on" (getting the saturation check into their script) but whatever that means- what isn't getting worked on nearly quickly enough for me is the fact that I'm experiencing saturation in the first place. As a guy who would have been frustrated a long time ago if I'd known the severity / consistency of the issue before- I highly recommend that if you are experiencing significant / noticeable reductions in your network performance (make sure you're fair and check it from the modem... not just from your router over some G wireless router)- you owe it to yourself to make that call and get them to check the rates of saturation. That will give you a fair chance to evaluate where you stand and start looking for better alternatives. They're out there- and they're definitely worth taking a serious look into.

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    I think this would be use for internet 120. https://community.shaw.ca/docs/DOC-4098 https://community.shaw.ca/thread/18810

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    did not notice this at first but after forgeting my VPN was turn on i logged into my gw2 account thought oh darn. turned it off but later looked at my email oddly it even with the VPN turn on set to a US IP it showed a IP from toronto. looking closer it was filtered though a no carrier spacific data collection company Amanah Tech. oddly this also happened around the passing of the new spy bill. anyone eles seeing this

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    Shaw in January(?Effective January 6?) is changing the speed with new tiers for new subscribers. Current subscribers will be grandfathered. Leaked this morning(Dec 16 2014) and Shaw damage control is ongoing. Reddit threads Leaker thread https://pay.reddit.com/r/shaw/comments/2pf4t2/internet_downgrades/ Shaw is downgrading the internet packages. 90 dollars/month used to get you 100mbps. Come January it will only be 60mbps. 50mbps for $80 will now be 30mbps. 25mbps for $60 will now be 15mbps. 10mbps for $55 will become 5mbps for $50. Appears that the fastest upload will be 3mbps Graph of new tiers and Shaw profits with it. https://pay.reddit.com/r/canada/comments/2pgb3w/shaw_starting_january_6th_all_new_internet_is_40/ I don't see yet what the GB per month is. . Don't change your service speeds after Dec 31 2014 or you will lose your now grandfathered plan and get knocked down to the new tiers. . Shaw in the media for price increase: Price increase leads to more investment in the network for more capacity. Shaw behind the scenes: New users get almost half the speed for the same price, to avoid investment in the network for increased capacity. The Shaw spin on the new packages. It's not a downgrade! It's an upgrade!!! https://community.shaw.ca/docs/DOC-3963 Beginning in January 2015, we'll be introducing a new lineup of Internet services for new customers. These packages do not affect current customer subscriptions, but existing customers will be welcome to upgrade when the packages are launched. These new services will introduce faster download speeds and greater value for customers who have our most popular tiers by providing more value per Mbps (Megabits Per Second) download rate. HS 10 improves to Internet 15 HS 25 improves to Internet 30 BB 50 improves to Internet 60 We’re pleased to be introducing a new entry-level Internet service, Internet 5, which is well suited to customers who use their Internet for simple web browsing and email. We will be following the launch of these 4 packages with a fifth tier of service (to be available in the near future) for high volume internet users - Internet 120. Details on this premium tier will be made available in the new year. As always, all of our Internet packages include access to more than 50,000 access points on Shaw Go WiFi across Western Canada. New Shaw Internet Packages Package Name Download Speed Tier 1 - Internet 5 | 5 Mbps Tier 2 - Internet 15 | 15 Mbps Tier 3 - Internet 30 | 30 Mbps Tier 4- Internet 60 | 60 Mbps -- Those who sacrifice liberty for security, deserves neither Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals. https://www.eff.org/https-everywhere

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    I got suspended from Shaw internet today for overages. According to the tracker we used 517 gigs and our plan only allows for 250. When the bandwidth person called a few months ago when this happened we tried to upgrade to Shaw 100 (which was 90.00 at the time) and they told us it wasn't available in our area. So we went through the steps to try to lower our usage, by turning down the quality on Netflix and severely limiting our kids time on YouTube. We use our internet for online gaming and Netflix only. I occasionally stream to twitch, but not often. I do buy my games digitally so occasionally there will be a large file downloaded, but that is it. No torrents no massive uploads or anything like that. Or node is I assume heavily congested during peak hours I drop from 20mbs to 3. So today the rep phones and tells us we are going to be suspended unless we buy a second account, which seems ridiculous to me no other utility in my life makes me have two accounts. This essentially doubles my internet bill from 60.00 to 120.00 So I tell her that is not acceptable and the conversation ends there, boom 5 seconds later I'm suspended. Now I'm frustrated and upset so I call to cancel my account. I didn't want to cancel and was hoping to find an amicable solution for both parties. The rep on the phone was very nice and tried to help us find some sort of way to work it out, but again it came down to buy a second account or pay 100.00 for usage. All I was looking for was a way to upgrade my bandwidth and was looking to pay around 90.00 which is the next plan up from ours and right around what the tracker usually shows us at. With the options they gave me I was looking at either 120.00 or 160.00 which I can't justify paying based on the typical speeds we get at night. So here I am with my account canceled and a TELUS rep booked for Weds. I'm not happy about making the switch and wish there was a better way this could have worked out. Signed a frustrated consumer.

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    How much % or GB over the cap, based on your knowledge?

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    I'm currently on 25/3 DSL through Lightspeed, and was contemplating moving to their 50/3 cable offering. I am however, wary of peak period congestion where 50Mb slows to more like 5Mb. Can anyone chime in as to performance in the Maple Ridge area, specifically in the: 224 to 232 and 132 to 136 area? (I don't know how far a typical node spans, it could be far larger and area than what I've outlined) I know this is a Shaw forum, but Lightspeed will be getting their access through Shaw in the area, hence my posting here. Thanks in advance for any replies.

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    Hello all... I've got a newb question hopefully some more seasoned telo techies can help me with. To give you some background, I'm not a total newb, i've connected dozens of data jobs (wiring, terminations, punch down and keystones, rack installation, etc), I'm just new to the telco side of things. My profession is low voltage security installations and I've started doing data and telecom in the past few months as well. I've got a client I'm working with doing his data setup for his new business, since I'm running his data lines he's also asked me to handle his voice as well. He's got Shaw Business phone. The Shaw modem is on his wall and is properly connected to the demarc on the wall. I can see where Shaw ran 4 pairs of wire from the modem to the demarc, presumably for him to have up to 4 lines. If it were a simple single phone in the business no problem, I'd do as I've done in the past with the phone line from the burg panel, simply punch down the blue pair into the point on the demarc where the blue pair match up. The problem is I've run about 10 voice lines throughout his business that go to different jacks throughout the place. He's not using a PBX and has provided his own 2 line analog telephones. He wants to have phones throughout key locations in his business. I know, without the PBX if he picks up the phone at point A and someone is on the phone at point B he'll join the conversation. He knows that and is fine with that, all he's going to use is one voice line and one fax line for the business. Where I'm stuck though is trying to figure how or where I punch down all 10 lines without it looking like a giant rats nest of wire. Am I missing something in the process? Does he need a PBX or a structured cable cabinet? Any help is greatly aprecieated.

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