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whats it going to take..

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whats it going to take to get shaw to fix my internet? for a good 2 months now my download speed is 1-4 mbps between 4 pm -1 am(and this is pinging to a place with 12 ms btw)... any time other than that its over 60 mbps(im using the 100 plan) and my upload stays above 4 mbps at all times i have called shaw multiple times and nothing has been done... they said that they did some upgrading in the area and it should fix it but it didnt work... my games are pretty much unplayable when its like this..

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