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Shaw forum current topics

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    I remember have issues with Shaw being slow on youtube when I was on it over a year ago. In the meantime I was in SK had Sasktel had zero issues with youtube. I'm back in Edmonton (different area now) and on the 150 plan and I'm again having troubles with youtube. Often times it will load about the first 10% of the video and then basically give up. I've tried multiple browsers and they all require multiple refreshes to watch a single video.

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  • 09/06/16--20:43: Shaw 150 vs Telus 150
  • -Internet Only- [Shaw] Rate: -150 Down, 15 Up Monthly Data Cap: -1 TB (very lenient on overage) New User: $49.90/month (1st year), $79.90 (2nd year) then $135/month thereafter*! Existing User: $79.90/month (2 years) then $135/month thereafter*! *Renewal options subject to change after 2 year contract. !Unlimited $99.90 for 2 year agreement [Telus] Rate: -150 Down, 150 Up Monthly Data Cap: -1 TB (First +50GB: $5, Next +50GB's (up to 550GB): $10, Monthly Max: $45 or $30 for unlimited) New User: $47/month (3 months) then $85/month or $115/month (unlimited) thereafter* Existing User: $85/month or $115/month (unlimited) thereafter *You can still add unlimited during the promo period for $77/month On savings, Shaw has the better deal but performance wise, Telus wins in this category. For $15 more (unlimited) you get +135Mb upload. Now that's a sweet ass deal. Sadly your building needs to be fiber ready for Telus to gain access whereas Shaw is accepted in most places for its 150Mb. My building is old so the max is 50Mb on a single line (though usually requires a 2 line bond but none were free for me to use) with Telus while Shaw can do 150Mb on the same cable.

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    I live in an area outside Calgary that is about 10+ years old which I'm currently offered Telus DSL 6mbps download. Now from my backyard I can literally walk about 20 seconds into my neighbors property where that entire neighborhood has Shaw cable/internet. The properties here are 2-4 acres in size (sorta big) and I believe my neighbor across the street from me - previous owners had run their own cable from the neighborhood with Shaw to their own so they also have Shaw cable? (this is unconfirmed I can't remember but I think so) Now my question to you guys is this, Obviously Shaw is pretty damn close to me, I have called them, email, many times to see if they can do something and they don't even get back to me to provide service here. The neighbors with Shaw gave me the go ahead to dig my own trench and run my own cable should that be my only option, but how hard is this?? Or unless you guys have any other ideas! Please and thanks!! Austin p.s. If there is a better forum to put this thread in, go ahead and move it :)

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    Alright with the new shaw promotion I changed to internet 150 they had to take away my dpc3825 (in bridge mode) and swapped to hitron one. I also requested it to be bridged so the hitron itself only works as modem right now. the technician just swapped the modem so I have the same setup as previous. as shown on the picture the ping spikes to 1000ms and it happens regularly. I talked to 4 of technical support on shaw and some of them were just ignorant saying it looks good enough and should not effect my internet experience since the internet speed is fine ... haha well I got technician coming on this friday and have to wait for a week with this garbage modem :/ I tried to connect directly from the modem to computer.. ( tried 11 computers!) and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference. So I realized that the new modem itself is the problem. Guys.. Hitron SUCKS! if you are using cisco dpc3825 just keep with it and go for telus if you value ping. (shaw's ping and jitter are unreliable) I got trapped to 2 year contract with shaw and wait for a week to get technician to figure out wheter the hitron is defective or not. ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server. this was not like this when using dpc3825 with internet100

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    Out of curiosity, when I go to a website, what does Shaw see when I do so? The url? The IP? How long are these kept?

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  • 09/23/16--09:47: Shaw Business Cable Data Cap
  • So we're on a 30MBit Shaw Business connection. We previously had a 350GB data cap applied to our account but today I login to the Shaw Portal and notice that instead of a hard cap it now says Unlimited Data. Has anybody else had this applied to them? I didn't receive any notice about it. But....that's awesome.

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    So a few years ago the DNU happened, my town had BB250 for a while, which I loved. Downgraded to BB100, which was then upgraded to BB120 about a year ago. Now I go on the website to check for Wide Open 150 in my town (Port Alberni, Vancouver Island), and the only plans offered are 60/6. However I've got 125/15 now. is it possible that the sales rep who I asked about availability was mistaken? I'm guessing I was grandfathered in, but why a 76% reduction in speed in my area? If I've already got the upload of WO150, and 80% of the download, how is it unavailable? IF any shaw reps still frequent this forum, I'd love to have some input.

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    Hi, Many years ago I remember there being a website to add and remove approved MAC addresses for your Shaw account. I believe I used it before I had a router and used instead a hub. Does this tool still exist, and what is the web address? Thanks

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  • 09/27/16--18:14: Shomi to go off-air Nov 30
  • I'm sure this comes as no surprise to anyone. http://www.cbc.ca/news/entertainment/shomi-shut-down-1.3779675

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  • 09/29/16--01:14: Setting IPv6?
  • On Win7, I did a cmd -> ipconfig and I see that I have IPv4 as well as IPv6 address from Shaw. I decided to see if I could set IPv6 so I went to Control Panel -> Network and Internet -> View network status -> Local Area Connection -> Properties -> and unticked IPv4 while keeping IPv6 ticked. All it did was just disconnect me from the net. Is there something I am missing or doing wrong for this to take effect?

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    We're switching back to Shaw after a couple of years with Telus, and I'm trying to figure out our TV configuration options. The main question is: do the portals have to be connected to coax, or can they connect to the gateway via ethernet or WiFi? One of the things we liked about Telus Optik TV was that since it's IPTV it's very comfortable working over ethernet and WiFi. We could place our portals anywhere we had ethernet or WiFi, and conversely we could use the ethernet port on the main PVR as an internet access point via the coax connection. I'm trying to figure out if Shaw has yet released any such functionality for the Gateway and portals. All the information I could find online goes back to the original Gateway release of 2011 and basically says "no ethernet" and "no WiFi", presumably because of the technical restriction that it isn't IPTV. Is that still true? Has Shaw released any new capability in this area in the past 5 years, or is it still coax-only?

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    being going on for 3 days and not a word from anyone

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    I upgraded from Shaw's internet 30 plan with a 300GB data cap to the new wide-open 150 plan with a 1TB cap. Shaw had been rather lenient with my overages as it took about 6 to 8 months of complete modem flogging and disregard for the cap before I received a call from their bandwidth team. So now I have 5x the speed but only ~3x the data cap. Well, surprise surprise; I'm only two weeks into my billing cycle and have about 1.2TB of traffic. I noticed that out east, Rogers has removed their data cap for their plans 100mbps and above. Does anyone else find that the 1TB data cap doesn't quite seem to line up with the speed being offered? Has anyone else gone a little trigger-happy with their new hitron modems?

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  • 08/31/16--12:34: Thinking of Shaw again
  • so, sorry but if this is some where i cannot find it. I am thinking of switching to Shaw from Telus. The reasons are many. Not really unhappy with Telus but feel the need for a change. What i am trying to find out and most searches i did are 1-3 years old. What set top box does Shaw use now? is it still the 3510? If so, it appears that most of the bugs with the system have been fixed now? If one gets a new HD box it is automatic with the new guide? Really hate the old guide and it appears to still be on the digital boxes. The TV at my dentist is still on old guide / digital box.

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  • 10/12/16--23:40: $40/mo deal from Shaw
  • I've been with Shaw in BC (TV and Internet 15) for the last year Oct. '15 to Oct. '16 on this promo which they call "Welcome Home" which is free internet 15 and TV for one year. This promo was offered to me when I moved to a newly built townhouse. Anyway, one year is up and this promo is about to expire so I have to start paying. I wanted to go with TekSavvy because they're cheaper than Shaw. I call Shaw and tell them I want to switch to TekSavvy but if I can get a better deal from Shaw I'll consider staying. I get transferred to their Customer Loyalty department. At first, the rep tells me the best she can do is Internet 15 for $56/mo. I said, no, I can get that for $34.95/mo. from TekSavvy so we set up termination date. The rep puts me on hold again, after a few minutes gets back to me with this offer: Internet 30 for $40/mo. for 1 year, after that it's $75/mo. she claims it's a new promo and I'm one of the first ones to get it. I agree to it, figure after one year I can go with cheaper competitor or stay with Shaw depending on what they do. Hope this helps someone out there but keep in mind I threatened to go to TekSavvy and I'd have gone there if Shaw didn't come up with a better offer.

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    Can anyone replicate this issue? I can not enter any numbers into the Card expiry field. I'm running Chrome on an Android device. I e-mailed them a while ago about the issue. Hasn't been fixed. Edit: It works in Firefox for Android.

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  • 10/12/16--16:10: Shaw Speed on 150 Plus
  • [att=1] I'm getting above the advertised 150! Wow! Anyone else get similar speeds? Jim

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    Alright with the new shaw promotion I changed to internet 150 they had to take away my dpc3825 (in bridge mode) and swapped to hitron one. I also requested it to be bridged so the hitron itself only works as modem right now. the technician just swapped the modem so I have the same setup as previous. as shown on the picture the ping spikes to 1000ms and it happens regularly. I talked to 4 of technical support on shaw and some of them were just ignorant saying it looks good enough and should not effect my internet experience since the internet speed is fine ... haha well I got technician coming on this friday and have to wait for a week with this garbage modem :/ I tried to connect directly from the modem to computer.. ( tried 11 computers!) and tried to remove a coax splitters between incoming coax and the modem just in case but made no difference. So I realized that the new modem itself is the problem. Guys.. Hitron SUCKS! if you are using cisco dpc3825 just keep with it and go for telus if you value ping. (shaw's ping and jitter are unreliable) I got trapped to 2 year contract with shaw and wait for a week to get technician to figure out wheter the hitron is defective or not. ps. from playing overwatch i can clearly see that something is wrong before I get in to the shaw server. this was not like this when using dpc3825 with internet100

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  • 10/22/16--13:52: Data transfer on Shaw 150
  • At what point does Shaw start warning you when you go above the 1TB cap? Is there any extra charge if you go over? Can you pay extra to get additional usage cap or an unlimited version of 150Mbit?

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    So I originally signed up for a Shaw Business account because at the time I required a static IP - but these days not so much. I'm currently on the Shaw Business 50/5 - in particular the older plan which includes basic TV for $113.96/mo. Additionally, I pay $20/mo for a PVR rental. For some reason I was never allowed to buyout the PVR nor make TV channel changes without dropping this plan. Then recently the Shaw Residential 150/15 plan came along and for roughly the same price (TV included), my bandwidth would be tripled. My questions are: Has anybody had experience switching from a business account to residential? Who should I first contact at Shaw to make the switch happen; residential, business, retention, other? Can a Shaw rep possibly PM me? Do the current promotional rates for residential 150/15 also apply to existing accounts? Will I need to turn in my current PVR (with recordings on it), and what's to be expected of hardware rental fees on Res. 150/15? Since I'll require a new modem, is an onsite tech visit mandatory (I work odd hours), or would visiting the local Shaw office to exchange equipment suffice? Will I end up with a Hitron modem, and are they still "ping/jitter disasters"? Thanks in advance for any and all assistance. :)

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