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Shaw forum current topics

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  • 02/11/13--22:55: Shaw getting into IPTV?
  • Over at the shaw careers sections, it appears there are postings for what looks like IPTV positions or a new ip video delivery network...? Noticed one for a systems architect and manager. Interesting move if that is the way they are going. May open up some doors to finally get more HD channels. Anyone see those postings? Hopefully they haven't removed it after this post.

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    Which modem should I request for BB100 the cisco/linksys one or the SMC one? I'll be using my own Asus RT-N66U router

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    I used to have Shaw, but in 2011 made the switch to Telus Optik TV/Internet. I'm wondering if Shaw still offers PowerBoost or not.

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    If you go to speedtest.net info for Nelson, their data suggests several thousand unique IP addresses used for statistics. Avg speed around 5 Mbps. Why do I pay them for 20, I never see it, apparently no one else does either! Why is Nelson so slow and the consumer is being ripped OFF! see link below for data. http://www.netindex.com/download/4,19550/Nelson/

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  • 04/24/13--20:48: Optimal MTU
  • curious what the optimal mtu for shaw is, when i called in and asked about this a few weeks ago they had absolutely no idea, even after doing tonnes of research, this article talking about how to get your connection the best for cod goes into lots of detail about the mtu, http://www.charlieintel.com/bo2-intel/the-elagaphant/ my mtu right now is set to default of 1500, wondering if maybe lowering it a little might improve my connection quality

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    I'm disappointed that Shaw isn't working with Netflix to deliver Super HD via its free open connect program for ISPs see: netflix.com/superhd It's worse because TELUS is mentioned as being a partner. It makes me think I've made a mistake getting Internet from Shaw if they are not keeping up with up technology and undermining customers for competitive reasons. Reliability of my connection has also deteriorated in recent months. This saddens me as I've always been a happy Shaw customer. For the first time, I'm looking at TELUS.

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    The bandwidth counter on secure.shaw.ca is only showing about 45gigs transferred this month (its been at 45gigs for about 10-14 days now). I've actually transferred over 200gigs with my computer alone, and we have an AppleTV, and a few other computers I'm not counting on top of that.

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    Subject says it all. I'm trying to troubleshoot an issue with a leased server I have and the host wants pings and traceroutes from the server to my home PC. My router (and also my friend's) are not responding to pings even though both of us don't have that protocol blocked in our router's configuration.

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    I recently experienced a total inability to access my web-based customer account. I could not recover password, nor could I open a new account. No matter the alternative I attempted, the result was failure (try again). On several occasions I contacted support by phone, and each time, the techie dispensed with the usual "by the book" responses, tried the login himself , and confirmed that the problem was Shaw's, not mine. For some reason, shaw's servers were rejecting my account details. Each of them put me on hold and, after a few minutes, told me that they could not repair the problem but would send details in a "ticket" up the line to escalate the issue. After two weeks of unrequited waiting, and in frustration, I decided to try the "customer service" route and finally found a young man who, upon hearing my tale, replicated the problem for himself, put me on hold, and returned to inform me that ALL "tickets" had accurately described the problem, and that all had been "closed" at the higher level with no action. Curious, and committed to helping me out, he decided to track the case to ensure that it got handled properly and, indeed, it finally was corrected. I have written to Shaw to commend this young man, but that is not the point of this story. If anything, it illustrates that we frequently are forced to lay blame for poor support at the feet of the first responders when, indeed, the less common issues (in this case at least), are simply blown off at the higher levels of the support heirarchy. If there's a "loop" that connects to those higher levels of support, there is no way for we proles to enter it. This "iron door" treatment of experienced users really pisses me off sometimes, and I'm writing this in hope (doubtless futile) that someone in authority will pay it some attention.

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  • 04/30/13--03:07: Shaw in Merritt, BC
  • Not sure if any shaw techs look here.. but im debating to go with eithey teksavvy dsl/telus depending if they can offer me 15mbps+ if i move to a different place. just wanting to know if there is any node congestion here. don't really wana go with shaw then find out my net craps out in the evening when i usually use it.

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  • 05/02/13--00:58: business 50 vs bb100
  • on the 9th my promotion expires, trying to choose whether i want to simply upgrade to bb100 (probly easier) to keep my line exactly how it is but bump the speeds up, i dont mind this idea, tho im bugged by the fact im upgrading purely for upload, 100/5 (85$/month) would be what i get, on the business 50 i would get 50/5(80$month for first 12), a few more ports opened and a static ip, if the business 50 is really simply and my modem can just be provisioned for it and its not a complicated switch that would be awesome and i will probly do that, if its not simple and i gotta change modems ect or w/e. then how easy will it be to switch back to the 50, besides the static ip, what are the pros and cons of the business vs personal, thanks in advance

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  • 05/02/13--07:13: Ping/Jitter Problems
  • ok so the other day when i was testing my ping on pingtest, i was getting the weirdest results, giant jitters all the way from 20-50 or more, it was crazy, i thought something was wrong with pingtest.net at first, but then the next day it sorta fixed, and it only happens when i ping certain places now, but even on the line quality test in the tools section of this site which seems pretty legit, my results were great a month ago, now when testing small packets its fine, but as soon as it starts to test with big packets it gets insane spikes and pretty much stops the testing because of it, i don't know whats happening here but i i tested last night and got weird results when not playing games, and i tested tonight while both xbox's were connected to make sure nothing weird was happening because of the load on the connection, if its related to the load, it should be fixed by upgrading my bandwidth which i plan to do in about a week, it doesn't make any sense to me this would be causing it tho, could other people plz test there lines to make sure its not a thing happening to all shaw customers or vancouver area customers right now, plz check my line test results here http://www.dslreports.com/testhistory/1856317/ab15f the test to note is the first test i made at 5am on the 30th after having some of the weirdest lag i have ever had on the last 2 games i played, u can clearly see the spikes, then 1 more bad test after that, and 2 almost normal ones before they started to get really weird when i tested today

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  • 05/02/13--21:40: 1channel.ch
  • when I try to view this site, it redirects me to a show search engine (that doesn't have any relevant results). Is shaw blocking the domain or something?

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    I'm referring specifically to HS10 and HS20 here ... these packages still have just 512 Kbps upload speeds. Not a real complaint, just curious what it will take for Shaw to get with the times? I currently have HS20 and I chose that because of the 6 month introductory pricing when I signed up -- currently only paying $29.95 plus taxes. However, that promo pricing will very soon end for me. For the difference in full pricing $60 for HS25 vs $55 for HS20 I'll probably upgrade when the promo runs out so that I can get the "upto 2.5 Mbps" upload speeds. But really? How hard would it be (and how much would it cost) for Shaw to provide 1.0 Mbps for HS10 and 2.0 Mbps upload for HS20? I keep reading about other ISPs (both American and Canadian) here at DSL Reports and many (if not most) seem to now offer at least 2.0 Mbps upload even with their basic packages. Heck, here in Winnipeg, even MTS offers 768 Kbps with their basic package (which is only 7.0 Mbps down). It's not a deal-breaker for me, but I do e-mail a lot of larger PDF files to my clients, I do a lot of sales on Kijiji and eBay - uploading lots of photos. And I do a bit of torrenting as well. I don't think asking for 2 Mbps upload is a lot to ask - but I'm sure I would notice (and appreciate) a quadrupling of my current upload speeds. * Edited for typos

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  • 05/07/13--04:13: Shaw DNU Miconception
  • lets start this with 3 questions 1. how many of you are in an area where DNU phase 2 is complete 2.how many of you currently get the phase 2 upload speeds (plz post pictures) 3.how many of you have been waiting for the DNU phase 2 to complete, better upload speeds, or both (assuming you are aware we are suppose to receive a bump in upload once DNU phase 2 is complete) now 1 more question how many of you understand if or why the DNU needs to be completed to get better upload speeds? thats the big question now what if i told you, the phase 2 DNU has ABSOLUTELY NOTHING with increasing upload speed, my guess is you would probably be a little confused like i was now to explain, cable works on a wide band of frequencies, upload is between 0-108MHz, and im almost positive shaw isnt even making full use of all that, the DNU is pulling channels to free space for download frequency, not upload, the channels that are being removed are all between 200-800MHz why shaw has not upgraded everyone's upload is mind boggling to me, but whats even crazier, is how the refuse to bump mine up and tell me if i want it to buy bb100, this is garbage and needs to change, im waiting for a DNU for no reason because shaw doesnt know what there doing. ya that makes sense i should also add that if the telus 50/10 were to be available in my area, i wouldnt be able to stay on the shaw unless they were able to match the speeds by that time, and i dont expect telus taking that much longer to get it done

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    Is it possible to access to access the Shaw router Cisco DPC3825 remotely? I couldn't find how to enable it when I login as cusadmin.

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  • 05/09/13--10:16: shaw modem pasword login
  • I acess the modem page by ip adress and input login cusadmin and password as on the modem case sensitive but it says wrong login.. I had that happen a year ago is that eventually the same login works...maby there is a different login screen somewhere else... can i acess the modem wirelessly or network cable

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    I just asked Shaw last week why the new hospital a Community Hotspot is without Shaw Wifi , yet there is a Tim Hortons in the Hospital and TIM Hortons advertised free wifi in all there restauraunts through Bell Canada. An inhospital bigdollar subscription service .. from trycyon also ? But there is nothing from Shaw.. what is the problem installing wifi at the Sault Hospital from Shaw.. if they want to install 500 new wifi spots as Murky has Said?

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  • 05/12/13--02:09: [BC] youtube issues
  • typically: 360p video loads "as needed" at like 1500 kbps. When I click 720p or 1080p, video quality immediately switches, and video loads to completion at maximum speed (sustained 97-99 mbps). No delay in videos starting to play. last 2 weeks: When I click 720p or 1080p, the gear icon starts turning. Video quality does not immediately switch, but rather switches when the buffer for 360p video runs out. Video does not load to completion, but loads a few minutes of buffer, then stops (and only sometimes continues as the buffer is used up). Speed seems to be capped at 30 mbps. Sometimes the video will end when the buffer is exhausted, leading to weird things like 12:14/12:14 for a 30 minute video... Some videos take several seconds to start playing/loading. I noticed this new behavior started when I logged into my Youtube account (I rarely upload videos, so I don't login much). Is there any way I can again get Youtube to behave properly? The slow loading, delayed quality switch, and buffering issues are driving me nuts. Youtube is the only thing affected.

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    the other day I payed my 78.40 then today I looked online at my bill it is saying 84.00, I looked at my history to make sure that my last bill was paid and it is. what is going on why the 6.00 increase

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