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Shaw forum current topics

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    in this post i will be comparing the ping and jitter quality across Canada and the States for Shaw and Telus, my personal reasons behind this are gaming related, but that's still not the only reason better ping and jitter matters, ever since i switched to Shaw i have been hearing that the east coast routing isn't very good, especially to Texas, i have found this to be fairly true and wanted to put some light on the issue, it would be nice if Shaw improved there routing to the eastern and or southern states (at first i thought it was an eastern problem, now i'm thinking its a southern problem, as Shaw does have fiber going across most of Canada it helps with north eastern connections allot actually. For this test i used the same laptop, for Telus wired directly to my v1000h, 15 meg plan, vdsl2+ on the 17a profile, 1 other computer was connected wireless i believe but doing nothing on the network, i performed all tests at least 3 times to ensure consistency and the best results possible for the Shaw i have my Cisco DPC 3825 in bridge mode, bb100, 1 IP to one Xbox (which was in use during test, probably hosting) and 1 IP going to my router (D Link DIR 655) which was directly wired to my laptop, and i did have a few devices connected to the DIR using the network, i will perform direct tests to the Shaw modem at 0% network capacity in order to ensure i'm not loosing anything as it passes through my router(i suspect saving 1-3 ping, and possibly getting ride of a little jitter), plz ignore the differences in distance to locations as the internet thinks the location of my Shaw IP is north eastern canada i will do cities in alphabetical order, Shaw first, then Telus. Austin, TX (Telus Wins) [att=1] [att=2] Brooklyn, NY (Shaw Wins) [att=3] [att=4] Calgary, AB (Shaw Wins) [att=5] [att=6] Chicago, IL (Shaw Wins) [att=7] [att=8] Dallas, TX (Telus Wins) Denver, CO (Shaw Wins) Los Angeles, CA (Shaw Wins) Lynwood, WA (Shaw Wins, Closest ping test to me) Orlando, FL (Shaw somehow wins) Saint Cloud, MN (Shaw Wins) San Francisco, CA (Shaw Wins) Tampa, FL (Telus Wins) Toronto, ON (Shaw Wins) Washington DC (Telus Wins)

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    Right now I seem to be having issues with packetloss to any server that seems to be non-local. I get a lot of web timeouts right now, and even pings seem to be showing packetloss to servers outside of my local area (lower mainland of BC.) Is anyone else experiencing this issue?

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    before I was forced to buy the record tv shows motorola dct700 just so I can watch my TV shows I used to be able to record TV shows sometimes I watch one show and record another that happens to be on at the same time, but now I am not sure if I can do this anymore. do I need something different . I really don't want to have to fork out another 100.00 to shaw just to have the ability to do this. is there any other way?

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    I've been having connection issues for quite a while now. When trying to download and install any and all updates or DLC on my PS3 I get the same error (80029564) at the 14% mark of installation. I've tried over and over. I've tried connecting directly through my modem. I've tried 4 different routers. I've had a shaw tech come out and test 'levels' and swap my modem for a new one. All of which made no difference. I am able to download and install on the first try by taking my PS3 to a friends house (who is also a shaw customer) and earlier today I successfully installed a 268mb update over my cell phone after failing 3-4 times on my shaw connection so I'm almost positive it is connection related. I play a lot of Call of duty and lately I frequently see 'connection interrupted' flash on the screen during a match. This only usually last 2-5 seconds and then I can continue playing. Speedtest.net pingtest.net and the shaw speed test all come back relatively normal and i dont notice issues when browsing the web or downloading files. Any help would be greatly appreciated as I've spent probably 8-10 hours on the phone with tech support for Shaw, sony and activision. All of which seem to blame the other for the problem.

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  • 05/26/13--12:49: [BC] Motorola DSR530
  • Hi -- I have a complete system -- DSR530 with both basic and PVR receiver, remotes -- this system has been used for only a few months and then stored dry for years. I am wondering what it is worth as I would like to sell it. Thanks. CS

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  • 05/28/13--15:47: Modem-Related Jitter?
  • I've been having terrible lag in online FPS games lately, prompting me to check my ping. Apart from typical shaw issues (unusable during the day / etc), I'm getting significant jitter to everywhere I've tested (google.com below): ... Reply from 173.194.33.23: bytes=32 time=39ms TTL=57 Reply from 173.194.33.23: bytes=32 time=55ms TTL=56 Reply from 173.194.33.23: bytes=32 time=39ms TTL=56 Reply from 173.194.33.23: bytes=32 time=40ms TTL=57 Reply from 173.194.33.23: bytes=32 time=64ms TTL=57 Reply from 173.194.33.23: bytes=32 time=39ms TTL=57 Reply from 173.194.33.23: bytes=32 time=40ms TTL=56 Reply from 173.194.33.23: bytes=32 time=82ms TTL=56 Reply from 173.194.33.23: bytes=32 time=40ms TTL=57 Ping statistics for 173.194.33.23: Packets: Sent = 87, Received = 87, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 39ms, Maximum = 94ms, Average = 62ms I ran the tests at 2am to be sure congestion was not an issue (pings spike to ~250ms during the day, jitter is ~100ms). Tracert at 2am: 1 32 ms 9 ms 18 ms XX.XX.XXX.X 2 29 ms 27 ms 29 ms 64.59.173.146 3 37 ms 59 ms 47 ms 66.163.76.58 4 40 ms 42 ms 61 ms 66.163.76.154 5 39 ms 57 ms 38 ms 74.125.48.233 6 48 ms 63 ms 39 ms 209.85.249.32 7 54 ms 41 ms 41 ms 209.85.253.24 8 41 ms 74 ms 39 ms 173.194.33.23 I'm directly connected to the modem, with no routers or other hardware involved. Connecting a different computer had the same result, so there should be no software issues. Pinging the modem (Motorola SB5102): Ping statistics for 192.168.100.1: Packets: Sent = 104, Received = 104, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 32ms, Average = 14ms As I happen to have another modem (SB5101), I tried that with the same result: Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 32ms, Average = 15ms I haven't pinged the modems before (that I can remember), is this normal? In any case, jitter was not normal back when Shaw was working properly (years ago?). Are the modem's ping spikes to blame for the jitter, and if so, what options do I have to remedy that?

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    If you go to speedtest.net info for Nelson, their data suggests several thousand unique IP addresses used for statistics. Avg speed around 5 Mbps. Why do I pay them for 20, I never see it, apparently no one else does either! Why is Nelson so slow and the consumer is being ripped OFF! see link below for data. http://www.netindex.com/download/4,19550/Nelson/

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  • 05/30/13--23:32: my internet is down
  • started opening up my last session on chrome, would only load parts of some pages, thought it was my computer, restarted. No fix, other people in the house said why the internet out, tried rebooting everything twice, no fix. Its connecting to the net but some ports must be closed because on xbox its letting me connect to live but then when i try to connect to the game server it fails. My friend on shaw down the street has same problem aswell as my brothers friend on live in town is having the issues, i switched over to my bridged telus modem and everything is working. So im asuming its either down cause there fixing something or upgrading my area or whatever and they know its down, or is it an outage they are possibly unaware of, cause i couldn't even load speed test to check my connection. I'm like 99.99% sure its not bandwidth related tho, im just curious if anyone else is having this problem or is it isolated just to my node. Only problem is if everyone is having the problem i dont know how there gonna be able to connect to post like me, only way i could get on was because i still have telus. edit: shaw has confirmed my node is down

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  • 05/31/13--22:53: a ddoser
  • so there is this guy that keeps ddosing me, my friends and a server we play on game on. We have a recording of him saying hes going to ddos our server ect does anyone know if theres anyway to report him to the police or anything and if the recording is enough for them to do anything? we have his ip as well so we can give that to the police in the city he lives in for them to find him.

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    They haven't done this to me in years. I'm on the Broadband 50 plan, apparently I've been using a lot of bandwidth. I've been averaging 600GB-1TB a month on their 500GB limit. They've only left me a voicemail and they expect me to call back. What should I say?

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    i currently have a d link so thats what im leaning towards as i use NAS and with the d link i know how shareport works and know the transfer to the d link router will be easier. i have 4 main things im worried about 1)wifi signal (though i will not be wifi only other users will, i want them to get the most of our 100mbps down) i believe the asus wins this one 2)help against ddos attacks ( i know ill never be able to completely stop them, but the more bandwidth and the stronger my router is, the better chance they will fail) i think the d link is better cause twice the ram of the asus and probably a stronger cpu 3)usb speed for my NAS, i believe the d link will win in this category 4)reliability and compatibility, no one wants something that doesnt do what it is suppose to im leaning towards the d link cause i found one for 80+13 shipping on ebay, but starting to want the asus as the downlink throughput over wifi looks superior, any input appreciated thanks

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    We have recently received calls from the Shaw bandwidth police. They suggested that we upgrade to a higher internet plan. As we were regularly exceeding our cap (Extreme, 200 GB cap, 25 Mbps DL), I agreed that it was time to upgrade to Broadband 100+ (750 GB cap; 100 Mbps DL). Today I swapped our old modem for the new modem+router combo (I was told by the bandwidth police that the old modem could not handle broadband speeds), hooked it up, and immediately ran a speed test. Typical results were as follows: Contacted Shaw. Justin #7778 said the in-store representative forgot to reset my modem. He reset my modem and said I should be good to go. I was not. Marshall #7965 reset the modem again. Speeds still sucked. He passed me on to Ken #7779 who also reset my modem. lol. He then had me do a speed test by having me connect my computer directly to the modem with an Ethernet cable. That did the trick--speed test showed that my speeds were at Broadband 100+ level. Kenny seemed proud of himself: Ken #7779 (15:50:24): Ok. Ken #7779 (15:50:26): Great. Ken #7779 (15:50:33): The true speed test must be done directly via cable. Ken #7779 (15:50:51): Through wireless, you're not going to get the 'actual' speed. Ken #7779 (15:50:59): Anything else for today? Oh, no he didn't! He actually tried to DISMISS me like he had resolved my problem?! Shaw Account (15:53:18): lol... then what is the point of the modem+router that shaw now offers? Especially when these days most everyone connects wirelessly? Shaw Account (15:53:26): that is strange........ Shaw Account (15:54:02): you mean to say that i will pay for broadband100+ speeds, but will only get extreme speeds which is what i have been getting all along? Ken #7779 (15:54:45): What you must also check is your wireless network card to ensure that it is capable of receiving speed of beyond 25mbps. Shaw Account (15:54:55): it is. this is a new computer. Ken #7779 (15:54:57): There are some network cards that max out at specific limit. Ken #7779 (15:55:01): You'll need to check the specs. Ken #7779 (15:55:06): (even though it's a new comp) Shaw Account (15:55:13): lol... Ken #7779 (15:55:16): It sounds like that might be case. Shaw Account (15:55:34): you said i can never get true broadband speeds unless i connect directly? Shaw Account (15:55:39): now you are blaming the network card......... Anyway, Ken was useless and closed the chat on me. Another representative, Brayden #9852, tried to help me. He had these nuggets of wisdom: Brayden #9852 (16:22:36): It's like if you purchased a car that was sold to you as being able to go 200KM/h, which it certainly can do on the highway etc, but when you take it on an old dirt road you won't get the same speed. Brayden #9852 (16:26:25): We are providing you with what you are paying for, it's just that if you'd like to use that technology over wireless it won't go as fast. If you do a search online for this issue, you'll find tons of people in your same shoes. It's a limitation of the technology itself, wifi is not designed to be able to handle speeds like that without specialized equipment Brayden #9852 (16:30:02): I've set up networks for quite a few small businesses, and have worked with this equipment before, but it's not really consumer grade, it's more commercial grade and priced accordingly so. Anyway, he tried to blame walls, cordless phone chargers, distance and on and on... and then said: Brayden #9852 (17:46:29): You're getting the correct speeds wired, so it's really up to you if you want to change your plan to the slower speed. You'll be exceeding the bandwidth limits even more if you go to the lower plan, and you won't get the Broadband 100 speeds wired in. RIDICULOUS!!!

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    I am on Shaw's Broadband 100. 8 months ago I moved to a new apartment. I set up everything, RT-N16 /w tomato, gigabit cables and 1 gigabit switch. All good. Everything works perfectly, my speed tests almost always give me great results. (85/4.5 almost 80% of the time) When I download a game from steam, it shoots up to like 13MB/s sometimes. But when I download from utorrent (for the past 8 months), I have NEVER seen above 2MB/s (it's usually at 600KB/s). I've mucked around with a plethora of settings on utorrent and my router and could never successfully reach above 2MB/s download. Does anyone else have these issues and/or have been able to solve them somehow? Greatly appreciate any tips/help! :)

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  • 06/06/13--18:04: Update Contact Info Online?
  • I can't seem to find a way to update my contact phone number online for my account. Is there a reason for that basic functionality to be missing?

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    I am on 15Mbps Service currently My Setup at this time Standalone Modem > Switch > IP 1 ( Router 1 - Linksys - Tomato VPN ) - IP 2 ( Router 2 - Netgear ) with Range Extender Issue is that If I Upgrade with Telus, I am told I will be given Actiontec Modem/Router and I can use it in Bridge Mode to connect my personal router BUT no one seems to answer if I can connect 2 routers just like the method above and get 2 IP's I look up Shaw, and it seems 100Mpbs would need that same Modem/Router scenario so is anyone setup like mine? or has any opinion on thos

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    I'm in Winnipeg and was wondering if Shaw offers proxy servers so I can change my IP address. I need 3 different IP addresses that I can select at any given time. It would be ideal if they didn't change but that's low priority. If they don't, are there any Winnipeg proxy servers available? Someone suggested using a hub that would assign a different IP address to each connection. Would that work?

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    I was looking at my firewall logs last night, and i noticed that my wifes android phone was talking to a shaw ip address alot. The address when you go to it in a web browser, has the google page! 24.244.19.212 I naturally thought this was some sort of attack or redirection, but when i went onto my DNS server and did a query for google.ca, I got a list of SHAW servers. WTF! i say to myself. So then i tried querying opendns: nslookup google.ca 208.67.222.222 and I get this: Server: 208.67.222.222 Address: 208.67.222.222#53 Non-authoritative answer: Name: google.ca Address: 24.244.19.212 Name: google.ca Address: 24.244.19.237 Name: google.ca Address: 24.244.19.222 Name: google.ca Address: 24.244.19.242 Name: google.ca Address: 24.244.19.241 Name: google.ca Address: 24.244.19.232 Name: google.ca Address: 24.244.19.216 Name: google.ca Address: 24.244.19.217 Name: google.ca Address: 24.244.19.221 Name: google.ca Address: 24.244.19.236 Name: google.ca Address: 24.244.19.247 Name: google.ca Address: 24.244.19.251 Name: google.ca Address: 24.244.19.231 Name: google.ca Address: 24.244.19.246 Name: google.ca Address: 24.244.19.227 Name: google.ca Address: 24.244.19.226 all shaw ip addresses! so whats going on here? is shaw intercepting my DNS requests and using its own local caching server? how would I turn this behaviour off? I dont want shaw to be intercepting my private communications with google. Sure they are the ISP, and we have to trust them, but I would rather be talking directly to google, especially for sensitive things like her webmail. I would hate to think its all cached on some shaw server. Anyone seeing this? am I just being crazy or have done something really wrong? I purposefully run my own DNS servers for many reasons and privacy is one of them. Are there other sites that shaw is injecting its claws into? is it only google because google is special? duckduckgo.com seems to resolve fine.

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    Is DSR 600 series are compatible with Multiroom technologies? Can record on and E-sata Hard Drive and read that drive on a computer? What is the maximum Hard drive size we can add on the DSR-630? -- Connection: ElectronicBox 60mbps / 10mbps Bilingual DSLR ElectronicBox Forum: http://www.dslreports.com/forum/cover,2618

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  • 06/11/13--13:57: [BC] Shaw Go WiFi
  • What is the brand and model of the wireless access point that shaw is using for Shaw Go WiFi? I'm considering purchasing one. Thanks

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    Hello everyone, I think I started down a dark path of disappointment. I originally purchased a DIAMOND ATI Theater HD 750 USB TVW750USB USB 2.0 Interface to be able to transfer home VHS movies to something digital. Worked like a charm, but then I saw it had a cable input and I decided to give watching tv on my computer a try. Boy, I was wrong. Hours and hours of configuring have left me frustrated. I then decided to pick up a SiliconDust HDHomeRun DUAL Tuner TV Box thinking that it would solve my problems and allow both my wife and I to watch tv on our computers. Boy, I was wrong. So right now, I'm just wondering. What is the best set up to get the most channels on our PCs. I know I won't be able to get the full cable suite that I have purchased due to some sort of encryption issue, however I'd like to get as many as possible. I have a crappy house location and I've noticed that the antenna really didn't work, so my preference is to just plug in the coax cable from Shaw to get whatever I can get. Thank you.

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