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Shaw forum current topics

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    Has anyone else had trouble sending mail from their Shaw account using Shaw's default settings from their support page? Receiving mail works fine. It started 2 days ago and the Shaw support rep is blaming the one computer when the issue spans multiple computers, mail programs and Shaw accounts. The passwords I made sure were correct by logging into webmail with them. Mac OSX Mail displayed a certificate error on one where the certificate is not valid - domain does not match as well as "535 #5.7.0 Authentication failed" Thunderbird shows "mail.shaw.ca : server does not support RFC 5746, see CVE-2009-3555" / authentication failed. Outlook (PC) gives the error "#5.7.0 Authentication failed" Anyone have any suggestions?

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  • 07/30/13--21:07: Cable TV Interruption
  • No tv in cranbrook bc for the last 2 hours - why?

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    Hi I have upgraded to BB 100 and I'm wondering if I need to upgrade my PCI card to 150 mbps or what I need to do?

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    Due to shaw's complaints about bandwidth usage, I'm thinking about switching to teksavvy. Shaw's 25Mbit package is $60 with a 250GB limit and Teksavvy's 25Mbit package is $45 for "unlimited". Is Teksavvy's unlimited download plan really unlimited? Do they bother you if you download say 1TB in a month or so? Also, for anyone who has made the switch, was their any noticeable degradation in speed when switching?

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    Hi everyone, We have a business Shaw internet connection in Salmon Arm and we've had a some problems in the last few days. A day or two ago our internet connection stopped working on our 3 work computers, the lights on the modem didn't indicate any problems (it's a Motorola SB5102). The internet connection came back about 10 minutes later, we didn't think much of it since these things happen. The same exact thing happened this morning though, for about the same amount of time (10 minutes). It also happened again about 20 minutes ago for about 10 minutes again. (it was out from 4:05pm - 4:15pm) Has anyone else in Salmon Arm been having these problems the last few days? It's a bit of a hassle since our business does use the internet quite a bit for database lookups. Thanks. -Peter

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    Has anyone else had their modem going off line for a few minutes like it's resetting? I've caught this a few times over the last week while I've been home and the modem lights seem to indicate the modem is resetting. Also I've noted that sometimes my SEND light is blue and sometimes it's green (Moto SB6120, blue indicative of bonded channels and green, single channel upload). It just happened again this AM while I was at work and I can remote in to the router and see the WAN connection dropped for 10 minutes. At this point I'm just curious what others have noted and if this is just me or widespread (perhaps indicating DNU work) before I call in and get asked to remove my router, reboot the modem,etc... :huh:

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  • 07/13/13--08:41: Upload usage
  • Is it possible to upload 300GB in a month on a High Speed Extreme account?

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    Anyone else experiencing steady packet loss in the lower mainland? I noticed in the logs for my router that since early yesterday morning I've had a steady 4-10% packet loss to my first hop (no packet loss to modem itself.) I've already tried resetting the modem a few times, didn't seem to make any difference. I know we can't log into the modem to get stats, but is there any way to check out anything else that might point to what's going on, or do I just have to call Shaw? --- Edit: uncanny, same as last time I posted to complain about the packet loss, it suddenly cleared up... not sure if this is a coincidence or things just don't bother getting addressed until Monday morning.

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  • 08/12/13--18:58: [BC] Shaw alternatives?
  • Since moving from Richmond to Surrey, I've had terrible performance with Shaw. I subscribe to their broadband 100Mbit service. In Richmond, I guess I was spoiled. I consistently got 85+ Mbit, no matter what time of day. Now, I can get 85+ Mbit if I happen to be home on a week day morning, but evenings and weekends when I'm actually home, performance drops drastically, to around 3Mbit. I know a 100Mbit subscription doesn't guarantee a constant 100Mbit service, but 3Mbit is ridiculous! I've emailed back and forth with Shaw and they acknowledge that it is likely a congestion issue (densely packed townhouse complex). However, they still want to send a tech out to see if they can find anything. The problem is, I can't be home during the day, so scheduling will be tricky and even if they do come out, chances are they'll be too early to witness the problem first hand. I know Teksavvy use Shaw for the last mile, so I assume any congestion issues with Shaw will also affect Teksavvy. Are there any alternatives that can provide a 100Mbit or greater service in Surrey that don't use Shaw infrastructure? Thanks, Pete

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  • 08/11/13--15:59: Simulating Bufferbloat
  • curious if any other shaw users using the cisco DPC3825 can simulate bufferbloat as easy as me, this problem happens when having my modem in bridge mode and having my laptop directly connected to it, that is how i ran tests today to verify the issue was either coming from my modem or cmts, what i have been doing to simulate this, is going to speedtest (make sure u know or find a server that can support about 90% of your speeds, i have 5mbps up and most speed tests hit alteast 4.5 up usually 4.8 for me, and simply by pinging google over and over again while running the speedtest, i watch my ping go from like 12-16ms to 30-50ms when my dl hits like 95/100 and then when my upload goes i get ping spikes all the way upto 200ms, usually between 110-200ms, at first i thought my d link router was causing this but i replaced it with a asus and the same thing happens, try directly to the modem same thing happens, i should also note people might not be able to simulate this problem on slower plans that arent able to bloat the buffers as easily, it might be only for people with 5mbps or more, or maybe its affecting 3mbps users aswell, or even lower, all i know is its affecting me and i have narrowed the problem down to shaw -- Shaw Broadband 100/5 - Cisco DPC3825 - Asus RT-AC66U

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    So recently we've switched from telus back to shaw and this time we got the High Speed 20 (speed tests have shown to be 20Mbps down and 0.5Mbs up so I'm just assuming, might have to check with my folks). This was a downgrade in terms of up speed by at least half (i.e, had 1Mbs Up before) and ever since then I've been having terrible ping spikes (from 80-90 to 600+ and then back down again in a endless loop) whenever my entire family decides to use the internet all at once. At first I thought it was just because they were all buffering videos all at once. However these 600+ ping spikes are hard to recreate as to isolate what websites are to blame for sucking up all the bandwidth. I do know that the initial buffer of youtube videos will cause a sudden spike from 80-90 to 100-200 but that settles back down to 80-90 when it has began loading. As I am typing this right now my sister is using the internet and I'm getting no pingspikes what so ever (I'm playing Team Fortress 2 and tracking my ping in there if that is anything to be considered; CSGO was the same as well). Earlier on however, when no one was using the internet my ping was spiking to 150 in about 2-3 sec intervals non stop. Obviously I've checked if I was downloading anything but of course there was nothing, just random ping spikes. Also my sister and I use the internet wired (but with the capability of connecting to wifi), where as our family laptop uses wifi only. Another strange thing that has happened since the ISP change was that I couldn't connect to the wifi on my computer any more. Before the change I could connect to the wifi network (I only had 1/5 bars, 2/5 at best) and be connected directly to the modem as well. Maybe it has something to do with the Shaw Go Wifi I'm not sure... I can provide more detailed information if necessary but I think the walls of text above is enough for now. Thanks in advance for the help

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  • 08/20/13--14:17: [AB] Whats Next?
  • So what does shaw Have planned for Internet in the next 5 years?

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    I noticed my smartphone is always trying to connect to the Shaw Go Wifi in a lot of places that I go... it gives me an option to login or use guest login... everytime I click on guest login it doesn't work... I was wondering if there is a guest login I can use to test this or is guest login access actually not available for this or disabled? Thanks

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    On Shaw's web-site, the REGULAR price for the HS20 plan is $55, but I am being charged $60. Telus pulled a dirty trick on me previously - my bill had a higher cost than the posted normal rate. When I called to complain, their excuse was it took time to update their web-site. After 6 months and the rate on the site didn't change, I realized they fed me a lie. I ended up cancelling and going to Shaw. This is like history repeating itself. Hopefully Teksavvy doesn't pull similar tricks.

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    Hello shaw customers Shaw is again raising rates on Sept 1st. :mad: What going on with shaw. Are they getting hurt for money From the flooding. Lol. WTH.

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  • 09/03/13--00:39: New High Def Guide Sucks...?
  • So I saw that Best Buy (as well as Visions, London Drugs, Future Shop, etc) are having the DCS3200-M for sale for $100, so I picked one up. At the very least, to pick up the new MPEG-4 channels we can get on one of our newer boxes but not the older ones. Two things. 1) The thing is slower than molasses in the antarctic. I thought Shaw's boxes were slow to begin with, but man these ones you can grow old without seeing a moment of TV. 2) The new guide and combined HD listings really suck - especially if you have older boxes with the old channel lineup - suddenly the channels don't line up anymore and it's confusing as well. Especially when switching between boxes. The first I can solve thanks to third party DVRs that can be far more patient than I can be (and have their own guide listings so browsing is not so painful). The second - I really can't. Is there any way to get back the old guide or at least the old channel lineup? Remembering that the high def channel is now back over the old SD one isn't fun, and when you switch back to the old box (which have DVRs), it just really messes you up. Of course, if I were to guess, Shaw's doing it to force us to use the crappy DVRs versus a third party by offering screwed up guide listings, but still. Guess I'll have to hunt for an older box with the older guides and channel lineup. The boxes went back to the store - a sale isn't worth it given the crappy slowness and the new guide just clinched the deal. That and other little things (like no way to have the channel/clock display, either one or the other) really didn't endear me to these new boxes Shaw is putting out.

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  • 08/12/13--18:58: [BC] Shaw alternatives?
  • Since moving from Richmond to Surrey, I've had terrible performance with Shaw. I subscribe to their broadband 100Mbit service. In Richmond, I guess I was spoiled. I consistently got 85+ Mbit, no matter what time of day. Now, I can get 85+ Mbit if I happen to be home on a week day morning, but evenings and weekends when I'm actually home, performance drops drastically, to around 3Mbit. I know a 100Mbit subscription doesn't guarantee a constant 100Mbit service, but 3Mbit is ridiculous! I've emailed back and forth with Shaw and they acknowledge that it is likely a congestion issue (densely packed townhouse complex). However, they still want to send a tech out to see if they can find anything. The problem is, I can't be home during the day, so scheduling will be tricky and even if they do come out, chances are they'll be too early to witness the problem first hand. I know Teksavvy use Shaw for the last mile, so I assume any congestion issues with Shaw will also affect Teksavvy. Are there any alternatives that can provide a 100Mbit or greater service in Surrey that don't use Shaw infrastructure? Thanks, Pete

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  • 03/22/13--10:10: Phase 2 - UBC/Vancouver
  • So.. it's Spring 2013. Any updates on when us folks out here at UBC will see some Phase2(100/10, 250/15) action?

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    Recently, peak hour speeds have slowed considerably most likely due to heavy use from Shaw Go WiFi users in our area also using the same node that we're on. The slowest Speedtest I got was this: [att=1] Notice how my upload is at max, so it's fine. This is unacceptable peak hour congestion. My 3G is faster than this. Any plans for splitting people off to a new node? It would even out the load, since I rarely hit 50mbps anymore. Streaming video is impossible to watch without buffering now.

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  • 09/09/13--07:07: [MB] fibre in Winnipeg?
  • On my walkthrough of my newly built house on Friday, I was shown where the Shaw fibre duct terminated. Is Shaw fibre service available in Winnipeg? I am currently on BB100 at my old house. Thanks, Dan.

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