Quantcast
Channel: Shaw forum - dslreports.com
Mark channel Not-Safe-For-Work? cancel confirm NSFW Votes: (0 votes)
Are you the publisher? Claim or contact us about this channel.
0

[BC] Shaw home phone: how to power several home phone outlets?

0
0
Is it possible to supply phone to 6 or 7 existing phone jacks? This is a big house with many outlets.

Business: Over a week, no Modem. Shaw refuses a truck roll. What a joke

0
0
Flipped from Business on August 23rd. Started Retail - was told a Modem would arrive in a couple days... Shaw shut down my business circuit on September 1st leaving me without internet... Does anyone work at Shaw? It can't be this awful for everyone? I'm over a half hour on hold and there's still no answer from Loyalty to do a truck roll. EDIT: Oh great - The modem hasn't even left the warehouse yet... Seriously, does anyone work here?

new Business coaxial speed options coming in March

0
0
Coming soon to business customers.. Competition on the upload speed. Internet Package/Smart WIFI Internet Speed Business Internet 1 Gig with higher Upload Up to 1 GIG download/125 meg Upload Business Internet 1 Gig Standard Up to 1 GIG download/30 meg Upload Business Internet 600 with higher Upload Up to 600 meg download/100 meg Upload Business Internet 600 Standard Up to 600 meg download/30 meg Upload Business Internet 300 Up to 300 meg download/20 meg Upload Business Internet 75 Up to 75 meg download/15 meg Upload

[ALL] Leaving Shaw. Here's what happened.

0
0
A few months ago my brother tried to reconnect his shaw internet service at his home. After getting the equipment and connecting to the cable line we discovered that there was no signal. His neighbourhood is old and has telephone poles that carry all the utilities so we were pretty sure that the cable had become disconnected on the pole. This seems to be a compulsion all Shaw techs have which is to disconnect lines when there is no active subscribers. We called Shaw at the beginning of the month and they told us the earliest a tech could come to the house would be 2 weeks away on the 18th. Hows that for great service??? The 18th came and the tech ran up the pole and reconnected the line. Our first bill was for $96 a month for 300Mb service. After a couple of weeks we read about independent ISP's such as Lightspeed offering prices at nearly half of Shaws price. We signed up for $70/ mnth Since then the CRTC has made the decision that wholesale rates are too high and have slashed them. Our new rate is $50/month half price of Shaws price, no contract required. I phoned to cancel the Shaw service and their cancellation department asked why I was leaving and I told them I'm getting same service at half the price so they offered me 1 year of 300mb service at $24.95/month and the next year at $50/month plus a $240 credit of some sort. I suggest everyone take a look at lightspeed.ca and then cancel their Shaw service and see what you can get. You won't lose anything by trying. We know that the incumbents are overcharging for all services and this is a way to bring prices back in line. Too bad we don't have independent cell carriers.

Attempting to create a "perfect connection" for modem

0
0
I'm with Shaw Communications in Richmond, BC, Canada. In my old address, I had a downstream SNR that was around 42-45 and I'm trying to recreate that under the new address. However, this address is managed by the strata and it is difficult to get a hold of whoever manages this townhouse. The reason why high downstream SNR is important for my usage is mainly for fluidity in online games. When the connection was perfect, games did not feel or play out like its a lottery ticket session. Where should I start? The Shaw technicians won't budge at all or listen to my requests of checking the drop statistics or anything at all. Other than it looks like it "works" in their eyes.

[BC] Shaw moca/Telus HPNA interfering with Ham radio?

0
0
Is this what I'm hearing? Shaws equipment interfering with my radio?

[ON] Modem Differences? (XB6 vs. Cisco DPC3848v)

0
0
I just re-subscribed to the student deal shaw had (internet 300). Last year I had the XB6 Modem, but today without knowing I was given the Cisco DPC3848V modem. Is there any difference between the two modems? I see the XB6 is DOCSIS 3.1 compatible and the Cisco is only 3.0. The XB6 also has wireless 802.11ac Wave 2 MU-MIMO. I will be using the router functionality and really enjoyed the performance of the XB6. Are both comparable for wireless specs? Can I just return to the store and ask for a XB6 no questions asked?

How does the Bluecurve Gateway support 160 Mhz?

0
0
Hey folks, I have a 2x2 Intel Wireless AC 9260 in my laptop. The card supports 160 Mhz wireless channel widths to provide a theoretical max link speed of 1733 Mbps. For the longest time, my link speed was 867 Mbps (even on 20/40/80/160 mode on the Bluecurve gateway), which makes sense since a 2x2 @ 80Mhz can achieve that link speed. However, last night I switched the Bluecurve modem from 20/40/80/160 to 20/40/80, and back again to enable 160 Mhz. To my surprise, I was now getting a link speed of 1733 Mbps! What's even more interesting is that looking at the channel utlization graphs in inssider or other monitoring tools, I see that my connected network is still registering as 80 Mhz! How does the Bluecurve gateway support 160 Mhz channel widths without increasing band utilization? Here's a screenshot: [att=1] Everything in blue is being emitted from my router, and everything in red is stuff from my neighbour. As you can see, there is no secondary contiguous 80 Mhz block pushing into the DFS frequencies. Yet on the top right hand corner you can see that my link speed is most definitely 1733 Mbps on a 2x2 AC card. What's even MORE interesting is that switching back to 20/40/80 mode does not get rid of the number of hidden SSIDs either. So I'm guessing those aren't used to provide the 160 Mhz. I may be wrong here though. So my question is - How?

Where did all the Shaw High Speed Internet Plans go?

0
0
I currently have 300mbit internet from Shaw, was BB150, but got the free bump up to 300 last year sometime.  I just logged into the shaw.ca website to check about upgrading to BB600 or whatever the equivalent of it is now called, and when I input my service address, all I get for available options is a "Internet 15" plan.  Like...huh? Checked my bill...BB300....ran a speed test...300mbit. My cousin down the street just tried to upgrade their service to Internet 300, I believe they had BB50 or 60 or whatever it was, and when they called, they were told that they only have Internet 15 available in our area.  My cousin pushed back on the rep on the phone and were like "Umm...we currently have 50mbit or 60mbit or whatever and that's what you are charging us for."  The rep said that was impossible and they must be mistaken.  So they were confused, hung up the phone and called me to see if I "really" had 300mbit service. Which I have had (150 previously) for years. Now, anecdotally I've been asking around town...(it's a small town, so it's not too hard) and lots of people have Shaw service way over 15mbit. I run tech support on a non-profit in town and they have a Shaw Business Internet account that's around 50 or 60mbit as well. Yet, according to Shaw's website, this shouldn't be available. I hesitate to bring this up to Shaw for fear that they will realize their oversight that the failed to finish screwing us over, and they will actually reduce everyone in-town down to Internet 15 speeds, (for $65/month...ouch). Our only other option is crap DSL from Bell/Mts for 70/month for 7mbit. Has anyone ever seen this kind of disconnect between what their website offers / what they say is available and what is ACTUALLY available? I'd love 600mbit or at least a modem upgrade so i can get on ipv6, but according to the website, we are suddenly a "have not" town as far as Shaw service goes.

[TO:787]-MyShawCommunications-Payment-Issue: 25450

0
0
Watch these assholes. Some type of scam going around. Didn't even open it. support <zobbtc@bbc.co.uk>

BlueCurve Gateway (XB6) no longer included with Internet 300

0
0
Looks like Shaw is trying harder to get rid of its older Hitrons/Cisco stock. The new BlueCurve gateway is now restricted to Internet 600. Here's the Shaw page in October: [att=1] Here's the same page currently: [att=2] The only plan under BlueCurve is Internet 600. Could this be an indication of faster speed tiers to come in the near future?

Jan 1st 2020 - Rate Increases on Internet & TV

0
0
Starting January 1, 2020, rates will increase on select residential Internet, TV, and Phone plans. Customers will receive advanced notification of the rate change through their monthly invoice. Customers who have signed up for an Internet or Internet and TV 2-year ValuePlan with a price guarantee will not see a rate increase on their base TV and Internet services. Any Theme Packs or add-ons may be subject to an increase. Customers can sign up for an Internet or Internet and TV 2-year ValuePlan to receive a price guarantee on their base Internet or Internet and TV services until the term ends. Canadians are watching TV shows and movies and using the Internet on more devices than ever before. As a leading communications provider, we are committed to giving our customers more access to the leading content and technology they want—now and into the future. Please see answers to common questions below. Why are my rates going up? We increase our rates to ensure we can continue providing the same exceptional connectivity and content experience while meeting the evolving needs of our customers as programming costs rise and Internet usage continues to grow. Internet: Effective January 1, 2020, we will increase the rates of select residential and business services to enable continued investment in our network infrastructure so that we can continue providing our customers best-in-class products and services, now and in the future. Today, our customers have more connected devices than ever before, and the digital landscape will continue to evolve at an exponential rate, driving increased demand for fast and reliable connectivity inside and outside the home. Shaw is a market leader in broadband, offering some of the fastest, most-broadly available internet speeds, delivered through our extensive, always-on Fibreplus network. -We have completed major upgrades to our Fibreplus network to free up bandwidth and increase its capacity. -Shaw does not charge for data overages on any of our Internet plans This requires significant and continued investment to ensure we’re able to continue enhancing our network capacity to meet the needs of our customers as the demand on our network continues to grow. -As a result of these investments, our network is 99.7% congestion-free, meaning our customers continue to receive reliable and fast internet speeds at any time of day. -We’re now able to offer our fastest speeds to 96% of our footprint. Our 2-year ValuePlans give customers the bandwidth they want along with the savings and cost certainty that comes with a two-year price guarantee. -Customers that are currently on a month-to-month plan can sign up for a 2-year ValuePlan to receive a 2-year price guarantee on their base Internet or Internet and TV services. With the continued expansion of Shaw Go WiFi, our customers can stay connected on-the-go and save on their wireless data. -Shaw Go WiFi provides customers complimentary access to over 100,000 hotspots from Victoria to Sault Ste. Marie, which keeps them connected in the places outside of their home, while saving on costly cellular data charges. In 2019, we also continued to provide game-changing enhancements to our product and service offerings, including the launch of our BlueCurve line of products in April that offers a new level of speed, coverage, and control for home networks. BlueCurve Gateway (XB6) is our first DOCSIS 3.1 modem, providing an industry-leading connectivity experience. It’s simple to Self Connect and serves as the hub for our next generation of products, including BlueCurve Pods and the BlueCurve TV Player. BlueCurve Home app allows you to easily set up and take control of their home WiFi network. You can manage devices, pause WiFi, and set up individual profiles for all users in the household to monitor bandwidth usage and parental controls. Recent upgrades include push notifications and the ability to set active time limits for WiFi users. BlueCurve Pods allow you to extend the range of your WiFi network. Using adaptive mesh technology, Pods ensure wall-to-wall WiFi coverage in your home. TV: In 2019, we launched the enhanced version of BlueCurve TV in most major markets across the Shaw Broadband footprint. The new version provides a major enhancement of the BlueCurve TV experience, including more HD channels and the ability to download your recordings (Some exceptions may apply) -This enhanced version allowed us to upgrade more than 80 channels from Standard Definition to High Definition. -The new BlueCurve TV Player allows you to easily connect a TV anywhere in your home – without a wired coax outlet – and view 4K content via Netflix or YouTube. Our customers want more higher-quality, original television content so broadcasters are responding with bigger-budget programs and expanding lineups of new shows. As broadcasters spending on content escalates, programmers, in turn, increase the rates charged to distributors like Shaw for the rights to broadcast this content. How much will prices increase by? If the price of the service(s) you subscribed to have changed, the new prices have been or will be specified within a notification included in your monthly invoice. When will this rate adjustment take effect? Rates for select residential cable and business services will increase as of January 1, 2020. When were customers notified of this rate adjustment? Customers began seeing notifications of the rate adjustment via invoice messaging, shaw.ca, business.shaw.ca and the support.shaw.ca starting on November 1, 2019. Is the CRTC involved in regulating Shaw service rates? No, the CRTC is not involved in the setting of Shaw rates. Shaw is solely accountable for all changes made to our pricing. Where can I find more information about this rate adjustment? More information is available on your invoice, or feel free to contact us. Link to official Shaw Support Page.

[ALL] Leaving Shaw. Here's what happened.

0
0
A few months ago my brother tried to reconnect his shaw internet service at his home. After getting the equipment and connecting to the cable line we discovered that there was no signal. His neighbourhood is old and has telephone poles that carry all the utilities so we were pretty sure that the cable had become disconnected on the pole. This seems to be a compulsion all Shaw techs have which is to disconnect lines when there is no active subscribers. We called Shaw at the beginning of the month and they told us the earliest a tech could come to the house would be 2 weeks away on the 18th. Hows that for great service??? The 18th came and the tech ran up the pole and reconnected the line. Our first bill was for $96 a month for 300Mb service. After a couple of weeks we read about independent ISP's such as Lightspeed offering prices at nearly half of Shaws price. We signed up for $70/ mnth Since then the CRTC has made the decision that wholesale rates are too high and have slashed them. Our new rate is $50/month half price of Shaws price, no contract required. I phoned to cancel the Shaw service and their cancellation department asked why I was leaving and I told them I'm getting same service at half the price so they offered me 1 year of 300mb service at $24.95/month and the next year at $50/month plus a $240 credit of some sort. I suggest everyone take a look at lightspeed.ca and then cancel their Shaw service and see what you can get. You won't lose anything by trying. We know that the incumbents are overcharging for all services and this is a way to bring prices back in line. Too bad we don't have independent cell carriers.

What happened to backup power?

0
0
Shaw always claims to have robust power backup, just like Telus, and indeed in a few general neighbourhood power failures of recent years where I bothered to run my Shaw modem on UPS, it appeared to work. But today, another nearby power failure that didn't actually affect my street, but Shaw cable was down more than an hour. What happened to backup power? One time glitch, or has Shaw been cheaping out on backup power recently? What would happen in the event of an area emergency?

Condo Fiber Install

0
0
Has anyone have had any experience with Shaw Gigabit internet in their condo? It's offered in my building (Calgary), and I was wondering what the install is like... There is little to know information online. I know with Bell Gigabit I can plug the SFP directly into my router and bypass and ISP hardware. Possible to do that with Shaw - Bypass the ONT?

XB6 Freedom Mobile opt-out

0
0
Where is the opt-out option for the Freedom Mobile wi-fi on the XB6 modem? I recently upgraded from 300 (Hitron) to 600 (XB6) and thought the option was supposed to be on the website but I can't find it. Despite being bridged, I have 6 wi-fi signals with blank SSIDs coming from the XB6.

Shaw disconect

0
0
Well lower mainland customers I final decided to cut the cord on Shaw tired of the bills 2 in one month its Sunday 2019/12/08 pm2:30 bin on hold for 58 min lol ?!! This is such a farce got there loyalty care number nothing more than a dead line there recording says to use chat but they don’t say is chat can’t disconnect / end your contract from what I read on line where did Shaw go wrong renting equipment soaking customers for more money give customer the runaround when they want to reduce there bill or cancel there service with them its such a joke and the CRTC are nowhere to help customers they are a laughing joke not a fan of blue sky I mean really you can’t push a button who is that lazy well thank you for listening to my complaint with Shaw its now 1 hr and 8 min wait joy Keith P Wise Coquitlam B.C. V3k5g7

Modem CODA-4582

0
0
Anyone see these yet? We just had one installed on a business service. Seems to look like the XB6 but is actually a new revision of a Hitron. Can't find any information on the chipset and if it's a Puma based unit or not.

Shaw phone forwarding

0
0
Does anyone know if Shaw's phone forwarding works within the customer's ATA, or within the Shaw system? For example if the home cable connection was out of service temporarily.

[ALL] Leaving Shaw. Here's what happened.

0
0
A few months ago my brother tried to reconnect his shaw internet service at his home. After getting the equipment and connecting to the cable line we discovered that there was no signal. His neighbourhood is old and has telephone poles that carry all the utilities so we were pretty sure that the cable had become disconnected on the pole. This seems to be a compulsion all Shaw techs have which is to disconnect lines when there is no active subscribers. We called Shaw at the beginning of the month and they told us the earliest a tech could come to the house would be 2 weeks away on the 18th. Hows that for great service??? The 18th came and the tech ran up the pole and reconnected the line. Our first bill was for $96 a month for 300Mb service. After a couple of weeks we read about independent ISP's such as Lightspeed offering prices at nearly half of Shaws price. We signed up for $70/ mnth Since then the CRTC has made the decision that wholesale rates are too high and have slashed them. Our new rate is $50/month half price of Shaws price, no contract required. I phoned to cancel the Shaw service and their cancellation department asked why I was leaving and I told them I'm getting same service at half the price so they offered me 1 year of 300mb service at $24.95/month and the next year at $50/month plus a $240 credit of some sort. I suggest everyone take a look at lightspeed.ca and then cancel their Shaw service and see what you can get. You won't lose anything by trying. We know that the incumbents are overcharging for all services and this is a way to bring prices back in line. Too bad we don't have independent cell carriers.